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Mart-k
Mart-k
Contributor I
Jan 8, 2021 2:29 AM UTC
Answered

Arc keeps repeating « Mic is muted » then « the mic is back on »

Arc keeps repeating « Mic is muted » then « the mic is back on »   I believe it’s the google assistant. 

I can’t figure out a pattern. It’s very annoying. Sometimes it’s 5 secs appart. Sometimes minutes. 

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    Ken_Griffiths
    Ken_GriffithsAnswer
    Jan 8, 2021 3:59 PM UTC

    Yes, I could do that by pressing the button. But then you are essentially turning off a feature. It also means you have to walk up to the sound bar and switch the voice assistant on/off every time you use it. 

    I think 106rallye wasn’t suggesting to switch it off, but was wondering if there was anything near to the mic on/off button that was switching it on and off regularly and causing the Google Assistant to say “the mic is muted...” etc. Normally the mic switch is quickly tapped and the mic and its LED left on ready to listen for the ‘Hey Google’ wake words.

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    Mart-k
    Mart-kAuthor
    Contributor I
    Jan 9, 2021 6:31 PM UTC

    I actually dusted it last night. Can’t believe how much has collected in only two weeks. This morning the problem persists. 

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    Mart-k
    Mart-kAuthor
    Contributor I
    Jan 9, 2021 6:32 PM UTC

    We have the same issue with the TV turned off. 

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    Belly M
    Belly M
    Jan 9, 2021 6:32 PM UTC

    Still… try moving it

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    Vincent Huysmans
    Lyricist II
    Jan 11, 2021 9:31 AM UTC

    I have exactly the same problem and it’s driving me nuts. I have a very clean arc and nothing touching the button. When watching a movie or listening music, the mic is turned off and on. I also need a solution for this? Can this feature be disabled ? (I’m using Google Assistant)

     

    Many thanks

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    Beemanga
    Lyricist II
    Jan 12, 2021 10:00 AM UTC

    If you disable touch controls for this speaker from the App does that stop it?

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    Vincent Huysmans
    Lyricist II
    Jan 12, 2021 10:02 AM UTC

    No it doesn't. Tried that many times. Turning the touch on and off no effect. Currently have it turned off and the problem still occurs.

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    Ken_Griffiths
    Ken_Griffiths
    Jan 12, 2021 10:12 AM UTC

    No it doesn't. Tried that many times. Turning the touch on and off no effect. Currently have it turned off and the problem still occurs.

    Perhaps remove the Google voice assistant from the Arc’s ‘room’ and then reboot the player and reinstall the assistant again using "Settings/Services & Voice/Voice” in the Sonos App and see if that fixes it.

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    Vincent Huysmans
    Lyricist II
    Jan 12, 2021 9:22 PM UTC

    I tried it. Reset the arc back to factory settings. Installed it and also linked the Google Voice Assistant. Problem still occurs. 

    The only way around this, is removing the connection with the voice assistant. But I refuse to accept this solution, as it just has to work without having this problem.

    Guess I'm going to have to send him back.

    Thanks anyway!

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    Ken_Griffiths
    Ken_Griffiths
    Jan 12, 2021 9:41 PM UTC

    Vincent Huysmans,

    As a further option, you can perhaps also consider when it next happens again, immediately submitting a system diagnostic report to Sonos and posting its reference back here and then chat/contact the Support Staff via this LINK about the issue.

    HTH

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    Mart-k
    Mart-kAuthor
    Contributor I
    Jan 23, 2021 8:41 PM UTC

    Issue is now resolved. Moving the Arc solved the problem. I guess the Arc and the TV were too close together  

     

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