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theartofutility
Contributor I
Jul 22, 2019 12:41 PM UTC
Question

Google Assistant not always responding and timer not stopping

Hi all

I have recently been experiencing problems with my Sonos One with GA. Everything was working fine until around a couple of weeks ago when Google does not always respond when saying "Hey Google" or "Okay Google", even when the chime sounds. The problem appears to have been getting worse. Also recently, when setting timers (say for cooking etc.) when the time is up and we tell Google to "stop the timer" or "cancel timer" etc., it stops for a bit but then starts beeping after a few seconds. As you can imagine this can be infuriating and the only way to stop it has been to switch off the Sonos from the mains.

All in all, i.e. general responsiveness of the Sonos to GA commands seems to be fairly laggy when compared to our Google Home minis which are a lot more snappy and responsive. I'm wondering whether these are just teething issues which Sonos is working through and whether anyone else has experienced patchy performance?

Thanks

TT
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    32 replies

    Qassim
    Lyricist I
    Jul 22, 2019 5:37 PM UTC
    I'm having a similar issue, it seemed to start happening for me 4-5 days ago and as you've said, slowly gotten worse. It's now at the point where it basically doesn't respond to anything.

    It can hear me fine, 'Okay Google' trigger works perfectly across the room, whatever I say after the chime happens seems to just be discarded, I've switched back to Alexa and that works perfectly fine too.

    I've done factory resets, unlinked my Sonos account from Google Assistant, swapped speakers in and around different rooms, reset the controller, several times - and nothing seems to work.

    Basically, Google Assistant just doesn't work for me now. On the odd occasion I have been able to get it to work, e.g. when setting timers like your example - I haven't been able to get it to stop the timer either.

    When Google Assistant first went live in the UK on Sonos (not so long ago), it worked pretty much perfectly for me.
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      Ken_Griffiths
      Ken_Griffiths
      Jul 22, 2019 7:55 PM UTC
      Qassim,

      A few things that perhaps need clarifying and checking ...
      • What is your default GA language setting? Ensure there is only one installed.
      • What is your premium music subscription service and have you set it as default?
      • Can you perhaps post a screenshot of your “Google Home” from the GH App... Ensure only one 'Home' is in use.
      • Have you ensured the same MSP Account/credentials are installed in the Sonos App.
      • Is the GA voice assistant showing in your Sonos One Room Settings?
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      jimmyjamesh
      Trending Lyricist II
      Jul 23, 2019 5:32 PM UTC
      I have the same issue on sonos one gen 2

      gen 1 in same house is fine
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        Ken_Griffiths
        Ken_Griffiths
        Jul 23, 2019 7:27 PM UTC
        I have the same issue on sonos one gen 2

        gen 1 in same house is fine
        It's unusual to work on one Sonos device and not the other.

        Is the gen2 speaker name perhaps clashing with other smart home device names perhaps? Make sure you are using unique names for each of your devices.

        Have you tried uninstalling/reinstalling the google voice assistant in the Sonos App room settings?
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        jimmyjamesh
        Trending Lyricist II
        Jul 23, 2019 8:24 PM UTC
        They have diff names, have tried reinstalling to

        they worked fine a week ago
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        Ken_Griffiths
        Ken_Griffiths
        Jul 23, 2019 8:32 PM UTC
        Did you try removing the GA assistant from the speakers room settings in the Sonos App and then re-adding it?
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        jimmyjamesh
        Trending Lyricist II
        Jul 27, 2019 10:48 AM UTC
        yeah tried that, still same, have put alexa back on my sonos one gen 2 and that is fine.

        I dont get why GA works fine on my sonos one gen1 but not 2
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          Ken_Griffiths
          Ken_Griffiths
          Jul 27, 2019 11:58 AM UTC
          yeah tried that, still same, have put alexa back on my sonos one gen 2 and that is fine.

          I dont get why GA works fine on my sonos one gen1 but not 2
          Have you got a screenshot of your 'Home' devices and the relevant 'Rooms' .. just to see if that might help throw some light on the matter.

          Here is a small part of my Home, just as an example...(see attached).
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          jimmyjamesh
          Trending Lyricist II
          Jul 27, 2019 1:18 PM UTC
          here you go

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          jimmyjamesh
          Trending Lyricist II
          Jul 27, 2019 1:19 PM UTC
          it will resond to some questions eg whats the time, but wont answer tell me a job or set timer - these commands are all fine in the kitchen on sonos one
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