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lazaki
Contributor I
June 12, 2020

Google Assistant no longer playing the radio since S2 update

  • June 12, 2020
  • 111 replies
  • 11547 views

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    111 replies

    Andye2801
    Lyricist II
    June 12, 2020

    Same here, really annoying, any luck finding a resolution? 

      dcrobinson
      Contributor I
      June 12, 2020

      Same problem for me, although I think it has worked at least once since the S2 update so it might be coincidence.

        winrow3745
        Contributor I
        June 12, 2020

        Same for me with BBC Radio 6 Music, except yesterday it worked eventually, but today it absolutely refuses to work at all.

          RickyOwl
          Lyricist II
          June 13, 2020

          Same here. It’s just a BBC radio station problem. Plays other stations, and Spotify. 

          Andye2801
          Lyricist II
          June 13, 2020

          Is it because BBC removed all their stations from TuneIn to push people to BBC sounds? They kept the Sonos TuneIn working, wonder if the new update has changed the way it works so BBC need to update their side to allow it? 

          RickyOwl
          Lyricist II
          June 13, 2020

          Could be. The BBC website is saying you need Apple Airplay to play BBC Sounds on Sonos. They are "looking into " how to make it available through Android. Is this part of the ongoing legal dispute between Sonos and Google? A new action was taken to court in the USA a few days ago. 

          Andye2801
          Lyricist II
          June 13, 2020

          The radio plays when you do it manually from the app so it must be a Google BBC issue that it isn't working. 

          jlill
          Lyricist I
          June 13, 2020

          I'm having same problem, although affects all stations I have tried (BBC, smooth, xfm etc).

          Manually selecting station from Sonos app seems to work. Problem only occurs when asking Google assistant to play the station.

            RickyOwl
            Lyricist II
            June 13, 2020

            The radio plays when you do it manually from the app so it must be a Google BBC issue that it isn't working. 

            You're right, mixed up my logic 🙃

              rwrgeo
              Renowned Enthusiast II
              June 13, 2020

              Have same problem, I’m on S1 still. 

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