After the recent Sonos system update all voice enabled devices have failed to install or load Google Assistant. Sonos support is blaming Google due to Gemini and Google is blaming Sonos for a very poor app link integration. Shockingly Amazon Alexa and Sonos Voice work fine but for users who have all of their home automation on Google Assistant/Google Home they are screwed again. Please resolve this issue!
Answered
Google Assistant completely fails to install on all Sonos speakers
Best answer by Jamie A
Hi
I’m sorry to hear that you’re having trouble adding Google Assistant to your system.
We’re currently aware of an issue where Google Assistant is unable to be added to systems when using Android controllers. We’re working towards a fix for this but have no ETA to share on when this will be resolved. The workaround we’d suggest would be to use an iOS device to add Google Assistant.
Other users have also suggested using a device that doesn’t have Gemini but does have Google Assistant, however the success with this method isn’t guaranteed on Android devices.
I’ve tagged this thread with the issue, so if I hear any further information, I’ll update you here, otherwise I’d suggest keeping your system up to date on the latest firmware.
I hope this information helps.
+17Hi
I’m sorry to hear that you’re having trouble adding Google Assistant to your system.
We’re currently aware of an issue where Google Assistant is unable to be added to systems when using Android controllers. We’re working towards a fix for this but have no ETA to share on when this will be resolved. The workaround we’d suggest would be to use an iOS device to add Google Assistant.
Other users have also suggested using a device that doesn’t have Gemini but does have Google Assistant, however the success with this method isn’t guaranteed on Android devices.
I’ve tagged this thread with the issue, so if I hear any further information, I’ll update you here, otherwise I’d suggest keeping your system up to date on the latest firmware.
I hope this information helps.
Jamie, Thank you for the answer. I’ve temporarily moved to Amazon Alexa until this issue is resolved and will still use Google Assistant for all of my other non Sonos devices. Knowing that the Sonsos build pipeline is probably full of many issues that need resolved I hope the Sonos product team can understand the importance of this integration and prioritize the fix as soon as possible. Please do provide updates when available. I’d appreciate a release timeline if possible as it will help me in making a decision to stay with the numerous Sonos products I have or I should seek to find a different solution and leave the Sonos platform.
I am having the same problem.... Have a Beam gen1 with two Sonos Ones as surround speakers. Google Assistant has worked for a long time but with a stupid action from me myself I have removed GA from the Beam and I am not able anymore to add it again…
I have no iPhone and an older Android device without Gemini was not working for me.
So yes, I would also like to have a solution for this and I hope Sonos does find it soon!
Glad i discovered this thread - have literally wasted hours trying to get Google Assistant to work on my Sonos Beam and no matter what combination of instructions from Sonos Support I follow, the adding voice control will not work.
The only conceivable workaround left is to use Alexa, but I can’t add YouTube Music to Alexa, so I’m left not being able to use my main music service on my speakers.
Not sure if there’s anything left to try beyond moving ecosystems - either away from YouTube music, or away from Sonos.
The only thing I can think left is to buy a new Sonos speaker with bluetooth support (because of course the Beam and Arc don’t have that…..) and just manually connect to the speakers when i want to use YouTube music. But I’m pretty loathed to invest further into Sonos at this point….
I was now able to re-install it with an iPhone. It is working again..... Except I cannot grant permission for personal content (like travel time to work) which was working before I removed it...
I’ve been struggling with this too. I couldn’t add voice assistant with my android but was able to with my work iphone. Download google assistant and sonos app on iphone and it will work. Probably has something to do with the switch from Google Assistant to Gemini and the ongoing lawsuits between Sonos and Google.
I was now able to re-install it with an iPhone. It is working again..... Except I cannot grant permission for personal content (like travel time to work) which was working before I removed it...
Has anyone been able to figure out how to allow personal results through voice match..?
I was now able to re-install it with an iPhone. It is working again..... Except I cannot grant permission for personal content (like travel time to work) which was working before I removed it...
Has anyone been able to figure out how to allow personal results through voice match..?
I still was not able to doe that, so I am also curious if someone else does.
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