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dckope
Contributor I
September 2, 2025
Answered

Google Assistant completely fails to install on all Sonos speakers

  • September 2, 2025
  • 24 replies
  • 1106 views

After the recent Sonos system update all voice enabled devices have failed to install or load Google Assistant.  Sonos support is blaming Google due to Gemini and Google is blaming Sonos for a very poor app link integration. Shockingly Amazon Alexa and Sonos Voice work fine but for users who have all of their home automation on Google Assistant/Google Home they are screwed again. Please resolve this issue!

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    Best answer by Jamie A

    Hi ​@dckope, 

    I’m sorry to hear that you’re having trouble adding Google Assistant to your system.

    We’re currently aware of an issue where Google Assistant is unable to be added to systems when using Android controllers. We’re working towards a fix for this but have no ETA to share on when this will be resolved. The workaround we’d suggest would be to use an iOS device to add Google Assistant.

    Other users have also suggested using a device that doesn’t have Gemini but does have Google Assistant, however the success with this method isn’t guaranteed on Android devices.

    I’ve tagged this thread with the issue, so if I hear any further information, I’ll update you here, otherwise I’d suggest keeping your system up to date on the latest firmware. 

    I hope this information helps.

    24 replies

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    PatrikR
    Lyricist I
    November 25, 2025

    My failure was when i was trying to add Google Assistant to my speaker in the app 

    The error presented itself as an error page 404 failing to reach an address when I was trying to authenticate myself. 

    Opening that address in Firefox an reloading the page did the authorization and it went back to the Sonos app and Google assistant was added successfully. 

    I can try redo it in a few hours when I get home from work. 

    bnw
    Trending Lyricist I
    November 25, 2025

    Ah okay!
    I have added it with the iPhone of my neighbour.

    Did you also have some voice commands not working, because you have to authorize custom content?

    PatrikR
    Lyricist I
    November 25, 2025

    Ah okay!
    I have added it with the iPhone of my neighbour.

    Did you also have some voice commands not working, because you have to authorize custom content?

    I haven't used it that much yet. I just got it working before bedtime yesterday and basically only tried turning on and off  some lights. 

    Which commands doesn't work for you so I can try them?

    bnw
    Trending Lyricist I
    November 25, 2025

    One command I get the "custom content” message is wen asking how much time the journey to work will take. I think, the same message will appear if I ask the weather at :home", but I am not sure of that.

     

    And if I ask to play some music on Spotify, I get the answer that that is not possible on this device…. strange thing, it worked in the past, but I accidentaly removed the Google Assitant from the Sonos and after re-adding it, I have these problems….

    PatrikR
    Lyricist I
    November 25, 2025

    One command I get the "custom content” message is wen asking how much time the journey to work will take. I think, the same message will appear if I ask the weather at :home", but I am not sure of that.

     

    And if I ask to play some music on Spotify, I get the answer that that is not possible on this device…. strange thing, it worked in the past, but I accidentaly removed the Google Assitant from the Sonos and after re-adding it, I have these problems….

    You are correct. Asking it to play something on spotify it says it’s not available on this device.

    Asking it to tell me how long it will take to drive to work it says i need to allow for personal data on google assistant settings, but the beam is not found in my assistant settings so i can’t add it.

    bnw
    Trending Lyricist I
    November 25, 2025

    One command I get the "custom content” message is wen asking how much time the journey to work will take. I think, the same message will appear if I ask the weather at :home", but I am not sure of that.

     

    And if I ask to play some music on Spotify, I get the answer that that is not possible on this device…. strange thing, it worked in the past, but I accidentaly removed the Google Assitant from the Sonos and after re-adding it, I have these problems….

    You are correct. Asking it to play something on spotify it says it’s not available on this device.

    Asking it to tell me how long it will take to drive to work it says i need to allow for personal data on google assistant settings, but the beam is not found in my assistant settings so i can’t add it.

    So unfortunately it is not completely working for you either.... :-(

    Thanks for your reply 

    106rallye
    106rallye
    November 26, 2025

    Did you (re-)ad Spotify in Google Assistant?

    bnw
    Trending Lyricist I
    November 26, 2025

    Did you (re-)ad Spotify in Google Assistant?

    In Google assistant or in the Sonos app?

    106rallye
    106rallye
    November 26, 2025

    I’d try both.

    bnw
    Trending Lyricist I
    December 14, 2025

    I was able now to remove the Google Assistant from the Sonos app en re-add it again with my Android phone. I installed another webbrowser first and made this the default webbrowser. 

    But after setting the Google Assistant and connect also Sonos in the Google Home app, I am stil not able to play Spotify Music by voice command and still het the message that I have to grant permission for personal results.... 

    AI Gemini says in the Google Home app, the Sonos had to be added as an Assistant device, but it isn't.... 

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