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Lasse_8
Contributor I
Nov 24, 2022 9:53 PM UTC
Answered

Can't add Google Assistant

Hi,

I’m trying to setup Google Assistant on my account but always ends up with this message after being redirected to login to my Sonos account/setup:

and my system is fully updated - any advise to get through this?

 

Br. Lasse

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Corry P
Corry PAnswer
Sonos Staff
Nov 29, 2022 10:19 AM UTC

Hi @Lasse_8 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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7 replies

GuitarSuperstar
Lead Maestro
Nov 25, 2022 6:22 AM UTC

Are you 100% certain your system is up to date? If you have any portable Sonos speakers, make sure they are powered on and go to Settings > System > System Updates > Check for Updates.

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"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
Airgetlam
Nov 25, 2022 9:42 AM UTC

Where are you? What location is your account set up on at www.Sonos.com?

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Bruce
Lasse_8Author
Contributor I
Nov 25, 2022 10:14 AM UTC

Are you 100% certain your system is up to date? If you have any portable Sonos speakers, make sure they are powered on and go to Settings > System > System Updates > Check for Updates.

I have had all my speakers turned on at the same time making sure the system would catch updates - but it tells me that everything is up to date. 

 

Where are you? What location is your account set up on at www.Sonos.com?

I’m from Denmark

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Airgetlam
Airgetlam
Nov 25, 2022 10:38 PM UTC

Is your location set properly in your account at www.Sonos.com?

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Bruce
Lasse_8Author
Contributor I
Nov 26, 2022 7:53 AM UTC

Is your location set properly in your account at www.Sonos.com?

If you by location means Country - then it should be correct.

And I have just restated all my speakers making sure they are on and my Sonos app still tells me this:

 

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106rallye
106rallye
Nov 26, 2022 11:58 AM UTC

The system can be up to date when not using Alexa (or GA), but maybe it needs to download some updates to use Alexa. I seem to remember my updated system updating for this  purpose when I installed GA in 2019.

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Corry P
Corry PAnswer
Sonos Staff
Nov 29, 2022 10:19 AM UTC

Hi @Lasse_8 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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