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goweb
Contributor I
August 7, 2019

Alarm not working on Google Assistant

  • August 7, 2019
  • 42 replies
  • 6542 views
Alarms don't seem to be set through Google Assistant.

Steps to reproduce:

  1. "Hey Google, set an alarm for xxx"
  2. Google responds that alarm is set
  3. "Hey Google, what alarms do I have set?"
  4. Google responds that no alarms have been set
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    42 replies

    mahtrinidad
    Lyricist I
    August 10, 2019
    I am experiencing the exact same issue! I reached out to Google first and they directed me to Sonos. After talking to Sonos for two days, they got fed up trying to 'resolve' the issue. Their response was: "The functionality has not been officially released in your region. While features and functionality may work, your region is currently unsupported and we are not able to provide support for anything that may not work." Strange that it randomly stopped working after working flawless for 2+ months.
    dasym
    Prominent Collaborator II
    August 10, 2019
    Same here. Alarms have been working fine since Google Assistant first became available on Sonos and then they stopped.

    I don't expect any response from Sonos. Their support is abysmal. Also still waiting to find out from them what's happening with sleep timers.
    Joanie1
    Lyricist I
    August 11, 2019
    Same problem here. Worked previously, lucky I had set 2 different alarms to wake me up. I set an alarm on Sonos one. Google tells me it’s set. If I ask what alarms are set it says none and alarm doesn’t go off. What is going on? Tried disabling and reconnecting and it’s still the same!
      lery
      Lyricist I
      August 14, 2019
      Same issue here. Looks like there’s no solution.
      nasrat
      Lyricist I
      August 15, 2019
      Same issue
      1bullstag
      Lyricist II
      August 18, 2019
      Same problem here. Are there no work arounds?
      vannispen
      Lyricist II
      August 18, 2019
      All I can say is "same here". And Sonos Netherlands know nothing and are friendly but unhelpful.
      mattmal
      Contributor I
      August 21, 2019
      Same issue here.... seems like it’s easy to sell products and advertise features that don’t work and then hide and ignore your customers
        BDGriff
        Lyricist I
        August 22, 2019
        Same here
        DavidB445
        Lyricist I
        August 22, 2019
        Yeah, same here. It was working fine until recently. I set 2 alarms to wake me up for work and none of them worked. Luckily my phone was close enough to hear me as well lol..
        Now if I ask to set an alarm, I get the response that it has been set. But if I then immediately ask if there's any alarms set, there is none
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