Answered

Sonos Arc's Google assistant doesn't tv on TV

  • 18 July 2021
  • 5 replies
  • 168 views

Hi, 
I just got a new Sony TV A80J and Sonos arc connected to an earc port. Every time I say, "hey google, turn on my tv," it says, "Sonos ARC switching input to TV," and nothing happens. But everything else works .. like if I say turn off the tv, it turns off if I say change input; it does. The only thing it doesn't do is turn the tv on.

Also, note in the Google Home app, I name my tv "TV."

Does anyone know a solution how to fix this 

Any help is appreciated. 

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Best answer by Corry P 21 July 2021, 10:04

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5 replies

Userlevel 7
Badge +17

My Samsung wil only turn on using Sonos TV Control:

It will turn off via Google Assistant (coupled with Bixby).

Maybe this will help you?

Userlevel 7
Badge +18

Hi @Lightning_88 

Welcome to the Sonos Community!

The TV would have to agree to be turned on via an external CEC (Anynet+) command - there should be a setting relating to this on your TV. Please ensure it is activated.

I hope this helps.

 

Edit:

 

I am having the same issue on my ARC, roam and move. The Google speakers can turn on the TV just fine. And the CEC is on.

Userlevel 7
Badge +17

As a work around: what if you’d use Sonos TV Control to turn the TV on?

How do you use that?