Cant get Sonos One to play Spotify Using Google Assistant

bought a new Sonos one the other day. Having the same issue with Spotify, when asking to play Spotify “sorry, I’m not sure how to help with that yet”. Everything is linked up to the same account, other commands work fine, it’s only spotify that seems to have an error.

Same issue here.... Sigh. I'm in Australia too. I was excited to set up Google assistant.

Adding my voice to the choir of users experiencing the exact same issue. Thought it might have been as we have multiple Spotify accounts registered on the system (all under the one family account, of which my wife's is the main one), and so tried a multitude of different combinations to get it to work as well as the reauthorisation, language settings, etc, discussed above. Even had the wife install Google Assistant on her iPhone (I'm Android) and completely re-set up the Sonos One to see if that would change anything. Would call Sonos but we're at work during their support hours. Keenly awaiting any solutions from Sonos or other users regarding this.

status.sonos.com is STILL showing degraded performance for Spotify via Google Assistant in Australia. I first noticed that was the case on Friday night when using GA to play my playlists on Sonos One wasn’t working any more. It’s now an hour away from Sunday night and there’s been no change to the status. No way to click through from that status to more information, such as, you know, an ETA for fixing the issue. It’s not a good start for the recent addition of GA to Sonos here. It’d be nice if someone from the company would actually provide more info - I imagine there are a lot of frustrated Australian users out there.

Just bought a Sonos one. I have Spotify Premium as my Default Provider in Google Home, it works on the 3 other google minis I have. But Sonos one keeps saying I am sorry I cant help with that, or I dont know how to do that.

If I change my default music service to Google Play Music it works perfectly ( still got a couple of days remaining on current subscription).

I have unlinked and relinked spotify on google home and the sonos app but nothing seems to work, anyone had a similar issue?

i have the exact same problem. Funny enough when I first set up google assistant with my Sonos Ones & Playbar it worked perfectly. Now all of a sudden google assistant on my Sonos does not know what to do. I tried through Google Play and works.
So what is Sonos doing about it? Do they ever respond? Funny you go onto their website and they are still promoting how it works with spotify etc. A bit of ‘false advertising’ at present!

Got in touch with support and, over a few hours, went through a number of steps. No resolution.

Glad to know I'm not alone!

Adding my voice to the ever growing number of people for whom this is happening....disappointing that the best Sonos can do ATM is a weblink with a 'partially degraded service' indicator...

I have since called Sonos and they are aware of the problem. There is a connection issue between Sonos and Spotify in Australia and NZ. If you call Technical Support they will log your issue and send you a notification once the bug is fixed. At least we know there is an issue. They expect a quick fix on this thank goodness.

Same deal here in Victoria, Australia. Purchased 2 Play One's with the discount deal over the weekend.
As above doesn't recoginse my Spotify Premium account. Setup a trial Google Play account and got it working.
Really not good enough. These aren't cheap devices.

Hi all

There is a temporary outage that could be causing this, please monitor this page: https://status.sonos.com/