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For some months now I’m experiencing an issue when asking Google Assistant to set the volume of our speakers/rooms to a desired volume. This does not work properly when asking to set the volume to either level 3, 5 or 10. The other volume levels seem to work okay though, as per below list:

  • “Hey Google volume 0” : room volume is correctly set to 0%
  • “Hey Google volume 1” : room volume is correctly set to 10%
  • “Hey Google volume 2” : room volume is correctly set to 20%
  • “Hey Google volume 3” : room volume is incorrectly set to 3% (instead of 30%)
  • “Hey Google volume 4” : room volume is correctly set to 40%
  • “Hey Google volume 5” : room volume is incorrectly set to 5% (instead of 50%)
  • “Hey Google volume 6” : room volume is correctly set to 60%
  • “Hey Google volume 7” : room volume is correctly set to 70%
  • “Hey Google volume 8” : room volume is correctly set to 80%
  • “Hey Google volume 9” : room volume is correctly set to 90%
  • “Hey Google volume 10” : room volume is incorrectly set to 10% (instead of 100%)

Given Sonos’ recent volume issues with i.a. Google Assistant, I was hoping that this issue would also be addressed and resolved with the latest firmware release 82.2-59204 but unfortunately it was not.

Does ​@SONOS or someone else know if this would be a problem on Sonos side or Google?

Of course I’d like this to be resolved as well 😉

Thanks for your support?

Hi ​@P.Janssen 

Welcome to the Sonos Community!

Thanks for reporting this behaviour - we have (mostly) been able to replicate it.

I will let the right people know so this can be investigated, but, in the meantime, please be aware that if you specify a percentage in your command, you should get the exact percentage you ask for - this is what happened for my colleague who was testing for us, at least.

I hope this helps.


Thank you ​@Corry P for your prompt reply!

I’m happy to hear that ​Sonos could replicate and will further investigate the issue. Hoping it could be resolved by a next firmware update 🤞

I checked stating the requested volume level in actual percentages and can indeed confirm that this works as intended. Thanks for the proposal.


While playing around with Google Assistant and it’s settings, I also noticed that Google seemingly changed the tone of their available voices, both female and male. I’m using GA in Dutch so not sure if the same is applicable in other languages though.

Anyhow, with that I now hear a GA reply with the new voice tone (either male or female voice) but when tapping on/off the microphone on our GA enabled Sonos (ARC & ONE) speakers I hear the old (female) voice tone.

It’s not a major issue, but would appreciate if you could check this behavior as well and maybe align the GA voices and tones as used/selected with Google Home 😉

Thanks for the efforts!

 


Hi ​@P.Janssen 

Just to clarify, you hear two different female voices from the Sonos speaker depending on whether you just pressed the microphone button or not? You’re not saying that Google Assistant’s voice just sounds different on a Google Nest, for example? I don’t think I have ever heard of this, or indeed that there was a change of the voice in the first place.


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