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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26964 Topics
Y
YuzuSunshineContributor I
asked in Home theater
airplay fails to connect to Beam gen 1

I bought a refurbished Sonos beam gen 1. I set it up but noticed that I can’t seem to airplay to the beam. It shows up in the AirPlay list but I get an error when I try to connect to it.The beam is connected to the network via WiFi. Previously via ethernet and I had the same issue.I’ve rebooted the beam, my router, modem, phone etc.I’ve reset the beam a few times and no luck.I’m on iOS 16.4.1 and the Beam is on 15.3.in my network I also have a HomePod mini that I can AirPlay to successfully. I previously had a Sonos Ray that I could AirPlay too just fine too.Anything else I should try this weekend before reaching out to support next week?

1
Airgetlam
1 year ago
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EricYYCContributor I
asked in Home theater
sub gen 3 keep disconnect and reconnect

Hello communitymy problem is my Sub Gen 3, either if I am listening music or watching tv, it keeps disconnect for few secondes or minutes,  then it reconnect by itself…. After few minutes, disconnect again… and reconnect by itself.do you know what can cause this?how could I solve this problem?

4
Airgetlam
1 year ago
Andor
AndorContributor II
asked in Home theater
Cannot update my Arc to version 15.3

I have a strange issue: I cannot update my Arc to version 15.3, from version 15.2, I have 2 Era 300 speakers, and a Sub 3rd gen. I have even tried manually but the update fails with error code 6. I have my Arc wired to the router. What should I do? I even tried restarting the Arc but to no avail

3
Airgetlam
1 year ago
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CdbgContributor I
asked in Home theater
How can I connect my Beam to my NEC screen

No HDMI ARC, or optical output that I can see.  

1
Airgetlam
1 year ago
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SNIDER17Contributor I
asked in Home theater
How to link Sonos ARC + Apple TV 4K + 2 HomePods to have Dolby Atmos ?

Hello, I recently bought a Sonos Arc to complete my installation.So now, I have 1 Sonos ARC + 2 HomePods + Apple TV 4K, but It seems when I connect Sonos Arc + HomePod through AirPlay I don’t have Dolby Atmos on my Apple TV 4K.Is it normal ? There is a solution to bypass this error ?Thanks in advance for your help

3
jgatie
1 year ago
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Potato7966Contributor I
asked in Controllers and Music services
Apple Music 3 Months promo

I purchased a new Era 100, and I hit on skip on the promo when setting up the device. Now I cannot find the promo in the Sonos app. How do I get this promo?

6
T
1 year ago
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jmkingsbury
posted in Speakers
S2 app not detecting system, Alexa screwed, nothing works..

I'm starting to get sick to the back teeth of the Sonos system. Every day I'm having issues with the app not detecting the system, then detecting it, then dropping out again. Have to ask Alexa twice for everything. Sonos Roam battery wouldn't charge. Have literally spent more time over the last two years troubleshooting than listening to music. Absolutely dreadful. Any recommendations for a comparable system? 

3
J
1 year ago
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Dave.SeayContributor II
asked in Speakers
Issue using Sonos One SL

I have 3 speakers… 2 Sonos One SL and 1 Sonos Roam.  I have them set up in a Group.I can tell Alexa to play a Sirius Chanel on the Group and all 3 speakers work.If I try to use an iPhone or a Mac, I can ‘select’  each speaker but only 1 Sonos One SL and the Sonos Roam connect and work.  I get a message  ‘Airplay- Unable to connect to’ the other Sonos One SL (which, as I said, works from from Alexa to the group just fine.) Help! Thanks,Dave

3
Airgetlam
1 year ago
A
AlloutwifibabyContributor I
posted in Speakers
I give up lads, time to go all out

So I don’t care anymore these stupid speakers never worked, been 3 years. Not sure which models they are but they run 2.4ghz and we’re new in 2017. Think it’s 4x Sonos one gen 4/5 and 1x big boy big bass play something like that I guessI just want to know - what is the absolute baller money no object mesh wifi 6 setup that will put all the bs to bed without me having to be on call to fix these ** speakers? I’m aware that ubiquiti has some issues, but they are resolvable via some obscure 2.4ghz option - not really a solution but I’ll take it if need be. Ethernet is not possible because the house is built already, and the stupid electrician didn’t put access points in the correct location.Sonos boost is trash and never works -So with a budget of £500 to infinite, what is the best hands off just werks solution?Thanks lads take it easy *Moderator Note: Modified in accordance with the Community Code of Conduct.*

3
N
1 year ago
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LukasHauserContributor I
asked in Home theater
multiple uses for Playbar?

Can my S1 Playbar be hooked up to a TV as well as be part of a separate wireless group? Right now it is part of a wireless Sonos group that plays line-in input with a stereo pair of two generation 1 Play Fives. I want to keep that functionality but possibly also hook it up to a Sony 4K TV. If this is even possible… What will be involved with switching between the two setups? Thanks in advance. 

1
N
1 year ago
R
rccpaContributor I
asked in Controllers and Music services
transfer sonos to new pc from dying Mac

what is the best approach to transferrring existing sonos system from dying mac to new windows pc 

1
jgatie
1 year ago
M
mo.magsTrending Lyricist I
asked in Controllers and Music services
spotify adverts

Had Sonos since 2015. Great product. We used to play Spotify a lot. No issues until few weeks ago. No matter the category after few songs adverts appear, especially Metallica, and - nothing - system goes on pause. Have cleared cache, rebooted router, no difference. Yes we've always had adverts, including "listen to these and get 30 min advert free", which has disappeared. Don't have this issue if we play music via Sonos Radio. It's only started since Metallica appeared. 

2
M
1 year ago
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PrettyFlyContributor I
asked in Controllers and Music services
iOS app services refreshing/blinking

Hello Community,I have the exact same problem as described in the closed topic “iOS app services refreshing/blinking”.I can not use the search function on iOS app. When I search it shows the results but they always flash up and when I select the service to show i.e. all albums it flashes back to the main search. I have the exact same problem on multiple iphones but not on the Sonos Mac app.I tried delete, reboot and reinstall on iphone but without success. I also remove apple music service and put it back in but also no success.Any ideas?

6
P
1 year ago
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TarHeelAvid Contributor I
asked in Speakers
Sub Gen 4

When will the Sub Gen 4 be released? 

3
Airgetlam
1 year ago
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ZouxContributor I
asked in Home theater
Swaying sound

Hi guys!I have a really strange issue with my bedroom set-up. It's an older Philips 32” lcd TV connected to my Sonos Beam soundbar. When watching TV the sound is swaying, it sound like an old VHS tape that changes speed, it's especially noticable when there is music during film tv-shows. At first it was a bit of an nostalgic feeling, but lately I've gone tired of it 😂 Does anyone else experienced this issuez and have a solution?

1
Airgetlam
1 year ago
M
mcfc4heatonsAvid Contributor I
asked in Speakers
Sonos Ray - Will NOT Recognise My TV Remote

I just bought a HIsense 50A6BGTUK  TV. The Sonos Ray will not recognise my new TVs remote, I have tried several times setting up in the Sonos app. Just not recognised. It worked perfectly with old model Hisense TV I had previosuly, very friustrating...

4
jgatie
1 year ago
T
TacoBContributor I
asked in Speakers
Help setting up a completely wired system through router

For our 2nd restaurant, per many recommendations for stability, we’ve run CAT6 to all our SONOS one-SL speakers from our Cisco router/switch. We’ve connected our 2 amps to the Cisco router/switch and passive speaker wire to our Sonance ceiling and outdoor pairs.AND, we can’t get the SONOS app to recognize the system. Any help would be so much appreciated! 9 SONOS ONE-SLs1 SONOS AMP---pair of Sonance Ceiling Speakers1 SONOS AMP---pair of Sonance Outdoor Speakers  

5
T
1 year ago
C
cheakypeakContributor I
asked in Components and Architectural
Sonos connect - slow white flash, factory reset fails

HelloI have a Connect, was fine a few months ago but has been off for a while. Turned it back on, just flashes white light slowly (around 10 secs on, 20 secs off). Tried factory reset, plugging into router.  Nothing changes.Is it a lost cause?

2
J
1 year ago
F
flybymeEnthusiast II
asked in Home theater
ERA300 height positioning

Hello to all,i would like to ask your suggestions since I can’t try the positiong without drilling holes.As in picture, I have the SUrround placed on the couch that is against the wall.Horrizontal position:ideal position is having the left one at the same distance than the right one from the listener ears (in this case i should re position the left speaker at about 150 cm far, correct?Vertical position:I have read that they should be ideally 60 cm above the head or at “ear level”So wich would be better having a 250 cm ceiling height:-place them at ear level ( in my case 90 cm height)-place them at mid wall (125 or 150cm) so that the upper driver sound bounces back to me having less distance (125+125+35=285cm)-place them at 125 or 150 cm up side down so to have the upper driver firing down and not bouncing on the ceiling Thanks for the reply

2
F
1 year ago
S
simonsensterContributor I
asked in Speakers
Not able to connect other Sonos speakers to wired Sonos

Hi, I have a Sonos Play:5 (Gen2) in the kitchen which I have connected to LAN. Then I have a Soundbar, a sub and two One in the living room as a surround system.As I understand, it should be possible to get other Sonos units to connect to a wired Sonos unit, but this seems not to be working with my system. I have tried to switch everything off, even the router, but the livingroom system wont connect to the wired unit.Any advice from anyone?Thank you. Moderator edit: changed “Sonos 5” to “Sonos Play:5 (Gen2)” for clarity.

11
Stanley_4
1 year ago
D
DanielaguilarbAvid Contributor I
asked in Home theater
no sound from rear speakers when listening to youtube video

Hello, I have an arc+one +sub gen3 when listening to YouTube video the ones are not heard, I already have music play back full configured and some YouTube videos show me that it is in pcm format and others in 5.1, I have a Chromecast I have this problem only with YouTube 

5
G
1 year ago
C
Cstorch34Contributor I
posted in Portable speakers
help

I can’t connect!!??

1
N
1 year ago
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Samuel24Contributor I
posted in Controllers and Music services
Spotify Sound quality - in Sonos app vs Airplay

Hi all, Is there any difference to the sound quality when streaming from Spotify from within the Sonos app vs in Spotify app and airplay?I have 2 x Era and sub connected.  thanks sam 

2
S
1 year ago
D
DRPoolContributor I
asked in Portable speakers
Best for the back yard? 2 Roams in Stereo or 1 Move?

We’re getting the backyard ready for a big summer.  Lots of space out there, no pool.  Would you recommend we set up a pair of Roam speakers in Stereo or just 1 Move speaker?Appreciate your help!

1
buzz
1 year ago
E
ErnestonetContributor II
asked in Home theater
beam 2 and sub mini

Hi i just connect a sub mini to my beam 2, but have a question. Does de beam 2 automatically sent the lows frecquency to the sub mini and dedicated only to the highs and mids? Abd what EQ recommend?

2
E
1 year ago
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