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anicol55
Contributor I
Jul 4, 2019 10:14 PM UTC

Cant get Sonos One to play Spotify Using Google Assistant

Just bought a Sonos one. I have Spotify Premium as my Default Provider in Google Home, it works on the 3 other google minis I have. But Sonos one keeps saying I am sorry I cant help with that, or I dont know how to do that.

If I change my default music service to Google Play Music it works perfectly ( still got a couple of days remaining on current subscription).

I have unlinked and relinked spotify on google home and the sonos app but nothing seems to work, anyone had a similar issue?
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      33 replies

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      soundslave
      Lyricist III
      Jul 9, 2019 3:38 AM UTC
      Status page still says problems but I just restarted my Sonos and Spotify seems to be taking google assistant commands again?
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      anicol55Author
      Contributor I
      Jul 9, 2019 4:17 AM UTC
      Same here, just rebooted it and seems to be working
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      dds_78
      Lyricist III
      Jul 9, 2019 1:15 PM UTC
      Same here, just rebooted it and seems to be working

      Hi...what did you do to reboot? Uninstall and reinstall or something else?
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      jgatie
      jgatie
      Jul 9, 2019 1:55 PM UTC

      Hi...what did you do to reboot? Uninstall and reinstall or something else?

      Rebooting Sonos means you just remove power, then plug it back in. Same for the Google devices. No need to uninstall/install anything.
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      dds_78
      Lyricist III
      Jul 9, 2019 2:04 PM UTC
      Ok that’s easy, thanks. I will give it a try.
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      q.e.d
      Lyricist I
      Jul 10, 2019 3:09 AM UTC
      Rebooted and no dice. Pretty laughable that this still isn't fixed in over a week. It's a music speaker that no longer plays music.
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      soundslave
      Lyricist III
      Jul 10, 2019 3:18 AM UTC
      For sure. For a premium product you’d expect premium software support.

      Maybe try updating your sonos app (new update for iOS came out overnight in Australia), make sure your sonos app and google assistant are signed into the same Spotify account and then reauthorize your Spotify account from within the sonos app.
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      dds_78
      Lyricist III
      Jul 10, 2019 4:56 AM UTC
      I received and email from Sonos explaining they are still working on a fix.

      I did not receive the Sonos app update overnight.1

      Do you have yours working @soundslave?
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      soundslave
      Lyricist III
      Jul 10, 2019 5:00 AM UTC
      I received and email from Sonos explaining they are still working on a fix.

      I did not receive the Sonos app update overnight.1

      Do you have yours working @soundslave?
      I do 🤔
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      soundslave
      Lyricist III
      Jul 10, 2019 7:10 AM UTC

      I received and email from Sonos explaining they are still working on a fix.

      I did not receive the Sonos app update overnight.1

      Do you have yours working @soundslave?      I do 🤔
      Haha. Now I don’t. A couple of artists seem to take voice commands but nothing else does.
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