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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
J
JuancContributor I
asked in Controllers and Music services
Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

2943
controlav
1 year ago
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WendyHarrisContributor I
asked in Speakers
Sonos speakers not syncing with each other

We have one move, two paired Sonos One speakers, and two One speakers not paired (different rooms).  they do not seem to be all synchronized, and I am looking for the easiest fix. it seems like some of the speakers are just one beat ahead, or behind the other ones. This is a fairly new thing that’s going on.we play music through Spotify, Apple Music, and tune in radio generally.  

4023
W
1 year ago
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Oscar GContributor I
asked in Home theater
Tengo una Sonos Beam Gen2,y 2 Sonos One SL en la sala de mi casa.

Tengo una Sonos Beam Gen2,y 2 Sonos One SL en la sala de mi casa. La distancia entre la Barra de Sonido y los parlantes Sonos One SL es aprox 4,5 m. Cuales son los settings que se deben colocar en la App de Sonos, en el Grave, Agudo, altura de sonido, para tener la mejor experiencia de sonido?

941
Jamie A
1 year ago
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cesarmocaContributor I
posted in Speakers
altavoces traseros sonos one sl

Buenas noches, quisiera saber si los altavoces traseros es indispensable ponerlos detras (del sofa por ejemplo)y mas o menos centrados o si la aplicacion trueplay permite colocar por ejemplo alguno de los 2 altavoces en un lateral o no exactamente detras. Hoy he adquirido un equipo completo sonos con la beam 2, sub mini y los 2 altavoces one sl… estoy con muchísima ilusion y a la vez preocupado de poder instalarlo lo mejor posible ya que mi salon es un “salon-cocina” y me gustaria que se ampliara el sonido lo maximo posible tambien a la cocina por el tema de escuchar la musica... .el espacio total (salon-cocina) es de 35m2 aprox. Otra cuestion importante seria saber si se pueden colocar a una altura de mas de 2 metros o deben estar a la altura de la cabeza. Muchas gracias de antemano por vuestras posibles respuestas. un saludo

2607
C
1 year ago
D
DarkmoonContributor I
asked in Controllers and Music services
Add user member to system

How do you add an additional user to an existing Sonos system so they can play their own music library on the system? Sonos System 1 -  I’ve googled and the instructions aren’t correlating with tabs

29533
C
1 year ago
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RalphxyzContributor I
asked in Controllers and Music services
How to adjust Bass

I have a ARC and a BEAM both need tweaking.How do I adjust treble and bass?

3952
R
1 year ago
K
KieronneillContributor I
asked in Home theater
tv surround system

Hi I have a arc a sub and 4 Sonos ones. I have the arc under the tv, 2 x ones on the wall either side of the tv and 2x Sonos one’s behind me on the wall. Now I have had to set them up as a group to make all work with the tv but if I turn up and down volume with the tv remote it only controls the arc so I have to use the app to turn up and down tv. Is there a better setup so I can control all from remote .

712
jgatie
1 year ago
B
Brad60Contributor I
posted in Speakers
sound

Hello I’ve just set up my arc Sonos and sound only goes to 100 but it doesn’t seem as loud as it was in Costco.  How can I get the sound higher ?  

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B
1 year ago
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PeterHommieContributor I
asked in Home theater
Atmos Puzzle with Apple TV and Sonos Beam gen 2

I have a Sony KD-55AG8 TV connected with my Sonos Beam Gen 2 via the HDMI Arc port. Futher more a have Apple TV 4K (gen 3) connected to my TV via HDMI. The Apple TV sees the Sony TV only as an Dolby Digital 5.1 output device. For example Netflix movies played via the Apple TV only result in Dolby Digital 5.1 sounds being played on the Sonos Beam. If a play the same move on Netflix installed on the TV it self, Dolby Atmos is detected and played as such on the Sonos Beam. What to do to get the apps (Netflix, Disney+, Amazone Prime, Apple TV+) on the Apple TV 4 to make use of the Atmos possibility of the Sonos Beam ?Place a AV Dolby Atmos Receiver in the middle (Apple TV → AV Receiver (HDMI In), AV Receiver (HDMI 4K Out) → TV, AV-Receiver (HDMI Arc) → Sonos Beam  ?  Buy New TV with HDMI eArc  Accept what it is.. Or… ? Would love to read your suggestions

30735
P
1 year ago
S
SailboatContributor II
posted in Controllers and Music services
S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

82321
M
1 year ago
A
ArtichokieContributor I
asked in Speakers
One SL keeps turning off

Hello. I recently purchased two One SL speakers. They worked great for about a month or so and now one of them works great but if I try to use them both…… it shuts the music on them both off. if I try to use the one in my kitchen solo, works just fine  if I try to use the one in my office, it shuts the music off. so that one seems to be the issue. I can’t figure out what to trouble shoot at this point   

571
G
1 year ago
J
JoolsContributor I
asked in Speakers
Play 1

My play 1s are not connecting I have restarted my router and switched them on and off

482
J
1 year ago
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Didier 68Contributor I
posted in Home theater
Décallage son Beam Gen 2 et Five

Bonjour , je viens de recevoir ma Sonos Beam Gen 2 ,Je pensais pouvoir faire un 5 canaux avec mes 2 Sonos Five ( Paire avant gauche et droite) afin de renforcer les basses et d’utiliser mes 2 Sonos Play 1 pour l’arrière et La beam en central pour la voix claire.Mais gros problème j’ai un décalage entre la Beam et les Five en wifi.Les brancher en RJ45 resoudrais mon problème ?J’ai chercher a jouer avec les ms ,mais pas moyen ...😓 Merci

1413
Ken_Griffiths
1 year ago
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Crying for soundContributor I
asked in Speakers
Sustem never works.

I am rebooting my router 2 x a week minimum to find the speakers.   Never needs an update, just a pos.  Anyone know how to make this more reliable?

795
Airgetlam
1 year ago
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user.at.largeContributor I
posted in Home theater
ZVOX SB500 volume leveling

We switched from aZVOX SB500to Sonos Beam.We forgot what a great job ZVOX did controlling the volume of commercials.Sonos Beam does not, or I do not know how to turn on volume leveling.The wife wants me to dump the Sonos and put back the ZVOX.Please help. Thanks, Vic 

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buzz
1 year ago
M
Mr DramaContributor I
posted in Portable speakers
move losing charge

I enquired with sonos chat last Sunday about my new move losing charge very quickly. I wasn't 100% sure that I had switched it off rather than standby. So have turned it off for a week and confirmed that it has lost exactly 30% of its charge. Then standing by and woken up only to check charge twice in the last 7hrs today it has now dropped another 19%.-So last Sunday it was turned off with 100%.-7 days later it was 70% when turned on for the first time.-It has then dropped to 51% in standby for 7hrs with the microphone off (turned off last Sunday as a suggestion in the chat) -the wifi modem is about 7m away from this speaker Surely this is not right!!??(As usual there is no one to chat with when you want)

4314
Ken_Griffiths
1 year ago
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Bobby2socksContributor I
posted in Home theater
connection

Hi there first time I have used this site, I have a projector which works perfectly with hd fury connected to ark when I want connect back to tv I have to swap hdmi cable from hd fury to earkcable from tv is there a compatible splitter that will work instead of having to swap cables,thanks .

303
buzz
1 year ago
O
Orodriguez831Contributor I
asked in Home theater
Sonos Sub mini

Hello, Does anyone know of an update to add 2 sub minis and pair them to the sonos amps for home theater? 

1014
O
1 year ago
W
Wingnut52Contributor I
posted in Portable speakers
roam shows in the app as not connected

I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I have tried to connect it to the app however, after repeated attempts, shutting it down starting it up. Turning off the router dancing on my head for six minutes. It continues to not connect to the Sonos app. Ironically, now the device doesn’t appear to turn off even when I hold the off button down for 10 to 20 minutes. 

864
Ken_Griffiths
1 year ago
G
genericUsernameContributor I
asked in Speakers
Suddenly wifi problem with one of my Sonos One SL speakers

Hello, after a few happy weeks without any problems, one of my Sonos One SL speakers was not visible in the sonos app any more and I couldn’t use it. When i bought it, I set it up with wifi, without any problems. The speaker is however working with a lan cable . It is my second Sonos One SL. The first one is 2 rooms away and connected via lan cable. I tried a lot of things, but nothing seems to work:deactivating my 5Ghz wifi and factory reset - re-add I tried to add the speaker new to my system around a dozen times, with any help regarding reboot, factory reset that the sonos app was offering me I run the new “not connected, do you want to solve the problem now” dialog in the sonos app around half a dozen timesI have really no idea what I can do anymore. Running lan cables is unfortunately not an option. Any help is a lot appreciated.

1051
G
1 year ago
G
Gg1961Contributor I
asked in Home theater
sonos arc sound drop out

HiI have dropouts with my Sonos Arc when watching . The dropouts happen several times on a evening, about 8 second evert time.  The tv is philips 70 " about year old. The arc is 6 month old and the problem has been there since I bought it. The arc is wired.  I have tryed every possible soundadjustment without Any changes.  What can I do ? 

1062
G
1 year ago
A
adamppContributor I
asked in Home theater
Beam Tivo Bolt Remote issues

I have a Sonos Beam (first version) that lives with a Tivo Bolt and a Sony Android TV. They worked together successfully for awhile but recently the Tivo remote will no longer control the TV volume or on/off functions. I have re-paired the remote with the TV and all Tivo functions work including channel up/down, but volume and on/off now have to be accessed through the TV’s remote.  The Beam is connected to the TV through an HDMI eArc port. 

595
buzz
1 year ago
T
TimNantaisContributor I
posted in Controllers and Music services
Remote

My TV has an IR (Toshiba) but I use my remote from Bell Fibe, I’ve tried to sync both, they control the volume when I look at the Sonos app buy also trun the volume on my tv speakers. Help, maybe my TV is not compatiable? It’s not a smart TV.

486
buzz
1 year ago
C
CaptainGeekContributor I
asked in Speakers
Unable To Re-Add Device In My System

I had a Sonos One on my account but it was at my office on a different network. Just moved it back home and I’m trying to add it back into the system here for my wife’s use but it can’t be added to my system. Fails every time I try.My suspicion is that since the device with this serial number is already in my account it can’t be added as a new device, but I can’t figure out how to get rid of it. I can see the old incarnation on my account when I log into the website but I don’t see it when I go into my system on the S2 app installed on my phone.Ideas?

44613
R
1 year ago
U
User961446Contributor I
posted in Speakers
Frequent connection problems to speaker recently

Hello,When I play from the sonos app on either iOS or OSX I frequently experience “Unable to play…” problems AND syncing issue between multiple speakers that are physically located in either the same room or different room. It appears to be less problematic if I play streams directly from the Tidal app on iOS and connect to speaker in that manner. This has become progressively more of an issue over the last 3-6 months. All the apps are up to date as are the speaker firmware.Any ideas?Thank you in advance.Sam

573
Ken_Griffiths
1 year ago
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