Contributor I

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Arc keeps repeating « Mic is muted » then « the mic is back on »

Forum|Forum|5 years ago
January 8, 2021
20 replies
2819 views

Arc keeps repeating « Mic is muted » then « the mic is back on » I believe it’s the google assistant.

I can’t figure out a pattern. It’s very annoying. Sometimes it’s 5 secs appart. Sometimes minutes.

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Best answer by Ken_Griffiths

Yes, I could do that by pressing the button. But then you are essentially turning off a feature. It also means you have to walk up to the sound bar and switch the voice assistant on/off every time you use it.

I think 106rallye wasn’t suggesting to switch it off, but was wondering if there was anything near to the mic on/off button that was switching it on and off regularly and causing the Google Assistant to say “the mic is muted...” etc. Normally the mic switch is quickly tapped and the mic and its LED left on ready to listen for the ‘Hey Google’ wake words.

106rallye

The microphone on a speaker can be muted with a button? Does anything activate the button on your speaker?

Mart-kAuthor

Contributor I

Yes, I could do that by pressing the button. But then you are essentially turning off a feature. It also means you have to walk up to the sound bar and switch the voice assistant on/off every time you use it.

Ken_GriffithsAnswer

Yes, I could do that by pressing the button. But then you are essentially turning off a feature. It also means you have to walk up to the sound bar and switch the voice assistant on/off every time you use it.

I think 106rallye wasn’t suggesting to switch it off, but was wondering if there was anything near to the mic on/off button that was switching it on and off regularly and causing the Google Assistant to say “the mic is muted...” etc. Normally the mic switch is quickly tapped and the mic and its LED left on ready to listen for the ‘Hey Google’ wake words.

Mart-kAuthor

Contributor I

I don’t think that’s happening buy i will have to look tonight when I’m home.

Ken_Griffiths

I don’t think that’s happening buy i will have to look tonight when I’m home.

The words you mention in the opening post - ‘mic is muted’ / ‘mic is back on’ is what the Google Assistant says when you actually press/tap the mic on and off on a Sonos device - hence the thoughts are there is something nearby (perhaps) toggling the mic button state on the device.

Mart-kAuthor

Contributor I

Nothing is touching the mute button. The mute button is the white LED you see closest to you.

Mart-kAuthor

Contributor I

BTW. I appreciate this feedback

Ken_Griffiths

mart-k
I assume you may have tried this now, but just in case - perhaps toggle the Arc’s mic ‘off’ and ‘on’ again and see if the announcements are what you were hearing and if so, then having toggled the switch, see how it goes.

Mart-kAuthor

Contributor I

Yes. I’ve done that. The button operates as expected calling mute and not muted on command.

Belly M

Years ago I was asked to fix a stereo system that keep changing radio stations, went to see it in the home and after a while it truly did change station. Upon further inspection a fly was walking over the touch pads, a quick wipe and the problem was solved.

whilst a great story it might be worthwhile giving the button area on the Arc a wipe with a microfibre cloth.

EDIT… try moving the Arc away out of the sight of your TV screen, just as a test

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