Cannot control volume of my Beam when listening to Google News (via Google Assistant)

Having the exact same issue with my new Beam right now. Listening to my Google Assistant news briefing, and some recordings are incredibly quiet while some are super loud (it's not like this on my Google Home Hub). The Beam's volume buttons are reacting to my touch but doing nothing until the news is over, then it plays music/whatever at normal volume. Also tried this on my Sonos One, same issue.

Exactly, it’ so annoying. But have you had this issue from day one? As a matter of fact I did not have this problem from the beginning (been using Sonos for couple of weeks). 

Nope, I first noticed it when I posted. My Beam is new though, so I'm not sure if it's that or a recent software update that caused it.

Hi @Dule13, and @nluchs. Welcome to the Community. I understand that you are having some issues with Google Assistant on your Beam. In both of your cases, the Assistant volume is lower compared to what the Beam is playing, correct? 

Do either of you have a Sonos One, or Move in your systems? If so, how does Google Assistant work on those devices; is it also low voice volume?

We would like to have you submit a diagnostic of your system and reply back with the confirmation number. This will allow us to see how your system is functioning, and help provide a resolution.

Hi Richard! Tnx for answering. 

Well I do have two Sonos One’s but they are of SL type and I use them as surround speakers in the same room. So, I only use Beam with Google Assistant. 

To be clear it is both Assistants voice and the Google news volume that is lower. For example, I am listening to music at high volume and they I ask the Goolge to play the latest news. From that point, both the Google voice and all the news are at low volume and the volume is “stuck”. Cannot be changed via voice, Sonos app or physically via Beam. (the volume bar moves and everything else will be louder after the news stops, but the news are stuck at low). 

Ok, i will submit a diagnostic. 

Tnx again! 

Cheers

My confirmation number is: 605783975

Thanks Richard, just confirmed the issue is still happening and submitted a diagnostic. I have reproduced it on both the Beam and a Sonos One that I have in another room.

Diagnostic confirmation number: 1644282426

Also, when the Beam is playing news and I tell it “hey google, stop” the response is “I need to know which device to use. Try again by telling me the device.” It’s like it doesn’t even realize that it’s actively playing news.

Sorry for the delay in response. To see if this clears up the issue, I would like to have you remove Google Assistant from your Sonos devices, and then red add it back. Does the issue still continue, or does it seem to improve? 

You can remove a voice service by going to Settings>Services & Voice> Google Assistant> (Name of the Room)> Remove Assistant. 

Hi Richard, just tried removing the assistant from all speakers and added them back. Played my news briefing and still couldn’t adjust the volume.

Also, I _can_ somewhat adjust the volume of the GA responses outside of the news briefing, but the minimum volume is still a good bit louder than the Sonos minimum volume. Very jarring in a quiet bedroom.

Thanks for trying that, this is very strange behavior. Because of that, we would like to troubleshoot this issue with you over the phone. I am going to send you a direct message so we can gather more information from you to create a phone case on your behalf. This way, when you call in. We know what was done already.