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jlwachter83
Contributor I
August 8, 2020
Answered

Google Assistant Commands/Problem w/ Spotify

  • August 8, 2020
  • 28 replies
  • 1853 views

Hey guys,

 

I’ve noticed kind of a weird problem that happens with my Sonos speakers and using google voice commands to play music via Spotify. I was curious whether anyone else noticed the same problems.

 

Normally, when asking Google assistant to play music (again through Spotify,) everything works as expected. However, I’ve noticed that, if I use the Sonos app to select/play something w/ my phone, and then later try using a google voice command to play music, Google assistant will acknowledge that the song will be played, but nothing happens. If I repeat myself and ask a second time, it will play properly, but I’ve notice that every time I try doing a voice command to play music after having used the sonos app to play music earlier, I always have to say the command twice before it’ll play properly. 

 

Does this happen to anyone else using Spotify w/ Google assistant?

 

Thanks. 

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    Best answer by Rowena B.

    Hi folks, thank you for your response and for performing the steps provided. I'm sorry to hear that you're still experiencing the same.

    I really appreciate the time and effort you've spent doing all the troubleshooting steps, and it would be best for you to continue working with us over the phone to expedite the process. 

    To further assist you with this, I recommend contacting our Sonos Customer Care support with your full network setup including the make and model for each device to check what's going on and to provide the best option for you.

    We're here to answer any further questions you have.

    28 replies

    Show previous replies
    Rowena B.
    Rowena B.
    Retired Sonos Staff
    January 12, 2021

    Hi @jules_wake, thanks for reaching out to the Sonos community and for letting us know about your concern. Have you performed the steps recommended in this thread? If the issue is not resolved, it would be best to contact our technical support team for more in-depth troubleshooting steps. Please do not hesitate to reach out if you have further questions or concerns. We are always happy to help out.
     

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Patrikteodor
    Lyricist III
    February 22, 2021

    So my error came back. So after a long time of troubleshooting and getting help by the sonos support one level up so to say, i conclude that the error must be the compatability with my router ( a netgear nighthawk ) that is in ap-mode. I've switched broadband provider (new apartment) for which the router is new. And then connect to the wifi of my nighthawk which is the same. 

     

    Next step is to remove the netgear nighthawk and try without it. But to be honest I've just stopped using the assistant. Sonos and Google are not playing well and seems to be sensitive to the network setup or incompatible with the netgear nighthawk.im kind of regretting buying in to sonos. 

     

     

    106rallye
    106rallye
    February 22, 2021

    I’ve not noticed the connection working from the app/not working from GA the first time, but my set up does this too sometimes - connected to a Boost.

    Drich247
    Contributor I
    March 27, 2021

    Hello.

    I am experiencing the same issues at the OP. Please let me know if I should submit the diagnostic too.

    Thanks 

    D

     

     

     

     

    Joris21122
    Lyricist I
    April 8, 2021

    @jlwachter83 Hi!

     

    Did you manage to solve this problem? I have the exact same issue and it’s driving me completely mad lol!

     

    Thanks in advance for the response!

    jlwachter83Author
    Contributor I
    April 8, 2021

    @jlwachter83 Hi!

     

    Did you manage to solve this problem? I have the exact same issue and it’s driving me completely mad lol!

     

    Thanks in advance for the response!


    Yeah, I Sold my Sonos one and bought a Google nest audio. I got completely tired of the neutered version of Google assistant that Sonos seems to be pushing, lol.

    Michael&Tracey
    Michael&Tracey
    Contributor I
    May 1, 2021

    Hey, all.  I was having this problem but with a combo of Pandora, Alexa, my Echo Show and my Sonos app & speakers.  I was also having a problem with songs repeating.  I came to figure out that the voice-prompted app/s and devices were trying to respond and competing with each other.  I wonder if that's not what's happening here, too, as this problem seems to have been corrected when I fixed the other problem.  (See my post "Songs repeat on Pandora/Echo").  Hoping Sonos can figure out some kind of fix to recognize whichever app/device one wishes to be dominant is the only one that responds. (Complicated, of course, that in some scenarios you want one to be dominant and and in others it might be another.). Good luck!

    koppah
    Avid Contributor I
    May 18, 2021

    Happens to me all of the time. Even worse, it plays a different playlist when I try the second time.

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