Skip to main content
Dule13
Contributor I
April 22, 2020

Cannot control volume of my Beam when listening to Google News (via Google Assistant)

  • April 22, 2020
  • 18 replies
  • 748 views

Hello guys,

 

I am quite new to the Sonos world but so far I have been nothing but satisfied. However, today I experienced something that I cannot seem to fix. When I command the Google Assistant to play the latest news, Beam’s volume goes down no matter how loud it was before. Plus I cannot increase the volume either from the app of physically via Beam. The volume is stuck at low for the news! That is if I increase the volume manually the volume bar moves in the app, and the sound is very loud if I change to music, but the news in that moment do not react. 


I have done a Factory reset but it did not help. Plus, this problem did not occur earlier, as we were able to control the volume for news normally. 


Any suggestion what it may be? Could it be some Google Home or Assistant settings? 

 

 

Very thankful for any help!

Tnx in advance

Regards 

Dule

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

18 replies

Show previous replies
jbacheld
Lyricist II
May 17, 2020

I’m having the same issue. Google assistant news volume maxed out but still quiet. Bolume varies story to story.  Music plays fine through assistant. Beam and two play: 1 ‘s

Anonymous
May 20, 2020

Hello @jbacheld. I am sorry to hear that you are also having the same issue. Would you mind submitting a diagnostic report from your Sonos application, and then replying back with the confirmation number? 

What is the volume level of your Sonos devices when the Assistant is not speaking?

jbacheld
Lyricist II
May 20, 2020

Thank you.

 

Diagnostic number: 1176583417

When my assistant is not speaking?

 

if the question is about the general volume level/quality, then it seems fine and can get to very loud level.  Whereas it’s pretty quiet when I ask the assistant to play npr news.

 

if the question is specifically what volume level it’s at before I ask, then I’m not sure and I think it varies.  I usually try in the morning after having not used the Sonos system once the night before with the tv.

 

thank you

Anonymous
May 21, 2020

Thank you for providing that information. What happens if you increase the volume on the Beam when the Assistant is talking, does it get louder or does it stay the same? 

Please try removing the Google Assistant from the Beam, and then add it back as a next step. If the issue still remains, we are going to move your case over to our phone team for more advanced troubleshooting. 

jbacheld
Lyricist II
May 23, 2020

If I repetitively press volume up on the beam while Assistant is talking it doesn’t change the volume at first.  At a certain point of tapping the volume up on the beam the volume jumps way up.  Then when the news is playing it doesn’t seem like i can manipulate the volume physically from the beam or from the app.  Then the volume is too high and can’t be turned down.  I already tried removing and adding the assistant per the above advice given to other folks.  Thank you.

Anonymous
May 23, 2020

Thanks for trying those steps. I am going send you a direct message, so we can gather more information from you. As I mentioned in an earlier post, this issue may best be troubleshot on the phone with us.

    ffont
    Lyricist I
    September 6, 2020

    Same issue here. After interacting with GA the music volume is stucked at a low volume. It looks like it stays on the assistant listening mode forever.

    Switching off and on solved the problem, however that's very annoying.

    ffont
    Lyricist I
    December 6, 2020

    After months the problem is still there. I have to unplug and replug the sonos one every time I accidentally use the Google Assistant.

    Terms & ConditionsAccessibility statement