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chbak22
Contributor I
November 15, 2019
Question

assistant stop working

  • November 15, 2019
  • 13 replies
  • 1781 views

I installed at used the Assistant without any problems and working fine. 
After sine time it stop working. No respons or connection at all. The light in the microphone on the speaker is off.

tried to reinstall via the Sonos app and same isssue - works for a while and Them stops again.

 

any ideas?

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    13 replies

    UKMedia
    UKMedia
    November 15, 2019

    Currently, there is a partial outage on Alexa and Google Assistant, please see: https://status.sonos.com/

     

    In case this isn’t the issue, can you open the Sonos App on your mobile device and select Settings>Services>Voice Services>Google and ensure your device is shown as ‘Enabled’?

    Remember: Sometimes Red Wine helps :)
    chbak22Author
    Contributor I
    November 15, 2019

    Im not sure what the outage means but the Unit works for a few hours or days and then there is no connection and does not react on Voice commands. In the Sonos app it still apears Connected. 
    if i remove the Assistant in the sonos app and then re-install /re-connect the devise it then works for some time before the same issue starts over. 

    UKMedia
    UKMedia
    November 15, 2019

    Did you check the services?

     

    When the Voice control stops, can you still use the Sonos App?

    Remember: Sometimes Red Wine helps :)
    chbak22Author
    Contributor I
    November 16, 2019

    The Sonos app works and the device Can PLAY Music and stream via Bluetooth only the voice command tjat does not work

    UKMedia
    UKMedia
    November 16, 2019

    Did you check the services?

     

    Remember: Sometimes Red Wine helps :)
    chbak22Author
    Contributor I
    November 16, 2019

    Im not sure how to check the services 

    UKMedia
    UKMedia
    November 16, 2019

     

    In case this isn’t the issue, can you open the Sonos App on your mobile device and select Settings>Services>Voice Services>Google and ensure your device is shown as ‘Enabled’?

     

    Remember: Sometimes Red Wine helps :)
    chbak22Author
    Contributor I
    November 16, 2019

    Yes - it is enabled but if I try to make any changes via the Link to Google assistant I recieve a failure message

    Tevensso
    Lyricist I
    November 18, 2019

    Not working for me either. It stopped working and then the Assistant disappeared from the Sonos app and it can't be re-added. Google Assistant says There may be s problem, and then nada.

    Ken_Griffiths
    Ken_Griffiths
    November 18, 2019

    Not working for me either. It stopped working and then the Assistant disappeared from the Sonos app and it can't be re-added. Google Assistant says There may be s problem, and then nada.

    Check the Google App and perhaps unlink the Sonos device/skill, then try the setup of the assistant again from the Sonos App under “Settings/Services/Voice” and choose the speaker(s) you wish to add the GA too.

    Hope that fixes it for you.

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