Skip to main content
Answered

Google Assistant Redirects to App Store

  • July 6, 2019
  • 13 replies
  • 2467 views
S
When I try and link Google Assistant to my Sonos One(s) I get as far as the page that says ‘Go to your Google Assistant App’, however when I click it it redirects me to the App Store despite the Google Assistant App being installed on my phone.

I have have tried uninstalling both apps, hard resetting my phone and resetting the Sonos system countless times, but every time I still get misdirected.

Has anyone else seen encountered the same problem?

Best answer by Breezer23

Same issue. Frustrating - just bought the Nest Home Hub..

UPDATE: Per the SONOS status page, Google Assistant services are degraded at the moment
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    13 replies

    T
    Yes. Leaves a “404” tab in Safari.
    B
    • Breezer23
    • Lyricist I
    • Answer
    • July 7, 2019
    Same issue. Frustrating - just bought the Nest Home Hub..

    UPDATE: Per the SONOS status page, Google Assistant services are degraded at the moment
    B
    • Breezer23
    • Lyricist I
    • July 8, 2019
    Stranger still, I'm able to set things up fine using the SONOS app on my iPad. Still have the redirection issue when using my iPhone.
    J
    • jsnhff
    • Lyricist I
    • November 24, 2019

    Still experiencing this on the One I just got today. I get stuck going from the Sonos app to safari and then to the App Store Google Assistant screen. I never make it to the Google assistant app.

    C
    • chahn
    • Lyricist I
    • December 8, 2019

    I’m having this issue as well. Did anyone ever figure it out?

    M
    • markntx
    • Contributor I
    • December 15, 2019

    Having this same issue.  Can’t setup speakers with google.  When trying keeps launching App Store instead of assistant app. 

    E
    • everton
    • Lyricist I
    • December 23, 2019

    That’s an issue for me as well. Does not seem to be Sonos fault, at first. Google assistant URL that does not detect that the app is installed and redirects to the app store

    E
    • everton
    • Lyricist I
    • December 23, 2019

    I fixed it. I had to change the URL a little bit and it worked like a charm.

    Copy the URL from safari and edit it somewhere else.

    If you have it like this:

    https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

     

    Change it to: 

    googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

     

    Replace XXXXX with whatever the numbers/letters you have on your end.

    O
    A
    R
    A
    • alxndrdvl
    • Lyricist II
    • December 25, 2019

    @everton this worked !!! You are amazing!

    R
    • robert.hunter
    • Lyricist I
    • December 25, 2019

    @everton this worked !!! You are amazing!


    Same here. Worked perfectly!

    O
    • omargurnah
    • Lyricist I
    • December 27, 2019

    This also worked for me, you are a star Robert.Hunter! Happy Christmas. 

    K
    • kna_raghu
    • Lyricist I
    • December 27, 2019

    I fixed it. I had to change the URL a little bit and it worked like a charm.

    Copy the URL from safari and edit it somewhere else.

    If you have it like this:

    https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

     

    Change it to: 

    googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

     

    Replace XXXXX with whatever the numbers/letters you have on your end.

    @everton - thank you so much for this, this fix worked perfectly for me.

    0
    • 0bPretzel
    • Lyricist I
    • January 9, 2020

    It took a couple tries but @everton‘s fix worked for me. It’s pretty disappointing that this isn’t working out the box.

    Terms & ConditionsCookie settingsAccessibility statement