assistant stop working

13 replies
1796 views
Translate All

I installed at used the Assistant without any problems and working fine.
After sine time it stop working. No respons or connection at all. The light in the microphone on the speaker is off.

tried to reinstall via the Sonos app and same isssue - works for a while and Them stops again.

any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

C

chbak22Author

Contributor I

Check the Google App and perhaps unlink the Sonos device/skill, then try the setup of the assistant again from the Sonos App under “Settings/Services/Voice” and choose the speaker(s) you wish to add the GA too.

Hope that fixes it for you.

Thanks - I have done that several times. It works for a while - and then the problem re-apears.

Translate

Ken_Griffiths

Check the Google App and perhaps unlink the Sonos device/skill, then try the setup of the assistant again from the Sonos App under “Settings/Services/Voice” and choose the speaker(s) you wish to add the GA too.

Hope that fixes it for you.

Thanks - I have done that several times. It works for a while - and then the problem re-apears.

Then the next time it happens I would perhaps obtain a Sonos System Diagnostic at the earliest opportunity and post the reference back here and then contact Sonos Customer Care via this 24/7 Link, to see why the sharing token is being dropped.

Translate

D

Dickdd

Lyricist I

I’ve had this issue also and have tried both google and Alexa. Both stop working after a while sometimes just 30 minutes. Have sent numerous diagnostic reports and sometimes I get a response from Sonos but no resolution . When do Sonos plan to sort this as it’s clearly a very common problem which leaves my smart home plan in disarray

Translate

Sign up

Login to the community