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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27430 Topics
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BH1983Contributor I
asked in Components and Architectural
Trouble adding Boost to existing system

Hi all,I’ve just bought a Boost 2nd hand. It arrived today and when I connected it up to my router the light went solid white, but the app couldn’t find it. I tried re-booting it then it occurred to me that the previous owner may not have de-registered it from their system so I factory re-set it. I’m now getting a blinking green light but the app still won't find it.I saw in another topic one of the agents suggested temporarily connecting one of the speakers to the router, then starting the “add product” process again for the Boost but this hasn't worked either.Can anyone help me get it connected please?

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Jamie A
1 year ago
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SpruceG00seContributor I
asked in Speakers
No Sound from One SLs in 5.1

Hi,I recently bought a Beam Gen 2 and Sub Mini. Then added 2 x Sonos One SLs as surrounds a couple weeks later. I mainly use this setup to game on a PS5 and for this everything works fine and it's been brilliant. However, for movies and TV (that support 5.1 audio) there is no sound coming from the One SLs, only a quiet static noise. I've tried content from Freeview, Netflix, Prime, Disney+ and nothing makes use of the One SLs.I've checked that the Sonos app shows it's in 5.1 mode when watching content and I've attached photos from the app with my system's info. I am using an LG C9 OLED TV, which is set to HDMI ARC with eArc on (and bitstream format for HDMI in when using the PS5).Weirdly, if I try the same streaming services through the PS5 I also get the same problem but as mentioned, games make full use of the One SLs.I understand the Beam Gen 2 can support 5 channels of audio by itself and my suspicion is this is getting prioritised over the using One SLs.Any ideas? 

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1 year ago
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Flyingtame69Contributor I
asked in Home theater
no suround sound on sony kd55 - 55xe8396 from beam 2, mini sub and 2 one sl ( only getting stereo pcm) Help

Can only get stereo pcm from config as above, help please

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G
1 year ago
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IDibContributor I
posted in Home theater
RF TV Remote control of Playbar Volume

It’s been a while since people asked a similar question, but perhaps advice has evolved. Is there a workaround to make a single RF TV remote control Playbar volume (IR). I realise they won’t communicate natively,but is there a good workaround. TV is Loewe Bild i.55 and gorgeous remote uses RF

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controlav
1 year ago
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NS ParrotheadContributor I
posted in Controllers and Music services
Losing connection to Spotify

In order to listen to Spotify, I have to delete and reload the Sonos app, and reboot my router every time.  After six months of this, I’m almost ready to move on to a different system.  Has anyone found an effective solution? 

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Mr. T
1 year ago
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nbelaniContributor I
asked in Controllers and Music services
S1 app not permitting Play 5 to be added

I have one speaker (Play 5, gen 1) compatible with S1 app only.  All other speakers are compatible with S2. I have reset by Play 5 but am unable to use S1 to add as new speaker.  Upon launching S1 app, i’m prompted to ‘Use Sonos S2 app.’   Please advise.  

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M
1 year ago
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Stuart DammeryAvid Contributor I
asked in Speakers
Constant Network Dropouts

Quick question To start, I am not overly technical. I’ve never had problems with the Sonos products or app or speakers in 10 years! BUT Since upgrading to the Australian NBN high speed internet I am experiencing constant drop outs / lag  in sound and control on a iPhone 13, along with the speakers all the time. Reinstalling the app works 90% of the time, but I have to do it a couple of times a week. • I have 260 mbps average wifi speed• I like to play 8 grouped speakers at once (usually)• Have tried wired and WiFi networks, same problem either way ( and changing channels) What am I missing? 

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UKMedia
1 year ago
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NathanK83Contributor I
posted in Speakers
Play 5 Gen 1 - Cat 5 Cable Linking - Not To Router

Right or Wrong?  Does connecting Gen1 Play 5's together via Cat 5 actually improve the transfer of data? Note, not connected to the router, just in a bank together.  I'm guessing that if they are connected via Cat 5 then one of the 4 acts as the receiver that talks to Sonos Bridge on WiFi?  Configuration below... Room (1)  Router > Cat 5 > Sonos Bridge Gen 1  Room (2)  Sonos Play 5 Gen 1 x 4, all connected to each other via Cat 5 Cable

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1 year ago
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Anonymous
posted in Speakers
sonos arc deconnecte les autres appareils

Bonjour je viens d’acheter un Sonos Arc pour l’ajouter a mon Installation qui se compose d’un port dans le salon, de 2 ones dans la cuisine et 2 move dans la chambre. lorsque j’ai ajouté l’arc au système, cela a effacé les autres produits de l’application. J’ai tenté de rebooter le routeur, ça n’a pa marché, j’ai tenté de réinstaller les enceintes ça n’a pas marché non plus. L’app me dit que l’autour a été fait mais que les enceintes peuvent ne pas être visibles et s’il faut débrancher et rebrancher, mais rien n’y fait. j’ai tout débranché, rebooter le routeur et réinstallé, tout fonctionne jusqu’à ce que je rebranche l’ARC qui enlève tout. avez vous des idées ? merci julien

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Airgetlam
1 year ago
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whydavewhyContributor I
posted in Home theater
Inconsistency in Sonos Home Theater Sets

In the Sonos “Home Theater” section of the website, Sonos sells different combinations of products, sold as “sets” for home theater setups. The “Arc” and the “Beam” soundbars have built-in voice control, so when using other Sonos speakers with voice control as rear speakers with these soundbars, the voice control is disabled on the rear speakers. For this reason, it makes no sense for Sonos to bundle the Sonos One (with voice control) with a soundbar that already has voice control, but that is what they have done… The “Immersive Set with Arc” = Arc + Sub + two Sonos One speakers (whose voice control will be disabled, making them the same as two Sonos One SL speakers) The “Immersive Set with Beam” = Beam + Sub + two Sonos One speakers (whose voice control will be disabled, making them the same as two Sonos One SL speakers) The “Premium Home Theater Completion Set with One” = Sub + two Sonos One speakers (whose voice control will be disabled when using to complete an Arc of Beam home t

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1 year ago
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jelcowardContributor I
asked in Advanced setups
Sonos over large area

We use Sonos to deliver music in a course that we teach.  The course involves us visiting small hospitals and I have to get Sonos working, sometimes, over larger distances - and I am looking for advice around this rather than continuing with the repeated pain of my trial and error!We set up a mesh wifi network - the router is plugged into a working ethernet socket and this gives us internet access for some other purposes that we have.I usually plug a Play1 or a Boost into the router and then the other 6 Sonos speakers are placed in rooms - that can be far apart.I do not plug the Play1 or Boost into the hospital ethernet directly because I think they tend to block it (hospitals don’t usually want folks playing music day in , day out via their networks)The problem i have is that the distant speakers are sometimes too far - I can usually ‘see’ them in the app but playing music fails because of network speed.So….options?  I have tried using a couple of other Boosts in the hope that they ac

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1 year ago
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Alejandro ArboContributor I
posted in Components and Architectural
MQA Full DAC

Good afernoon.What happens if I install an external Full MQA DAC between the Sonos Port and the receiver, would the DAC perform the last stage of decompression or would I still be limited to the maximum Sonos sampling frequency which is 48 kHz? 

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buzz
1 year ago
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ProUSAConstitutionTrending Lyricist I
posted in Home theater
Sonos Arc value or lack of

I just hooked up and finally got the Arc working. in my opinion, unless I am missing something the Arc is in NO way worth $900!My Arc only displays 5.1 in the S2 app NOT ATMOS!One of the multiple seemingly all foreign( I mention foreign due to our language differences and therefore difficulties of communication) Sonos employees I tried to get the Arc working with , said ATMOS is just marketing and no different or better than Dolby Digital 5.1. I am seriously thinking of returning the Arc and buying some self powered Yamaha HS8 studio speakers for $800. In my opinion the the dynamics, sound quality, and overall enjoyment will be far superior with 2 quality self driven studio monitors. For less $.Prove me wrong?What do you think is a better way to go for the $900 usd. I’m just trying to be honest and factual. All productive comments are welcome!No BS or propanda please. Thank you and best wishes to all. 

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1 year ago
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PixelGeek52Contributor I
asked in Speakers
Sonos One (Gen2) cutting out for a few seconds every hour or so.

TL;DR: My Sonos One (Gen 2) speakers keep cutting out for 5-10 seconds every hour or so since I’ve moved my router. My Play:5, which I’m using for Line-in does not cut out, and keeps functioning all the time. Check Photos.    My system is a Play:5 (gen 1) and two Sonos One (Gen 2). I’m using the line-in on the Play:5 to use the One’s as PC/TV speakers. They sound great and used to work perfectly, but I’ve moved my router and now there are issues.   This is what I used to have. Blue lines are Wi-Fi/Sonosnet, Red lines are wired through TP-Link Powerline Adapters:      My internet situation changed so I had to move my router to a different corner of the living room/kitchen.      I tried this set-up first, but when I started experiencing the audio issues, I plugged the Play:5 in to the router through TP-Link Powerline adapters:    Currently, I’m using Sonosnet like this. I still get the cut outs. I’ve tried rebooting everything in the right order to fix IP conflicts, I’ve enabled compress

2024
P
1 year ago
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GKerrContributor I
asked in Speakers
Sound Drop Outs

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

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1 year ago
DustyMC
DustyMCContributor II
posted in Home theater
surround sound

Can I use a pair of Fives as surrounds with my Arc? Does anyone have that setup? Will it be better than using 2 Ones? thanks

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buzz
1 year ago
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michalfiraContributor I
posted in Controllers and Music services
YouTube Music and YouTube streamig

Since last year I’m having issues streaming YouTube Music and YouTube (audio only) to my Sonos devices. I was able to stream YouTube to my Ones as well as to Sound bar paired with older Sonos 1s. Now when I try to stream something from YouTube (using my phone) content is being stopped and there is this “sad” face screen in YouTube.The same is when I try to stream anything from YouTube Music using Sonos App.I read some funny answers on this forum (like try to remove and re-add YouTube Music - yeah tried that, and it didn’t work) but no real answer why YouTube-related apps don’t play well on Sonos.All I have is “Unable to play “song title here” - unable to connect to YouTube Music.Oh.. and the Error logs, here you go: Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnabl

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UKMedia
1 year ago
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garygiles63Contributor I
asked in Speakers
Connecting Mac to Beam Gen 2 via HDMI

HIIs it possible to connect my Mac to Beam Gen 2 via HDMI, if so what settings do I need. RegardsGary

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G
1 year ago
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sjbennettContributor I
posted in Speakers
Update Problems

I am having problems with an update on my "Living Room" which is a Sonos Beam plus 2x Play1 as surround sound speakers. But the update does not go through. Any ideas?

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1 year ago
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greygoose19Trending Lyricist I
posted in Controllers and Music services
Sonos Net with 5g only

i'm trying to figure out is sonosnet is right for me….i do not want to use the 2.4gz band. i have a new wifi 6 router and no other devices in the home that utilize that bandwith. What happens when i disable the 2.4gz bandwidth in my router, attatch one sonos speaker to the router with an ethernet cable? will the sonos system still craate its own mesh 2.4gz system independently of how the router settings are set. I'm hoping that would be the case….that way, i would have a sonosnet 2.4gz system running invisibly in the background where non of my devices would attempt to connect to it. i could utilize my 5gz with all the rest of the my devices and not have to worry about any interference.  if the sonos system is running on its own private band, how will i control the system when my primary device (cellphone) will be connect to the 5gz network and the sonos will be connected to its own mesh? appreciate any insight on the matter.. gg

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J
1 year ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services
pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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J
1 year ago
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stephanerobicContributor II
asked in Components and Architectural
sonos port vs sonos amp

bonjour, quelle est la différence entre Sonos Port et Sonos Amp ?

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1 year ago
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MikeyTagsContributor I
posted in Controllers and Music services
Apple Music Favorite Artists vs. Library Artists

Using Sonos S2 app with Apple Music service, signed into my Apple account.Navigation: Sonos app > Music icon (Browse) > Apple Music > ArtistsStarting Saturday morning, all of my Apple Music favorite artists started showing in the Artists section of the Sonos app, as opposed to only the artists whose albums I’ve added to my Apple Music Library. I now have a long list of artists with no songs/albums to play. This is making it difficult to find specific albums i added to my library, sorted by artist name.If I go to Albums instead, only the library albums are displayed (as expected), but they’re displayed in alphabetical order of album title, not by artist > album.Anyone else having this issue? Any recommendations to fix or work around it?  

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M
1 year ago
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JuancContributor I
asked in Controllers and Music services
Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

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controlav
1 year ago
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WendyHarrisContributor I
asked in Speakers
Sonos speakers not syncing with each other

We have one move, two paired Sonos One speakers, and two One speakers not paired (different rooms).  they do not seem to be all synchronized, and I am looking for the easiest fix. it seems like some of the speakers are just one beat ahead, or behind the other ones. This is a fairly new thing that’s going on.we play music through Spotify, Apple Music, and tune in radio generally.  

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1 year ago
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