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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
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McBainContributor I
asked in Speakers
pairing dissimilar speakers to achieve stereo?

Hello: circumstances allowed me to acquire a new Sonos 5 , to enjoy with a single One SL. I have one listening room. Can I stand the 5 vertically ( like one would if using two 5s to create stereo) and connect it to the SL to play stereo? Or am I asking  the system to do something it wasn’t designed to do? Is it preferable to have the single 5 in stereo configuration and just add the SL and use Trueplay to optimize the sound? Thanks for any advice!

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M
1 year ago
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MarcoOfThePoloContributor I
asked in Home theater
Tv mutes sonos beam since adding a Nintendo switch

Hi.  Hoping someone has come across the same problem and fixed it. Current set up is a sonos beam and two ones as rears. TV is an LG OLED 65 C1 and it’s all connected through eArc. Have an Xbox series X connected and recently added a Nintendo Switch to the set up which has caused some issues. At first thought it was an issue with the switch to the tv to the sinks but have noticed the issues is now coming up on the Xbox as well. Basically no sound and any attempt at turning it up comes up a symbol on the screen like it’s been muted. If I turn the tv off, restart the sonos and the stars align then it will start working for both consoles but it’s not full proof.  Anyone got any ideas how to fix?  Moderator Edit: Added “Nintendo” for clarity

734
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1 year ago
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MajorHurtinContributor I
asked in Speakers
Sonos speaker/Echo speaker to make a group?

Any progress on having a sonos speaker combine with an Echo speaker to make a group?

272
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1 year ago
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msmelyssaContributor I
asked in Speakers
Play:1 system cutting out

I have three Play:1 speakers and one Move on my system that has worked fine until recently. Now it just takes forever to start, plays for 2 seconds then cuts out, will come back for a few seconds and then cut out again. The only time is works is when I play the KUVO jazz TuneIN station. So random. 

964
Airgetlam
1 year ago
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ScoggyContributor I
asked in Speakers
how do i make my 2 x play 3 and sub louder ?

I have 2 x play 3 and a sub in my dining room is there a way of making it louder ? 

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1 year ago
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jrobl2023Contributor I
asked in Controllers and Music services
Sonos and spotify

Hi all,Quick question: Sonos and spotify app are installed on an Ipad with internet. is the sound volume control (up /down) done via the internet of via de iPad ? what can cause a delay when turning the sound volume up or down?

1022
J
1 year ago
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KvakkersContributor I
asked in Controllers and Music services
Sonos radio NRK P1 - Not playing

I can paly several other radio stations from NRK / Norwegain broadcaster, but not my favorite.I tries on Sonons radio, radioplayer and NRK radio - non is working for NRK P1 / NRK P1 Stor-Oslo.  

3126
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1 year ago
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BhamContributor I
asked in Home theater
Arc SL

Over the last year the Arc sometimes loses sound.  If I unplug the HDMI, sounds comes on the tv.  I have to unplug and reset the Arc to get it to working again.  Now this is happening atleast twice a week.  Anyone having this issue and a resolution?

918
B
1 year ago
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RomainAsuisseContributor I
asked in Portable speakers
why did the sonos make loud noise

Yesterday around 21:40, the Sonos Roam bugged started making a very intense loud and weird repetitive sound and was impossible to turn off by the application.Is there anyway to check the system as the device is bran new. thanks.

9311
Jamie A
1 year ago
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Andrew jlcEnthusiast I
posted in Speakers
Network speed

HI,I have a mixed wired and wireless system across four rooms.  I note that the Access Point reports that the Play 5 that is directly wired to it is pulling the network speed down to 1Mbps as opposed to the rest of the wired system (Play 5s and a Beam speakers via switches) is reporting 1Gbps capable. Are Sonos network devices really that slow?  Andrew

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A
1 year ago
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whopahContributor I
asked in Advanced setups
Moved House - Cannot Reconnect - BT Smart Hub & Google Mesh

I have just moved house having had my sonos system work well before.  Previously I had Virgin Media as my ISP and was using a Google Mesh to share the wifi around the house.I’ve moved and taken the mesh with me and now use BT as my ISP.  The Google Mesh uses exactly the same network name and password, but I cannot get my Sonos to connect.If I connect one directly to either the BT router or the Google Mesh router via Ethernet cable, I can see that and use it on my account, but none of the other speakers connect at all.One suggestion I’ve seen is that having both mesh and smart hub as DHCP causes an issue, but I can’t make the hub a modem only device.  I need to use the google mesh through the house as the signal won’t reach otherwise.BT have changed the wifi signal from their router to 2.4GHz which has helped, but it is not having any effect.Any ideas and suggestions would be great!!  It’s all getting rather frustrating. (edited to correct spelling)

3696
Corry P
1 year ago
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NataliecoatesContributor I
asked in Home theater
home theatre set up with samsung tv

We have our tv Woking with our ray sound bar but no sound via our speakers and sub.

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Ken_Griffiths
1 year ago
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steve maloneContributor II
asked in Portable speakers
Playback stopped as WiFi is unstablen

Recently I am running into an issue with a sonos roam. Playback is stopping as the wifi is unstable. I have changed nothing in my system and the roam worked perfectly before. All speakers except the roam and move are on sonosnet. I have moved a mesh speaker to beside the roam but that didn't help. The other roam and move both work perfectly. Diagnostics report is 1701542254

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Corry P
1 year ago
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JalbertContributor I
asked in Home theater
set up placement question

I own a Beam, 2 x One’s and a mini-sub. Does anyone have a suggestion regarding using whether to position the One’s on either side of the Beam located in front immediately below the TV vs locating the One’s in back next to the couch as surrounds and using the Beam for all of the front sound projection?thanks n advance! 

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1 year ago
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new routeurContributor I
asked in Controllers and Music services
France - switch from freebox to orangebox

Hello, I am based in FranceI succeeded to have my beam connected to my wifi routeur from freeboxI changed to Orange box but I have pbI made sure to have a wifi on 2,4ghz antenna from my Orange box wifiBut I can not succeed to have the beam connected in wifiIt only works when my Beam is connected to my orange box with an Ethernet cable …Could you help ?Thanks

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Airgetlam
1 year ago
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TheStrangerContributor I
posted in Home theater
Sonos Beam Gen 2 & Dune HD Pro Vision 4K Solo - ARC Issues

I just got the Beam Gen 2 and it seems that i can’t use it properly with my Dune HD Pro Vision 4K Solo media player. The Vision 4K Solo has 3 HDMI ports at the rear, one input, and two output ones, one of which is for audio only. The thing is that i need the output HDMI to go to the LG TV so the only one i have left is the audio output HDMI and that is not compatible with the Beam Gen 2.I did enable ARC and CEC via the media player, nada.So basically since for some reason i don’t get Sonos didn’t put a 2nd HDMI onto the soundbar (input/output) i can’t have HD audio as output since i will need to use the HDMI to Optical adapter. Ideas anyone?Thank you.

2498
Airgetlam
1 year ago
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jcannContributor I
asked in Home theater
Play Projector Through Sonos System

Hello, I’m hoping you can provide me with a suggestion for how to make my projector play through my Sonos system. I don’t have a Sonos product that accepts audio in, but I want to make sure I purchase the correct Sonos product that will allow this to work. My projector does not have any audio output let alone an eARC output. Therefore, I have to use an HDMI spitter that separates the audio so that I can pull the audio from the streamed movie (usually through Chromecast) to a speaker that accepts audio in. But what I would like to do is be able to take that audio into some Sonos product and play it through all my Sonos speakers. Is that possible, and will I need the HDfury Arcana, eARC adapter to make that happen?Thank you for your help!

4136
J
1 year ago
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MunchMunchContributor I
posted in Advanced setups
Ubiquity and Sonos

My SONOS system consists of (3) Play3s, (1) Arc, (1) Sub, (1) Move, and (1) Roam. They were all working great on my old Wi-Fi system. All were and are wireless.  I upgraded my Wi-Fi to a Ubiquity Dream Machine Pro Special Edition with (3) hard-wired Ubiquity WAPs. Same network name and password.  Now, nothing works even after doing the standard Sonos app “Let’s fix it” to move to the new network. Have also tried to do a hard factory reset. Have also tried to use one of my Play (3)s in a hard-wired scenario to act as a bridge. Still does not work.  what the heck do I do?

2007
Mr. T
1 year ago
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JfrommContributor I
asked in Advanced setups
Connecting Sonos amp with an external hard drive

I recently bought a Sonos amp and have no problem using Apple Airplay from my Mac and iPhone.  I also have the amp connected to a CD player.I was told I can connect an external hard drive through the ethernet port but there is no information on the Sonos website on how to do this.  I put all my MP3s and MP4s on a Sandisk solid state hard drive and and hoped to play them directly from this.Anyone figured out how to do this?  Sorry, but only proficient in Mac operating systems.

4582
J
1 year ago
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Acer99Avid Contributor I
posted in Home theater
Freesat surround sound

Helloi have just swapped out a SKY Q box for a freesat 4K box. Unfortunately, I only get stereo PCM now. Freesat say that surround is possible:Yes, our 4K TV Boxes are designed so that you can connect an audio device to your Set Top Box using your own optical cable.Connect one end of the optical cable to your audio device and plug the other end into the optical socket on the back of the Box.There is a setting on the box where you can select ‘surround’ for the optical connection.As this was a like for like swap I was hoping it would be straight forward.  I still get surround sound through Apple TV.  I have tried connecting the freesat box using:1 hdmi = works ok but only pcm stereo2 hdmi + beam optical adapter = no picture3 hdmi + beam optical adapter and another hdmi cable = as 14 hdmi and optical cable = as 1I have a Samsung tv with a connection hub (Samsung One Connect).  Devices connect to this and the there is an eArc connect to the beam.I feel that I’ve missed something.  Any clue

10961
106rallye
1 year ago
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wak0511Contributor I
asked in Controllers and Music services
Transfer system when not connected

Can I transfer a system to a homeowner for who I installed Sonos amps?  I left their house and know want to give them access. Do I need to be at their house to do a transfer?

3173
Mr. T
1 year ago
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RoelfMContributor I
asked in Advanced setups
change wifi network

Want to change so is to new WiFi but doing this wireless (the app helps you through the steps) gives me an error (cannot connect to SONOS wifi). I remember that a way around might be to connect via Alan Ethernet cable speaker for speaker. True?

12257
Mr. T
1 year ago
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RubenryapContributor I
asked in Home theater
Sonos, Apple TV, ARC & Dolby

Hi, Is there a way to setup the sound bar with Apple TV without losing Dolby? Currently I have the Apple TV connected to tv through hdmi ARC then I have the Sonos going to the optical port tv. Everything seems to work but I hate to miss out on so much function by not having the Sonos sound bar go to the arc port. The Apple TV plays the video and then the sound goes to the bar through the optical port. Also, can I add more than 2 surround speakers? I want to have 4. I bought them but seems like they can’t be used or added.

3448
106rallye
1 year ago
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malikwContributor I
asked in Home theater
Cant login when connected system is different from account

Hello,I bought a Sonos Roam last year and loved it. Moved into a new apartment that came with a Sonos One SL and obviously trying to link them together. Me nor any of my roomates without Sonos devices have been able to login to the Sonos app and add my Sonos Roam to the SL’s system as a sub. We can all play independently to the SL or Roam from the Spotify app but we just cant login to play them together.When i delete  and reinstall the Sonos app I can login at first. Whether I press “Setup New System” or “Connect to Existing”, the only system on my mobile app is the SL. but my own Roam does not show on the mobile app at al (pre or post mobile login). When i login on online it says my only system is the Roam.Once I’ve already logged in, i press add sub/stereo pair it brings me to another login screen (i dont know why, I’m already logged in and it shows my acount details) but when i try to login from this screen it always fails!I also tried the desktop mac app and that was even worse exp

1022
106rallye
1 year ago
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kwjohn1969Contributor II
posted in Controllers and Music services
Apple Music Playlist Artwork

Hello, For a long time now, I've been having issues with Apple Music playlist artwork showing up as a generic icon on the S2 app on my iPhone, and the same results are from the desktop controller on my Windows 10 laptop I have finally figured out why this is happening, but I still need to figure out how to fix it. If I add the playlists from Apple Music to a Sonos Playlist using the following option, the artwork shows up as expected (see below).  I select the option to "Add to Sonos Playlist", and the artwork shows correctly.  The playlist is indicated as a Sonos Playlist.    If I use the "Add Playlist to My Sonos" option, the album art only shows up as a generic icon, and the playlist is indicated as an Apple Music Playlist.     I noticed on the Desktop controller on my Windows laptop that there are two different sections for playlists.  One is called Sonos Favorites, and the other is called Sonos Playlists.  The "Add to Sonos Playlist" option adds the playlist to the Sonos Playlists

1822
C
1 year ago
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