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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26393 Topics
F
FrostyNaplesContributor I
asked in Home theater
Surrounds & Sub cut out - 14.20.1

Playbar, Sub, (2) Ones.The sub and surrounds cut out during use, random times, random durations.  Already factory reset and added system again, problem still exists.  OS 14.20.1, speakers & app.   

1
Airgetlam
1 year ago
J
JFrey12Contributor I
posted in Home theater
1 Sonos Arc, 2 TVs

In my living room, I have two TVs mounted next to each other (because football). And I have a Sonos Arc as my soundbar. One TV has an HDMI 2.1 eArc port that supports Sony Atmos, the other TV is older and only has an optical sound output. And then my Arc, of course, just has one input for sound.I often have a football game playing on each TV, and would like to switch between which TV is outputting sound with just the push of a button a remote.Is there a way I can accomplish this setup with my current TVs and my Arc soundbar with it's single HDMI input? Or even if I had 2 TVs that have an audio port that is 2.1 HDMI, is it possible to make that work (I'm not sure that there are HDMI switch boxes that support eArc tech)?

2
J
1 year ago
McCallister
McCallisterTrending Lyricist I
asked in Home theater
Implement AMP integration with ARC.

Hi all,I started renewing my 5.1 system as follows: The AVR Yamaha MusicCast drives as front channels a pair of PROAC Response 3.5 through pre-outs and two Audio Research finals, the central channel always PROAC, the sub and surround Jamo.Now, to simplify use, I thought of replacing the AVR and the central channel with ARC, and the current sub and surround wired with SUB 3th gen and a pair of ONE SLs.Up to here everything works quite well. At this point I bought an AMP with the idea of ​​using it to drive the pair of PROAC 3.5 as front channels but with great surprise and equally disappointment I discover that AMP cannot be integrated with ARC in a 5.1 home theater configuration !!!It seems incredible that this possibility was not foreseen.It would be interesting to understand if the problem is of a hardware nature or simply could be solved with a firmware upgrade. 

15
McCallister
1 year ago
S
singerContributor I
asked in Home theater
Simultaneously Playing Music & Sound from TV via Sonos Arc

I’d like to play music from my Arc while watching TV. However, when I do, the Audio from my TV does not switch back to the TV’s speakers and instead I only hear music. Is there a way to have my TV automatically revert back to it’s standard Audio if I’m playing music on my Arc? My Arc is connected to my TV via HDMI ARC. If not, is the solution to purchase another Sonos product, so that I would be able to play music from that device and keep the audio from my TV coming out of my Arc?

4
Mr. T
1 year ago
B
BbbbjohnContributor I
asked in Controllers and Music services
how to delete a system I used at airbnb

Hello,I stayed at an Airbnb a few months ago that had a sonos system available for guests to use. I had no trouble using that system while there. However, since I have been home, I’ve not been able to seamlessly use my own system. I now always get “can’t find your sonos” message when I open my sonos app, and the app always prompts me to find my find my system and then asks me to choose which system I want to update—this Airbnb system or my actual owned system. Can I somehow permanently delete the Airbnb system so that my app is no longer confused?? thanks!

3
B
1 year ago
D
Davewb001Contributor I
posted in Home theater
ARC HAS NO BASS

I just purchased a new ARC with subwoofer.   I have completed the Truesound set up.   The ARC sound is very flat, tinny and with no bass.   Even adjusting the EQ settings the sound is bad, does not matter what the source, watching TV, Netflix etc or steaming music

16
D
1 year ago
L
LmhostContributor II
asked in Home theater
best configuration beam + 2 one

HelloI have set up a home cinema with a beam and two sonos one in surround speakers.However, when I listen to music, do I have to delete this configuration and create only one stereo pair on the one and play music only on the one?what is the configuration? 

3
N
1 year ago
J
Johnny-5Contributor I
asked in Components and Architectural
Help me configure a lot of components

I currently have:Playbar, Sub, Bridge, 3 x Play:5’s (Gen 1) and 2 x Play One SL’s. I am fairly certain I can upgrade the Playbar and Sub to S2 software, but then the 3 x Play:5’s would be on a separate S1 app. Ideally I would be able to use the Playbar, Play One SL’s and Sub for my living room, and the 3 x Play:5 (Gen 1) in separate rooms for music and such. In this situation is the Bridge completely obsolete, or do I still need it for the Play:5’s if in separate rooms? 

19
buzz
1 year ago
P
PmwalkerContributor I
asked in Controllers and Music services
Apple Music library not showing in Sonos

Hi,for some reason I am now unable to see my Apple Music libraries including playlists in Sonos. Has there been any changes that has stopped this? thanks 

19
G
1 year ago
vw54
vw54Contributor I
asked in Controllers and Music services
Using Fritzbox NAS

My Sonos system is working well over my wifi network provided by a Fritz!box 7530 router. I want to use the router as a NAS music server using a USB stick. I’ve followed all the instructions provided by Fritzbox however when I try to add the Shared Music Folder in Sonos I get the message: “The computer fritz.box refused to let Sonos connect”. Using the exact same access path, username and password I can access the library folder directly from my phone via Chrome. Is there a setting somewhere that I’m missing?

11
vw54
1 year ago
W
WynterContributor I
posted in Controllers and Music services
Best Smart Display to use with Sonos

I would like to get a smart display screen and torn between the Amazon Echo Show 8 (2nd gen) and the Google Nest Hub. I realise neither will integrate fully with my Sonos system (2 x Sonos One and a Play:5) and play music on all devices, but is there anything that might tip the balance either way please? Cheers lots!

6
W
1 year ago
S
Sandro MagriniContributor I
posted in Speakers
Raiplay APP

I connected Sonos Beam + Sub + 2 One SL to my TV Samsung UE65NU7090UXZT and the whole system works pretty well with most apps installed on my TV (Netflix, Prime Video, Youtube, ecc).I am facing a problem with the Italian TV app: Raiplay, ver. 2.9.0 (29). Watching films, no problems with advertising, but when the movie starts any voice and sound disappears. Willing to watch a certain film, I had to disconnect the Beam, usually connected on HDMI/ARC port. In this case, no problems with soundtracks.By the way, I integrated Sub and One SL just a few weeks ago. Before that no problems with Raiplay.I asked support also to Samsung; they took remote control and master reset TV; afterward I reinstalled all apps, with no difference with respect to before. The problem is still there.

6
S
1 year ago
V
ViceContributor I
posted in Advanced setups
Will there be an LTE Router update for the ARC/Sonos app?

Just purchased the Arc/Sub3/2xOne set up and just found out that this Sonos system cannot connect to a wifi router that uses LTE (4G) as its internet source. It makes no sense to me as the speeds are comparable to boardband, it has enough speed for 3 people to use say Netflix, youtube and scroll social media at the same time.  In near future I will update the Router to a 5G one which will have speeds of up to 100mps+. But even as it stands the Sonos system would configure with a 5G router. And unfortunately where we live does not have the option for the traditional fiber/Ultra broadband etc. It is a shame as I was really looking forward to having this Sonos set up. Before I return it, I would like to know if Sonos are intending to do any updates that would allow users with a LTE router register and use their products?

28
P
1 year ago
C
CDRRegContributor I
posted in Home theater
ARC/DIRECTV connection

I’m contemplating buying an ARC sound bar, my TV doesn’t have a HDMI ACR input.  I would use the included adapter, but how do I get the signal from the directv box to the TV?

3
buzz
1 year ago
G
gainesjl
asked in Speakers
Can we silence the annoying flashing lights during updates in the middle of the night

I own multiple Sonos products. I have three in my  master bedroom. The updates are almost always pushed at 2am and I wake up to practically a disco in my room with flashing colored lights coming from multiple directions. PLEASE provide an option for users to permanently dim or turn off the Sonos flashing status light. I’m tempted to remove these devices from my room!

8
P
1 year ago
J
jrwaldorfContributor I
asked in Advanced setups
Sonos One Won't Drop a Router

For my Sonos OneWhen I drop a router (the xFinity box) through a hard reset.Then add a router (Google Mesh)Go through the full setup - doneThen when I try to play anything on the Sonos One, it reverts to the router that I just dropped.Appreciate any guidance. 

2
P
1 year ago
T
treesdr
posted in Controllers and Music services
playback

Do most users play music back through a laptop or an iphone, given the choice?

7
Stanley_4
1 year ago
O
OliviabrunoContributor I
asked in Speakers
connection sonos five to Beam surround

I am new to Sonos and have been trying to figure out the best way to have a TV surround and play my turntable on the surround speakers. I have Sonos Beam (gen2) and a set of Sonos One SL.  I called the sales team and they told me to get a Five so I can connect my turntable to the beam system. So I did…I have the turntable connected to my Sonos Five, but I cannot figure out a way to connect the other speakers to the Five.  please help! Thanks!

2
O
1 year ago
J
JakubdosContributor I
asked in Controllers and Music services
Sonos One wont connect over Airplay

All of a sudden my AppleTV is unable to connect to a home system consisting of Sonos One SL and Sonos One. Found out I am unable to connect anything over AirPlay. The Sonos is visible as an AirPlay option but not connecting. I can play music using Sonos App on iPhone. But I had to relog to the app and allow it t us Apple Music again as I found myself logged out.What to do? I tried restarting AppleTV but no luck. Turned all off and on again and no luck. Thanks 

3
Airgetlam
1 year ago
M
MmccarContributor I
asked in Advanced setups
multiple connection issues since the recent update

Very disappointed.  Connection to PANDORA constantly dropping.  Using TuneIn radio is impossible.  All happening free last weeks update.   any suggestions… or perhaps acknowledgement that the app is broken would be appreciated.

1
jgatie
1 year ago
Y
YesuContributor I
asked in Home theater
sonos arc

I got this yesterday and I noticed something on both the sides of arc. Is this normal? 

5
Dogdad
1 year ago
M
MeTryingContributor I
asked in Controllers and Music services
Upgrades rarely work seamlessly...

...but trying to upgrade my Sonos app since installing macOS Ventura won’t  happen.This is the error: Which is as much use as a chocolate fireguard.Is this a known issue, please?

3
Ken_Griffiths
1 year ago
J
JF HighlandsContributor I
asked in Controllers and Music services
problem connecting my Apple Music to Sonos One system

Newly purchased two Sonos One’s. Set up was fine. But I can’t get the app to link to my iTunes library. Goes to link the. I keep getting this message. Any help would be gratefully received. I added BBC Sounds app with no problems at all.Moderator Note: Modified in accordance with the Community Code of Conduct - email removed.

7
J
1 year ago
S
Swampthing 666768Contributor I
asked in Components and Architectural
BBC radio not working on Play 3 speaker

Hi, I’ve got a number of Sonos products which generally work ok and can usually solve any problems that arise but I’ve got one now that has me beaten.I’m trying to play BBC radio stations on my Play 3 speaker. It shows up on the system list OK and will happily play TuneIn stations but when I try BBC stations I get the message “Unable to play the selected item”.My other speakers ( Play 1, Amp and Arc) all play the BBC stations ok, it’s just the Play 3 that wont.The only thing I can think of is that the Play 3 has been disconnected for about a year and has only just been switched on again. I updated the software on it and have tried turning it off and on a few times. Not sure why this would be an issue but it’s the only thing that’s “different” about this speaker.Any ideas?Thanks

18
M
1 year ago
P
PollieKrismisContributor I
asked in Speakers
Sonos buttons disabled

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894 ”rebooting” the device enables it again. So not the toggle in the system menu. it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons. it is also a new thing. (Max two months) It worked fine before.

6
P
1 year ago
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