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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26395 Topics
C
Cypop.djrContributor I
asked in Components and Architectural
sonos Connect

Use Connect link to turntable but will not update. Error message says "incompatible"

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C
1 year ago
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NTurkContributor I
asked in Home theater
Sonos Arc dies after 2 weeks

My 2 week old Sonos Arc died yesterday. Used it during the afternoon without issues and at night, when I connected the TV again, it not longer registered. Followed all the instructions ( rebooting the router, reconnecting the power cable, etc.. ) and nothing worked. The Sonos Arc is completely dead - touching the buttons doesn’t do anything. Sub + Sonos One SL are still powered on and register when I touch the buttons - no power issues at all. All my home theater devices are connected to power surge protected extension cords. The TV is connected to the same extension as the Arc - so is the sub. All are working just fine. My Sonos Arc was a refurbished model - maybe it was a dud? Tried to reach the support team with no success - Live chat says no representatives are available and phone number for Portugal is disconnected.How can I get help? I can’t seem to even find an e-mail contact. I’d like to active my warranty as soon as possible so I can get a replacement. Thank you. 

5
N
1 year ago
S
sberjanoContributor I
asked in Home theater
Sub (Gen 3) - way too quiet

Hello!Allow me to start mentioning that I am aware of similar threads in the community (this forum and reddit) but none of the proposed solutions worked for me. :(I have been using ARC for over a year without any issue. I recently added a Sub (gen3) and the result is somewhat disappointing: The sub is too quiet. Less than volume 10 I cannot tell the difference it makes, and even at +15 it is not impressive.My setup:LG OLED CXArc connected via HDMI 2 (earc enabled, bitstream, passthrough)I have multiple HDMI connected via Philips sync box (for the lights) - Apple TV 4k (2022) and a PS5.I have tried removing the sync box completely and plugging the ATV / PS5 directly to the TV with the same results.Sub (gen3)All the cables are certified hdmi 2.1The Sonos App tells me I am properly getting Atmos (ATV) or Dolby 5.1 (PS5). The sound is great, it is just the bass being underwhelmingI have tried placing the sub in different locations, true play on and off dozens of times, player with EQ bass

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Corry P
1 year ago
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PaulbyContributor I
asked in Controllers and Music services
When will the android sonos app be fixed?

Not fit for purpose the app rarely finds the speakers, lots of people having the same problem, look at the reviews on the Google play store. The old app worked fine.

11
UKMedia
1 year ago
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BryanMcMContributor I
posted in Speakers
Not giving up yet!

First of all, thanks for the help that I received on here the other day.  Really appreciated it.  Also, a big hats-off to SONOS help desk the other day who resolved my biggest issue.Now, here is a thought; I have my old Play 5 working through the S1 app, and the rest of my system going through the S2 app.  I have a turntable that I use RCA cables to go into my Connect (which is S2 compatible).  Now I used to use this to play through the house including my Play 5 on the original S1 app until I upgraded to S2 due to now having a Roam SL.  To now make my turntable play through the house, I have to Bluetooth it to the Roam and play through the house.  Not the end of the World at all, but it renders the 5 all but redundant.But I’d quite like to keep using my 5 as perhaps a line-in speaker for the turntable.  So I thought I’d buy a cable that was the RCA to 3.5mm type and put it through the output of the Connect and then into the back of the 5 as a line-in.  But this hasn’t worked.  Do you t

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B
1 year ago
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RaulyyaestaContributor II
asked in Home theater
Mando a distancia televisor LG

Buenos días, tengo un problema, tengo una televisión LG C2 DE 77” nueva del año 2022 y no consigo configurar el mando a distancia con mi barra de sonido ARC, hago todo lo que me dice la app pero me pone que no encuentra el televisor, y solo puedo subir o bajar el volumen a través de la app, por que no es posible si la televisión LG es nueva de este año, concretamente de hace 1 mes?Gracias Mod edit:Google Translate (Spanish):Good morning, I have a problem, I have a new LG C2 DE 77” television from the year 2022 and I cannot configure the remote control with my ARC sound bar, I do everything the app tells me but it tells me that it cannot find the television , and I can only increase or decrease the volume through the app, why is it not possible if the LG television is new this year, specifically 1 month ago?Thank you

1
Corry P
1 year ago
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Rich1234bAvid Contributor I
asked in Speakers
momentary sound dropping on BBC

Hihas anyone in the UK noticed the sound dropping out on BBC1 HD? Hear a lot on the football? Annoying as can’t tell if it’s the channel or sound bar. 

1
Corry P
1 year ago
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Noel84Contributor I
asked in Home theater
How to setup a wired Ray?

I have just purchased a Sonos Ray for my TV.  The TV is connected to the internet by an ethernet cable.  I don’t have a WiFi network as that has proved unreliable in my situation.  So, I want to use ethernet to connect the Ray.My Android phone is 6 years old running on Android v5.1, so it definately can’t run the Sonos App 2!      I’ll need a new phone.But before I buy the phone I’d like to know exactly how App 2 goes about setting up a wired Ray.  Everything I’ve found so far on the Web relates to WiFi setups.  Can someone please point me to a step by step explanation of a wired setup?  I could then make sure that I get the appropriate phone and ethernet setup at the TV end.Thanks in advance,Noel84

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N
1 year ago
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MCanzoneriContributor I
asked in Portable speakers
Setting Up Roam SL while travelling

Hi guys,I bought a Roam SL early into my trip here in NYC. I have one back in Australia and know that I need to do the initial setup through WiFi so that I can then use it as a bluetooth speaker for the rest of the journey. I have tried using the hotel WiFi to get it working, but no joy. Any suggestions would be greatly appreciated!

3
106rallye
1 year ago
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jelcowardContributor I
asked in Components and Architectural
Adding Boost to system that has to use S1 app

I have just purchased two Boosts to use with two existing Sonos systems, both of which have some S1 only products and so require the S1 app to be used.  I read on the website that the Boost can be used with the S1 app, but when I try to set up the Boost it says it is only compatible with the S2 app.  Can someone advise me please? Thanks for any help!

3
J
1 year ago
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robwatvianetdotcaContributor I
asked in Controllers and Music services
Sonos wont browse SiriusXM

Sonos unable to browse SiriusXM Canada on which I have an active subscription up to about 2 weeks ago Sonos would stream Sirius now NOT.  I have rebooted speakers and router.  I have signed out of SiriusXM and back in.  I have made sure SiriusXM account is active.   I have made sure I latest version of SiriusXM.  This IS a SONOS problem. 

3
Airgetlam
1 year ago
J
jmbyb5Contributor I
posted in Speakers
Connect Sonos to Nest Doorbell (Battery)

Recently purchased a Nest Doorbell (Battery)One pitfall is not hearing a doorbell ring when someone is at the front door and the push notifications have proved to be unreliable and late notices. Would love to connect one of my Sonos products to the doorbell to have the ring come through the speakers. Is this possible?

1
Airgetlam
1 year ago
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Josc21Contributor I
asked in Home theater
pcm multichannel 5.1 dolby instead of dolby atmos

I just bought the arc kit with sub gen 3 one sl x2 and the arc sound bar.Im actually watching Guardian of galaxy 2 on disney+ that is in dolby atmos.The thing is that on my sonos app its saying Pcm multichannel dolby 5.1.I have a Qled samsung Q60 70 inchs 2021.Its compatible dolby atmos and earc.So y is it in pcm multichannel 5.1 dolby???

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J
1 year ago
4
42HighLLCContributor I
asked in Speakers
Sub connections

I have 4 One SL's for music only and just got the Sub. Does the Sub only connect to one of the One SL's or can it be connected to all of them at the same time?When the Sub is connected to one of the SL’s, does it change the crossover of the speaker its connected to but not the other speakers playing or does it know to change the crossover for all that is connected?

1
Mr. T
1 year ago
M
Monte03Contributor I
asked in Home theater
Problem integrating sub mini in existing home theater setting

Hello,I got yesterday my new sub mini and wanted to integrate it in my existing home theater setting consisting in a Playbase and 2 One SL.After setting up the sub mini to my WiFi, it downloaded an new firmware but when i tried to integrate it via the Sonos app in my exisiting setting i got an error message, when i retried it, the picture showed now 2 sub minis in my system but i still got the same error message. When i play music, the sub is not working.What can I do?Thanks for your feedbackBest regards,Marc

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M
1 year ago
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SRH_82Avid Contributor I
asked in Home theater
Sonos Beam - Ethernet Connection Failing

Current setup: Sonos Beam connected via ethernet.  All other devices connected over SonosNet.Recently got a new router.  The modem stayed the same so I wouldn’t expect any issues.  Everything was working fine until this morning when my Sonos app couldn’t find any devices.  The ‘System’ button is dithered and it states ‘Unable to find your Sonos system’.Troubleshooting steps so far:Confirmed Beam connected over ethernet is showing as an online and connected device on through my modem. Unplugged all devices except for Beam. Tried the walkthrough steps on Sonos app to reconfigured the plugged in Beam and it states it can’t find the product.Any help would be appreciated.

3
S
1 year ago
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DP80211Contributor I
asked in Components and Architectural
SonosNet options: what device to use leave WiFi on?

I’ve been trying to find the WiFi specs of Sonos products to little success. Basically my question is this: Say I have a system with a Sonos Arc, Amp, and Port. I have the option to hardwire ONE of these devices to provide SonosNet to the other two. Which would provide the most reliable connection? (disregarding physical proximity). Which has the better antennas? Thanks!

5
melvimbe
1 year ago
K
KJGroove
asked in Speakers
sonos play 5 line in problem

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

1
jgatie
1 year ago
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dlee7750Contributor I
asked in Speakers
Sonos Play1 "Not Registered" cannot play music after set up

I have two Play1 speakers, speaker A I set up using S2 app but I could not get to work.  The other, I used the S1 app and is now working fine with the S2 app.  Speaker A is connected but says it’s not registered and thus cannot playback.  Tried hardwire, factory reset, but cannot get it to work.  Has anyone else had this issue before?  What did you do to fix it? Diagnostic number 415954629

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Jamie A
1 year ago
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RandyOContributor I
asked in Home theater
Will HDMI ARC and optical audio out work at the same time?

I have my optical out hooked into my receiver with surround sound.I have my Sonos Beam Hooked into my HDMI ARC. But for some reason I am not getting any output on the Beam.When I go to my Samsung TV under connected devises I can see the Beam as Connected.So my question is will the TV send the audio signal to both the receiver and the Beam or just one or the other. If it will send the audio signal to both, what am I doing wrong. 

4
Jamie A
1 year ago
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PhilUKContributor I
asked in Controllers and Music services
Can't connect over 2.4 Wifi with WPA and Ch11 selected

I’m pulling what hair I have left out over this. To be honest it’s also bloody annoying that of all the wifi enabled gadgets connected to my network Sonos always, always gives me grief! I hope the software team is listening in on this, as you can consider your programming skills get a grade of E-, must try hard, see me after lesson!Rant over...So, I’ve changed broadband provider and am trying to connect to my Play 5 Gen 2. I’ve separated my wifi into 2.4 and 5.8 and connected my app/android phone to the 2.4. I’ve made sure I’m in wireless mode 802.11b/g/n, chan 11 with WPA-WPA2-Personal set and yet my Sonos app still can’t see my 5. I’ve tried going through the Sonos network and again all I get asked is to name the network and enter a password to a Sonos network I have no idea what that password is!!  Or I simply get no wifi networks available, spinny wheel.I’m this close to chucking the bloody thing out the window unless someone can save me in this circle of Sonos Dantean despair!

6
Jamie A
1 year ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services
Apple Music - all tracks

Hello Everyone,I wanted to know if you have the same problem, in the Sonos app (S2), I have installed the Apple Music service, when I want to play all tracks, the Sonos app gives the error number 1002.Please let me know.Thank you forward for your feedback.

1
Corry P
1 year ago
T
tpoole89Contributor I
asked in Components and Architectural
Connect to Sonos Port Remotely (Not on WiFi Network)

Hello,I recently installed a Sonos Port to an Amp to control my speakers out by my pool. I can play music via SiriusXM on my ipad so long as I am connected to my wifi network. There is the issue. I was thinking that playing music and accessing the system via the sonos app would work remotely being the port is linked to my wifi network. Is that not how it works? Do you have to be on the wifi network to be able to start playing music? I wanted to be able to turn the speakers on for someone even if I wasn’t home.  Thanks!

2
106rallye
1 year ago
K
KeithLPTrending Lyricist I
asked in Home theater
Problem with grouping to Arc

We have an open-plan living/dining/kitchen space.  On one side I have an Arc, with two PLAY:1 speakers as surrounds. I have a Samsung TV with eArc, all that works perfectly.For some time I have had a Sonos speaker in the kitchen area so that when cooking, I can group it to the Arc and hear the TV sound without having to turn the living room speakers way up. It’s been working fine for months… but not now.I am getting dropouts so badly that I cannot bear to use the kitchen speaker. I simply cannot figure out what has changed. My WiFi coverage is good (I have Unifi boosters around the flat). The kitchen speaker (a Sonos One) works perfectly when solo or grouped playing other sources.I have played around with the Group Audio delay, it doesn’t help, and as the speaker is effectively in the same room as the Arc+Surrounds it’s’ not very desirable introducing a delay. I’ve tried using a Sonos Roam instead of the One. Same behaviour.Any suggestions on how to troubleshoot or fix this would be mu

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K
1 year ago
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WmcinnesContributor I
asked in Home theater
Sub "connects" but not showing in app

Hello,I have 2 play 1s, a play 3, a move, and an arc connected to my system currently and can't for the life of me get my Gen 3 Sub added. Router is an Asus Zenwifi It "connects" and then sits at the connecting to wifi screen for a while then says it's added to the system but may not show up and to cycle the power if it isn't showing to complete the setup.Well I've done that and it's nowhere to be found. I have tried factory resets and repeating the process to no avail. Rebooting the router doesn't seem to do anything either.. "Find missing products" says it seems that all devices are available...I have also tried connecting an ethernet cable between the sub and router and completing setup this way but the sub doesn't even get discovered when I do this??Getting a little frustrated and looking for any ideas you have. 

2
W
1 year ago
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