assistant stop working

Forum|Forum|6 years ago
November 15, 2019
13 replies
1781 views

I installed at used the Assistant without any problems and working fine.
After sine time it stop working. No respons or connection at all. The light in the microphone on the speaker is off.

tried to reinstall via the Sonos app and same isssue - works for a while and Them stops again.

any ideas?

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C

chbak22Author

Contributor I

Check the Google App and perhaps unlink the Sonos device/skill, then try the setup of the assistant again from the Sonos App under “Settings/Services/Voice” and choose the speaker(s) you wish to add the GA too.

Hope that fixes it for you.

Thanks - I have done that several times. It works for a while - and then the problem re-apears.

Ken_Griffiths

Check the Google App and perhaps unlink the Sonos device/skill, then try the setup of the assistant again from the Sonos App under “Settings/Services/Voice” and choose the speaker(s) you wish to add the GA too.

Hope that fixes it for you.

Thanks - I have done that several times. It works for a while - and then the problem re-apears.

Then the next time it happens I would perhaps obtain a Sonos System Diagnostic at the earliest opportunity and post the reference back here and then contact Sonos Customer Care via this 24/7 Link, to see why the sharing token is being dropped.

D

Dickdd

Lyricist I

I’ve had this issue also and have tried both google and Alexa. Both stop working after a while sometimes just 30 minutes. Have sent numerous diagnostic reports and sometimes I get a response from Sonos but no resolution . When do Sonos plan to sort this as it’s clearly a very common problem which leaves my smart home plan in disarray

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