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Runesk
Contributor I
January 9, 2023
Answered

Google Assistant not playing a particular radio station (via TuneIn)

  • January 9, 2023
  • 3 replies
  • 1002 views

Hi,

Using voice commands to start radio stations. Some are working and some that worked before is not. For example TalkSport - when I say play TalkSport speaker responds - playing TalkSport from TuneIN followed by - sorry, I could not play.

See in forum that some others have had same problem, but could not see any fix.

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Best answer by Corry P

Hi @Runesk 

Unfortunately, everything that goes wrong on a Sonos speaker gets labelled as a Sonos issue. In this case, once you say “Hey Google”, we have little to do with what happens next - as long as your speaker has access to the service requested (which we verified by playing from the app), there isn’t much more we can do to ensure things work.

I just asked Alexa on a Sonos One to play TalkSport radio and it worked without issue - perhaps that’s something to try.

I hope this helps.

3 replies

Corry P
Corry P
Sonos Staff
January 10, 2023

Hi @Runesk 

Welcome to the Sonos Community!

My colleague (I don’t have GA installed on Sonos) was unable to play TalkSport via Google Assistant command either, with the report “Sorry, I can’t find what you ask for.”

Are you able to play via the Sonos app? We were. If so, I can only recommend contacting TuneIn or TalkSport directly - there may be a workaround.

Actually, I just found this: https://www.reddit.com/r/googlehome/comments/mpgynr/talksport_not_working_on_google_home/

There a suggestion there that saying “Hey Google, play TalkSport one zero eight nine” will work, though it did not work for my colleague - perhaps it only works on Google-made devices.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
RuneskAuthor
Contributor I
January 11, 2023

Thank you,

That did not work.

I see in the community that this problem seems to be a Sonos-issue (with random radio stations not working anymore with google).

 

 

Corry P
Corry PAnswer
Sonos Staff
January 11, 2023

Hi @Runesk 

Unfortunately, everything that goes wrong on a Sonos speaker gets labelled as a Sonos issue. In this case, once you say “Hey Google”, we have little to do with what happens next - as long as your speaker has access to the service requested (which we verified by playing from the app), there isn’t much more we can do to ensure things work.

I just asked Alexa on a Sonos One to play TalkSport radio and it worked without issue - perhaps that’s something to try.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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