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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26396 Topics
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ctfeherContributor I
asked in Controllers and Music services
Itunes access

I don't use Apple Music, but I have a lot of songs purchased through iTunes. Can Sonos 2 access my iTunes purchases directly, or am I required to stream from my phone?

3
Jamie A
1 year ago
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ShayEdContributor I
asked in Speakers
Connecting Sonos 5 to Denon AVR

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

3
Corry P
1 year ago
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User134642Contributor I
asked in Controllers and Music services
Unable to browse music (spotify and Amazon)

So I'm now fully on S2.But my music service playlists are not showing tracks.So if I search for a Queen playlist for instance, I get a playlist come up with a "synopsis". But S1 had an actual track list....Tried Spotify and Amazon music services.... S1 stuff still shows track list. But not S2.S1 at my Bar S2 at homeS1 you used to double click a playlist or Album and get a track list, thats missing now

1
Jamie A
1 year ago
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IanForContributor I
asked in Controllers and Music services
Albums with the same name are getting merged

I have 2 albums by different artist (Cult and Beatles) called Love which keeping getting merged when I view via the Sonos App but are ok when I view via  Music on my Mac

2
I
1 year ago
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twander1Contributor I
posted in Controllers and Music services
Pandora Stations no longer appear on Sonos2 app for iPhone

On my iphone app for Sonos2, I no longer see options for Pandora stations, only see Amazon, Sonos Radio and SiriusXM.  On the Sonos2 desktop version, all my Pandora stations show up. This problem is just in last few days. On the search tab, I could put in artist name and then scroll to stations and would get options for Pandora but that has now disappeared. HELP!

1
Corry P
1 year ago
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ShamyContributor I
asked in Home theater
AirPlay 2 streaming to Sonos Beam (gen 1) + Play:1's (set up as rears in surround)

Hi there,I recently bought a 2nd hand Beam (gen 1), which is connected to my TV via ARC. Besides an Apple TV, I also use Spotify Connect directly on the Beam and regularly use AirPlay 2 to stream audio from different Apple devices to the Beam. Everything works nicely, but I would like to take it up a notch by adding 2 rears to create a 5.0 surround system (preferably some 2nd hand Play:1s). Once the Play:1s are added as rear speakers, I understand that they will play ambient sounds (in case of stereo sources) or the specific channel signal (in case of Dolby Digital 5.1 sources) when watching TV (signals coming through the ARC connection), right?Also, when I stream music through Spotify Connect right on the Beam (and the music option is set to “full”) they will act as a stereo pair and play the music together with the Beam, right?Now my question is: with both Play:1s set up as rear speakers in the surround system, what happens if I use Airplay 2 to stream music to my Beam? I know that y

3
S
1 year ago
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LmhostContributor II
asked in Home theater
surround

When I watch a movie on the TV I hear a lot of sound from the beam sound bar but the sound from my surround speakers (sonos one) is very weakI send a dts 5.1 signal from my tv to the beamCan we adjust the volume of the speakers independently?Thanks

3
L
1 year ago
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IcecamperContributor I
asked in Home theater
media servers

Will playbar and App S2 access music from windows 7 PC.  If not, how do I remove Windows 7 PC from media server list in settings on Sonos app?

1
J
1 year ago
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PennersContributor I
posted in Speakers
reusing old wired speakers

Hello. I have two wired speakers which normally plus into the back of an amp.  can get a receiver that receives wireless data from Sonia amp? I already have 4 wired ceiling speakers, arc and move wirelessly connected to amp. if so any recommendations? thanks

7
106rallye
1 year ago
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Warren RichardsonContributor I
asked in Controllers and Music services
Wi Fi change with new router

recently had to get a new router and now can’t change the router setting on my Play 1. Can’t find the ‘settings’ column on my Sonos 1 Controller app.

2
W
1 year ago
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ZebionAvid Contributor II
asked in Home theater
Trueplay calibration saying alltime it is too noisy

HelloI try to make a new Trueplay calibration and it always tell me that there are too much noise, but the room is completely quiet.I have the last update of Sonos and iOS and some months ago it was working fine.Do anybody have the same issue ?Thanks,Thierry

4
Stanley_4
1 year ago
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Ross from AustraliaContributor I
asked in Home theater
No Dolby Atmos with LG Oled C2 and Arc

Hello Everyone, I have a 1 month old 65 inch LG OLED C2 TV. Today I upgraded my sound system to a Sonos Arc. I am reasonably HiFi literate but despite trying a myriad of different options recommended on this, and other forums, I cannot get the Sonos Arc to play Atmos sound. It will transmit at Stereo PCM. I have simply connected the TV to the Sonos Arc using the Sonos supplied HDMI cable. The connections are from the HDMI 2 (ARC) port on the TV to the HDMI Port on the Sonos Arc. The TV’s sound output is set to HDMI (ARC). I do receive Atmos sound on the TV (not the Sonos ARC) when I disconnect the Sonos Arc and play an Atmos featured Netflix show using the TV’s speakers. Does anyone have any suggestions or is this simply a bug in the LG software?Thank you,Ross 

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T
1 year ago
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JohnmackContributor I
asked in Home theater
Beam connection

Hello , I have purchased a Beam speaker which I intended connecting to a ten year old Phillips tv . Without checking prior to purchase I thought the tv had an optical outlet . Now I find it doesn’t have one , but has a 3.5 digital audio out . My problem is how or can I connect this tv now to the Beam through the HDMI cord ? . I have the optical to HDMI adapter supplied by Sonos , but can’t connect to the 3.5 outlet . I don’t wish to purchase another tv with a hdmi arc connection .Hope somebody maybe able to help . Kind regards , John .

2
J
1 year ago
G
G HuntContributor I
asked in Home theater
hdmi eARC

Hi, My beam gen2 works fine on my Samsung tv untill I turn hdmi eARC on. When it's on I get random cut outs. Does anyone know of a fix for this issue?

3
G
1 year ago
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bozze4evigtContributor I
asked in Speakers
How to stream from iPhone to TV with sound to Sonos speakers

In my setup i use Sonos Beam connected to TV through HDMI ARC2x Sonos Five I only play music and are not really intrested in surround for movies.  My issue is:I want to stream video from my iphone to my TV, but still want the sound to go to my Sonos speakers. I’ve tried to put Beam and Sonos Five in a group where the Five’s is surround. Problem is that the sound coming out from the Five’s is very low, because they acting like surround speakers.I want to be able to put Beam at 0, and Five at 100. If i use for example youtube app on smart tv, it works. But i want to be able to choose videos from iPhone or iPad for example when you have friends at home and want to play music videos and send the iPad around for people to search on it.Problem is if i use screen mirroring, the sound will not pass through to sonos, only to my tv-speakers.Will it work any better with ex an Apple TV connected to my TV? Any suggestions?

1
Airgetlam
1 year ago
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CyranooContributor I
posted in Speakers
Play:5 Gen 1, repair dead high and medium loudspeakers.

Hello,I had one medium and one high not working.Bass/lower and another high and medium ok.No visual culprit on the board.All power bus ok.My fix was to replace electrolytic capacitors ahead of the connector.In case it may help…  

0
C
1 year ago
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ValycContributor I
asked in Speakers
Not able to register One to my account

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

2
V
1 year ago
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Andyd4351Contributor I
asked in Speakers
lost sonos play!

I have the Sonos play. It has been sat high up on a shelf for years and I have recently come to use it and despite my best attempts, nothing. Can be found! I have always had a wired connection and have followed the app instructions to the letter at least 15 times and still nothing! The light has gone from orange and flashing to solid orange then flashing white and now solid white and yet still undiscovered! Any advice that I haven’t tried yet? Thanks in advance 

1
Airgetlam
1 year ago
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hangonharryContributor I
asked in Speakers
Adding Beam Gen 2 to existing Play 1 system

Hello, I have been using 2 Play 1 speakers paired in a single room system, using the S1 controller. It has worked for quite a long time. I have recently bought an LG C2 TV and would like to add a beam Gen 2 to the TV for Dolby Atmos and also use it as a separate room in the Sonos system. I have seen lots of questions about configuring Play 1s as surround speakers, I don’t want to do that I want the Beam as a TV speaker and also as SONOS room speaker. I think it is possible if I use the S2 controller - is that correct ? It looks like one option is to have two separate Systems but I would rather have just one if possible.    

3
H
1 year ago
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MihaiTContributor I
asked in Home theater
Audio stops working intermittently when streaming on Beam Gen.2 and nVidia TV Shield Pro

I have a Sonos Beam Gen.2 hooked to an LG TV and I use an nVidia TV Shield Pro for streaming. Everything works perfectly when I’m watching regular TV or playing on the Playstation 5. I can see in the Sonos mobile app various TV channels operating in Dolby Digital 2.0 or Dolby Digital 5.1. On the PS5 the sound is DTS Surround 5.1. Both TV and Playstation sound work flawlessly. The problem starts when I watch Netflix, Prime Video or Plex from the nVidia TV Shield. Occasionally, about once or twice per hour, the sound just stops working out of the blue while the video keeps running. The temporary fix I found is to cycle the sound output of the TV back to internal TV speakers, then after 1 sec of sound on speakers, the TV switches automatically back to Audio Out (Optical/HDMI ARC) and, magically, the Beam sound works again. Until it happens again 20 min later. I also detect sometimes a bit of skipping or small cracking or popping, but it’s very mild. Usually these smaller things happen mor

4
M
1 year ago
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ENZOMOLOGNIContributor I
asked in Components and Architectural
sonos connect

Salve, non riesco a collegare “CONNECT” all’applicazione. Ho provato a ripristinare il prodotto da fabbrica ma non  si collega, l’applicazione mi dice di di premere il tasto mentre la luce verde lampeggia, ma la luce non è “verde” ma bianca!come è il procedimento??GrazieEnzo Mod Edit:Google Translate- Hi, I can't connect "CONNECT" to the application. I tried to reset the product from factory but it doesn't connect, the application tells me to press the button while the green light is flashing, but the light is not "green" but white!how is the procedure?Thank youEnzo

1
Corry P
1 year ago
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ski1andgolf2Contributor II
asked in Components and Architectural
Memory Stick to HDMI port on Sonos Amp

Is it possible to play music on a memory stick plugged into the HDMI port on the back of the Sonos Amp?

5
S
1 year ago
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TheDirgerContributor II
asked in Speakers
Upgraded from a BT Hub 1 to BT hub 2 and having real problems upgrading my Sonos System to accomodation thechange in network

I updated my BT Hub 1 to a BT Hub 2 today. I cannot upgrade the SONOS system to work. I have 4 speakers, 2 x Sonos One set up as Living Room and 2 x Sonos PLAY:1  as Kitchen. I have seen the topic related to connection issues with the BT Smart Hub 2 from April 2021, but have checked the firmware level and it is V0.31.00.10253-BT, so well up from the problematic firmware.I did manage to get the two Sonos One’s set up, but the 2 x PLAY:1’s arent having any of it. The SONOS app only recognises one of the speakers and wont upgrade either.Is it possible to do a clean install? I did remove and reinstall the app, but the config still seems to be present.

5
UKMedia
1 year ago
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jppj3Contributor I
asked in Portable speakers
Compatibilité sonos move et play:1

Hello, I plane to buy a “sonos move” to use as a bluetooth device and as a multiroom device.I have soon two sonos play:1Do you think it is possible to add the sonos move to my two sonos play:1 ?Are these devices compatible ?Is it easy to do ?Thank you

4
J
1 year ago
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OldersContributor I
asked in Portable speakers
Why does Microphone light randomly come on when device is powered off?

Question: Why does the microphone light on my Sonos Move sometimes come on all by itself (and then go off again) when the device is powered off?  Surely if the device is switched off, it should be OFF! The device is setup with the microphone on so that Auto Trueplay can work but no voice assistant is set up or enabled. This seems pretty suspect to me!!  Eavesdropping?! Attached is a photo showing the device powered off yet the microphone light on.  Shortly after taking the photo, without touching the device, the microphone light went out. This is not the first time I have witnessed this behaviour….  Any suggestions / explanations? Many thanks in advance!  

2
O
1 year ago
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