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Contributor I
October 2, 2022

Can't broadcast to Sonos One with Google Assistant

  • October 2, 2022
  • 22 replies
  • 2740 views

Hey everyone,

 

I have a new Sonos One that works great aside from this issue I am having with Google Home/Assistant integration. 

 

When I try to broadcast a message to the Sonos One located in the bedroom (either through the Assistant app or via voice command to my Google Nest Mini, which is in a different room), I get an error that there is “nothing named X in your account”, or something to that effect, so the message is unable to be broadcast. This happens regardless of whether I try to broadcast to the room (“Main Bedroom”) or to the device itself (“Main Bedroom speaker”), confirming the exact name of the room and speaker, respectively. Other Assistant features seem to be working fine; for instance, I can make commands from the Sonos One using “Hey Google” and play music on the Sonos One with a voice command from the Nest Mini.

 

There are several old threads on this issue, all of which seem to point to this sequence in the Sonos app as a solution: Settings>Room Settings>(Select Room)>Voice Services GA>Google Assistant Settings>Default Media Output ---- Select the appropriate Sonos speaker.

 

However, these threads are so old that this sequence no longer exists in the Sonos app, so it’s not possible to try. I have tried unlinking Sonos and re-linking as well as disabling and re-enabling Google Assistant. In the Sonos app, I have also selected the Sonos One as the default speaker for music.

 

I would greatly appreciate any thoughts from the group! Even simply confirming whether I should be able to broadcast audio messages to the Sonos One through Google Assistant would be helpful.

 

Thanks in advance!

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22 replies

Lyricist I
November 14, 2022

I have the same issue. Bump

Lyricist II
December 1, 2022

Same issue. One SL and One. I actually feel like it used to work, although perhaps intermittently. As of right now, it’s not working at all. I have a mix of Sonos speakers and Google Home Mini speakers. The Sonos speakers can all initiate a broadcast but never receive a broadcast. 

Contributor I
December 2, 2022

Same issue here. New Sonos customer and the experience with voice assistants has been pretty poor.

Lyricist I
December 7, 2022

Same problem - Sonos can initiate a broadcast but does not receive

Lyricist I
December 8, 2022

Same. So frustrating.

JamesDan
Prominent Collaborator I
December 11, 2022

Same thing here, and it’s been like this for months!

106rallye
December 11, 2022

Is the issue only apparent when you want to broadcast to one speaker? I always broadcast to all speakers and that works.

JamesDan
Prominent Collaborator I
December 17, 2022

Is the issue only apparent when you want to broadcast to one speaker? I always broadcast to all speakers and that works.

Yes, only when broadcasting to a specific speaker.

Lyricist I
December 25, 2022

same problem. 

Lyricist I
January 9, 2023

same here. painful, or, partial integration of my Sonos One’s with my Google speakers. everything was fine till I got my Sonos speakers. wife is frustrated. I must say; me too…

any of the Sonos people following this? I really expected better integration / experience from Sonos TBH.