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theartofutility
Contributor I
July 22, 2019
Question

Google Assistant not always responding and timer not stopping

  • July 22, 2019
  • 32 replies
  • 3214 views
Hi all

I have recently been experiencing problems with my Sonos One with GA. Everything was working fine until around a couple of weeks ago when Google does not always respond when saying "Hey Google" or "Okay Google", even when the chime sounds. The problem appears to have been getting worse. Also recently, when setting timers (say for cooking etc.) when the time is up and we tell Google to "stop the timer" or "cancel timer" etc., it stops for a bit but then starts beeping after a few seconds. As you can imagine this can be infuriating and the only way to stop it has been to switch off the Sonos from the mains.

All in all, i.e. general responsiveness of the Sonos to GA commands seems to be fairly laggy when compared to our Google Home minis which are a lot more snappy and responsive. I'm wondering whether these are just teething issues which Sonos is working through and whether anyone else has experienced patchy performance?

Thanks

TT
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    32 replies

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    jimmyjamesh
    Trending Lyricist II
    July 27, 2019
    it seems in the living room it no longer understands half of my commands

    Ken_Griffiths
    Ken_Griffiths
    July 27, 2019
    jimmyjamesh,

    Your Home setup looks okay to me ... it’s strange the assistant is not hearing you correctly. Have you tried powering off/on the device you are talking to and maybe also toggling off/on the small mic/LED ?
    jimmyjamesh
    Trending Lyricist II
    July 27, 2019
    sure have
    jimmyjamesh
    Trending Lyricist II
    July 27, 2019
    all this has started in the last week since the outage, was 100% perfect before
    jimmyjamesh
    Trending Lyricist II
    July 27, 2019
    just asked it the weather twice and it responded once for the midlands and once for wales - crazy!

    Altho it seems I would be warmer in Wales for info

    Ken_Griffiths
    Ken_Griffiths
    July 27, 2019
    ha ha ... I assume you have checked your Sonos profile language is set correctly and that the language in the Google App is English (United Kingdom) ...the GA App should have one language only.

    I’m sure you will have checked that already and the fact it was okay prior to the recent outage, makes me think there are still some issues that have not been resolved. It may pay to give Sonos Customer Care a call on Monday and maybe refer them to this thread.
    Ken_Griffiths
    Ken_Griffiths
    July 27, 2019
    jimmyjamesh,

    Here is my recent test, just a few moments ago, showing my Google activity. The Speaker in this instance and utterances are to a Sonos One (gen 1) with Deezer set as the default music service. Language is set to English (United Kingdom).

    My speaker is working okay and myActivity is working fine too (see attachment)... I’m just wondering why mine would work and your Sonos One (gen 1) is not picking up your utterances correctly?

    It can’t be a faulty mic if it works okay with Alexa...so its really an unusual issue. It must be a local issue. My only thoughts are to perhaps change the DNS on your router to the Google DNS server at 8.8.4.4 and see if that makes any difference.
    levgocci
    Lyricist III
    July 28, 2019
    I also have the unknown voice commands for weeks now. It worked perfectly fine before GA was officially released in the Netherlands. It misses 5-10 commands now. Hope someone can find a breakthrough in this issue
      Gialloblu
      Lyricist III
      July 29, 2019
      Qassim,

      A few things that perhaps need clarifying and checking ...
      • What is your default GA language setting? Ensure there is only one installed.
      • What is your premium music subscription service and have you set it as default?
      • Can you perhaps post a screenshot of your “Google Home” from the GH App... Ensure only one 'Home' is in use.
      • Have you ensured the same MSP Account/credentials are installed in the Sonos App.
      • Is the GA voice assistant showing in your Sonos One Room Settings?


      Why only one language?
      jimmyjamesh
      Trending Lyricist II
      July 29, 2019
      I have sonos support on the case and they say others have report similar issues on certain devices

      I have created these videos to demonstrate the issue

      https://photos.app.goo.gl/UxiVxPwxQpvS1jgD8
      Show more replies
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