Hi ​@Phile12, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues setting up Google Assistant (GA) on your Beam. We are aware of an issue regarding setting up GA and our workarounds are to either:

1. Reboot the controller you have the Sonos app installed on (your phone, tablet, etc).
2. Use a different controller to set up Google Assistant on your Sonos system.

If you’ve tried the above and you’re still unable to set up GA, then I’d recommend reaching out to our support team for further troubleshooting assistance and support, as they have the necessary tools available to help you resolve this issue.

I hope this helps!

What's the point of giving him instructions that doesn't work? Many have tried and many have failed. I haven't seen no one respond with "it worked". It's an misleading support in my opinion.

So surprisingly this does not work. Very disappointed!. Now what do I do?

Hi ​@Beltor, 

These are first steps to try if you can’t connect Google Assistant to Sonos and are just workarounds while our team works to resolve the overall issue. It’s possible these steps resolve the issue for ​@Phile12 or other users and, if so, they wont have to perform any further troubleshooting. If they don’t work for you or for others, then contacting support is the next move. 

Hi ​@Phile12,

The next steps according to our internal information if what I said above doesn’t help, is to contact our support team. They have the necessary tools and information available to help you troubleshoot this issue.

I have now tried the above recomendations with no joy!.Cannot access the Sonos App now on my controller (phone) as its greyed out and unable to be accepted. Only able to control volume on TV all other functionality has gone. Please help! Very dissapointed

This has now moved on. App is now working and google Assistant also installed. Now need to get it working by voice. Any help please??

Now…...Sonos app work, Sonos music working but Google assistant not working. Please advise what to do now!!!!!!

Hi ​@Phile12, 

If you’ve tried my suggestions earlier in this thread then you’ll want to contact our support team as that was the next step I recommended.

If you already have contact them, can you let me know what you did with them or provide me with your case number so I can look into what steps you have done? There isn’t any more steps that can be performed from the community side of things, but I can look to see if support have missed any steps or if they have left suggestions on what to do next.

Thank you Jamie A. Shall try to contact he support team later this week, although it is difficult when working and getting home late. Meanwhile is there any written steps that you can provide?

Hi ​@Phile12, 

I just wanted to update this thread as this specific issue has been resolved by our team. If you haven’t added Google Assistant already, you can do so now without issue. 

I hope this helps!