My new Sonos Roam won't connect to Google Assistant. I tried using the Sonos Voice Control instead but that is not compatible with either Spotify nor BBC Sounds and is therefore pointless. I have looked at every single existing support thread on this Community Forum and followed the advice of them all, and nothing works.
I have only one Google account, and my Roam and phone are both connected to the same WiFi network. I have no other voice control currently installed on the Roam. I have tried unlinking my Sonos account on Google Assistant/Home, I've tried restarting all devices and the router, and deleting and reinstalling apps. Nothing works.
I select to add Google Assistant voice control on the app, and select my Roam as the device (I own no other 'smart' speakers etc), and click to add Google Assistant again, and then I just get the error message below every time saying "There was a problem adding Google Assistant". I got try again and nothing happens.
I've submitted diagnostics twice. No response first time, second time my code is: 394168385.
Please help!
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/fc62b93b-15c6-4baf-b93c-10cb2fa6d947.jpg)