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Lasse_8
Contributor I
November 24, 2022
Answered

Can't add Google Assistant

  • November 24, 2022
  • 7 replies
  • 234 views

Hi,

I’m trying to setup Google Assistant on my account but always ends up with this message after being redirected to login to my Sonos account/setup:

and my system is fully updated - any advise to get through this?

 

Br. Lasse

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Best answer by Corry P

Hi @Lasse_8 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

7 replies

GuitarSuperstar
Lead Maestro
November 25, 2022

Are you 100% certain your system is up to date? If you have any portable Sonos speakers, make sure they are powered on and go to Settings > System > System Updates > Check for Updates.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
Airgetlam
November 25, 2022

Where are you? What location is your account set up on at www.Sonos.com?

Bruce
Lasse_8Author
Contributor I
November 25, 2022

Are you 100% certain your system is up to date? If you have any portable Sonos speakers, make sure they are powered on and go to Settings > System > System Updates > Check for Updates.

I have had all my speakers turned on at the same time making sure the system would catch updates - but it tells me that everything is up to date. 

 

Where are you? What location is your account set up on at www.Sonos.com?

I’m from Denmark

Airgetlam
Airgetlam
November 25, 2022

Is your location set properly in your account at www.Sonos.com?

Bruce
Lasse_8Author
Contributor I
November 26, 2022

Is your location set properly in your account at www.Sonos.com?

If you by location means Country - then it should be correct.

And I have just restated all my speakers making sure they are on and my Sonos app still tells me this:

 

106rallye
106rallye
November 26, 2022

The system can be up to date when not using Alexa (or GA), but maybe it needs to download some updates to use Alexa. I seem to remember my updated system updating for this  purpose when I installed GA in 2019.

Corry P
Corry PAnswer
Sonos Staff
November 29, 2022

Hi @Lasse_8 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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