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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26365 Topics
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BrightGrahamContributor I
asked in Home theater
Audio from TV

How do I setup a TV to transmit to Sonos wirelessly instead os by cable?

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B
1 year ago
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passingcitizenContributor I
asked in Controllers and Music services
sonos apps skip spotify playlist issue

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

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Jamie A
1 year ago
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GRB2023Contributor I
asked in Controllers and Music services
Sonos Windows App not finding Sonos system

I recently changed the name of my Windows PC. Despite deleting and reinstalling the PC Sonos 1 software, the Sonos 1 PC controller no longer finds my Sonos system. The Sonos portable controller finds the system but cannot find the music stored on my renamed PC (even though the PC name and folder for the music source seems to be correct. Any ideas??ThanksRichard

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Corry P
1 year ago
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DoryContributor I
posted in Home theater
ERA300s mounting upside down versus regular position

Hi team,I’ve ordered a pair of ERA300s to use as surrounds with my Arc and sub. I was planning of mounting them at regular listening height on the wall behind my couch. Then I read that they can also be placed nearer the ceiling upside down and I can easily mount them there too.So I have a choice. Which is the best position to mount them or doesn’t it matter.cheers, Dave

6
G
1 year ago
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Zoo22Contributor I
asked in Controllers and Music services
Speaker adjustments missing from app?

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

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1 year ago
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TVGREGContributor I
asked in Components and Architectural
Will the Sonos Amp power and set up for a non powered stand alone subwoofer

The original system was the Bose Built Invisible that had the sub woofer and rear speakers built into the wall.  It had a separate amp for all the speakers that is no longer working. Want to add an Arc with two amplifiers (one for the rears and one for the sub) for the home theater room.Will the set up in the Amp allow for a stand alone sub woofer only.  Trying to do this without having to get a separate power amplifier to use the sub output.       

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buzz
1 year ago
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DEVTOMContributor I
posted in Home theater
SONS Beam 2 speaker options

With limited funds which is the best combination of speakers to pair with my SONOS Beam 2:   Two ERA 100’s   One ERA 300   One SUB MiniThank you,Tom

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AjTrek1
1 year ago
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niltomekEnthusiast I
asked in Controllers and Music services
All wake up alarms disappeared

All my 10+ wake up and go to sleep alarms with selected play lists disappeared overnight. I have had them for years! What have you done? What kind of system update would screw this up?I did not touch the system or use the apo during this last 24 hours.

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buzz
1 year ago
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silverorangeContributor I
asked in Speakers
Speakers cut out even with Sonos Boost installed now.

Hey everyone, I’m flustered with how the Sonos system keeps cutting out at my new place. This was a much more tolerable issue before (when I also didn’t have Boost in place). At my new place, I’ve installed 8 speakers (individually for now) and everytime I start to play a song from Spotify, half of the speakers cut in and out for the first 20 seconds and eventually come on. This isn’t an issue for the subsequent songs if the queue remains uninterrupted. But, if I try to play another song, well, we’re back to square one!I just installed Boost and the situation improved mildly. But, I still have the same frustrating thing as before. While I love these speakers, this really seems unacceptable to me at this point and I’m now thinking if I should just get rid of the entire system and find a better alternative.My place is a 1,000 square foot flat and Boost, distance and location wise, isn’t too far from the speakers (30ft max from the farthest). Anyone had a better luck with this? 

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Airgetlam
1 year ago
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Nick2319Avid Contributor III
asked in Speakers
Era100’s and SonosNet

Good evening Just bought two Era 100’s as my main music source. They are excellent, however, I have a problem. All my other speakers and my sound bar are on Sonosnet, while the Era 100’s obviously are on my Wi-Fi. The problem I have is when I group the Era100’s with any of my other Sonos one’s they keep losing connection. Yet play the Era 100’s on their own or likewise the other speakers on Sonosnet on their own they work fine. They just will not work when grouped properly.

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Airgetlam
1 year ago
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IshZachContributor I
asked in Speakers
Sonos Net speakers won't play with non-Sonos Net speakers

 I have a Beam, Sub and Pair of Ones along with a pair of Fives that all connect to Sonos Net via the Sonos Boost plugged directly into my router.I also have a pair of ERA 300s that are not compatible with Sonos Net. Up until yesterday I've had no problem playing music to any two pairs or all speakers at once. Ever since the most recent app update (today or yesterday), I can combine the groups of speakers or "rooms" that are on the Sonos net and play them together, but the ERA 300s cannot play the same song at the same time all of the sudden.I can also play just the ERA 300s, but if I attempt to add in either of the other rooms, the app shows them playing but no audio comes out.Anybody else experiencing this?

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Airgetlam
1 year ago
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jackchroContributor I
asked in Speakers
era 100 to samsung tv

HI.Bought an ERA 100 for a friend’s new home.  They have a Samsung smart tv and want to play the sound through the ERA. Can you let us know how to do that? The tv connects through wifi. At this point the Sonos is paired by bluetooth to a phone. The Sonos app is installed.Thanks for any help and info.

1
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1 year ago
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RichBVContributor I
asked in Speakers
Speakers Stop Playing Together

For about the last month, my Sonos Playbar and a pair of Play 1 speakers temporarily stop playing together after grouping.The Playbar is also used as a TV speaker, which causes it to ungroup from Play 1 speakers when the TV is on. That’s the way we prefer it for TV watching.When listening to music, we prefer a whole room effect, so we group them together.For about the last month, especially when listening to SiriusXM, the grouping works great for about the first 10 minutes, then the Playbar drops off for about 3 minutes, so only the Play 1s are working. Then  the Playbar returns to the group by itself, although the overall sound quality is degraded.I have tried powering down all components, then rebooting, to no avail.I live in a high rise building amidst many other WiFi systems. The components all work off a Wifi extender on a Google Fiber network. All the components are 12 feet or closer to the extender.Grateful for any help. I have submitted diagnostics Confirmation #515872033.

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Ken_Griffiths
1 year ago
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treesdr
asked in Speakers
distort

Sound distorts in the upper midrange only when classical-orchestral music is playing. Is there any adjustment that would help

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Airgetlam
1 year ago
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Cjp1234Contributor I
asked in Home theater
sub disconnects and will not connect to playbar

Please please help before I throw this crap out the window.Sub constantly disconnects from sub, possibly from router reset, I don't know. Generally turning this junk off and back on resets it all fine. Tonight, oh my god what a palaver. Router has been reset 3 times. Sub reset 5 times. Playbar reset 4 times. Variations of unplugging. I've had 3 different fault messages. Eventually found " Wireless connection not suitable for this playbar. "Reset everything. Uninstall app, reinstall. Reconnect all components. It recognises both items, but won't allow me to add the sub to the room( playbar) as it can't find it ??? Seriously? I've been at this an hour now. Pressing buttons, resetting this, resetting that, all different orders. The Wireless isn't suitable bit has gone, both speakers are on the app, but they don't recognise each other. All been fine for 3 years except all these disconnects but this one takes the biscuit

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C
1 year ago
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NiyolHuayraContributor I
posted in Speakers
Feature request: Add ability to ungroup stereo pair speakers from soundbar without the need to reconfigure Trueplay after regrouping

If you would just like to listen to music on stereo pair, the ability to ungroup them from soundbar with a click and then regroup back again when you’re done listening without the need to reconfigure TruePlay would be a nice feature to have. 

4
jgatie
1 year ago
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paulfieldingAvid Contributor I
posted in Home theater
IR Remote Up volume (not down) has stopped working

So my remote-not-working issue so far appears to be different than everyone elses.  My Down volume control has stopped working, though Up still works.  I’m pretty comfortable it’s not hardware for two reasons:I have both my cable remote and a different 3rd party remote configured to do the same up/down volume, and Down volume stopped working for both of them at the same time.  Which suggests to me that the problem is on the Sonos side, not the remote side. If I go to setup a new remote and re-do this one, it asks me to press Up Volume.  When I press Up volume on the remote, the light on the Playbar blinks and Sonos acknowledges the Up press, and says I’m ready to use my remote.  I then try to use the remote, and Up still does not work, but Down still does.Any suggestions? 

1
buzz
1 year ago
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MJelvesContributor I
asked in Speakers
Era 300 fails to connect with Airplay to youtube app on iPad

Just trying to stream audio from my iPad / youtube app to my Era 300.The cog spins and spins and fails, When I disconnect airplay, the youtube app just hangs. I’ve tried two different iPads and I get the same issue with both.Has anyone else had this problem?Thanks

1
Airgetlam
1 year ago
SarahN
SarahNHeadliner I
posted in Speakers
My thoughts on the Era 100

Hi AllI have just received my white Era 100 to use in my bedroom as a single speaker. Here are my thoughts:The look of the speaker - nice looking although I actually prefer the outgoing One (I have 2 sets of them).  The metal grille of the older speaker looks more premium in my opinion. The 100 is still nice mind you.The set up - very easy as I have excellent WiFi in my home. Did not affect my SonosNet speakers in any way. My app now also reflects the WiFi signal feature on this and my portable speakers which is nice. The sound - definitely an improvement on the Ones but not as bigger difference as I thought it would be. Just goes to show how good the Ones are! I would not recommend anyone replaces their Ones, but if buying this size speaker for the first time, then get the 100. Mainly due to the added connections (Bluetooth and line in).Hope this is of use 👍😊 

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SarahN
1 year ago
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samnealsmithContributor I
asked in Components and Architectural
how to set up Sonos port with CA amp?

HelloI have recently purchased a Cambridge Audio AXA35 to go with my setup. Setup consists of:2x Sonos One SLsSonos PortSony PS-LX310BT turntable I want to play vinyl on my turntable through my Sonos speakers and be able to control the volume and settings through the Cambridge Audio AXA35. However I cannot figure out the optimum way of connecting all the various components to achieve what I want. I have the phono outputs from the turntable and an analogue RCA cable currently. I am able to get sound by connecting the turntable output to the amplifier phono inputs, with the turntable set to “Phono". And then connecting the REC out to the In ports on the Sonos Port. However even with the line out set to “fixed" in the Sonos app I can still control the volume in the app and the volume controls and settings on the amp don't do anything.I am not the most AV minded so grateful if someone could possibly advise where I'm going wrong… Thanks

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Corry P
1 year ago
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Roger 53Contributor I
posted in Home theater
Using Sonos with home cinema setup

I have just updated my old Yamaha AVR for a Denon 2800. My TV output is to a projector and Sonos Playbar (+Sub + 2x Play1). I have used an HDMI splitter for the past six year to separate the output from the AVR into video to the projector via an HDMI cable and the audio to the Playbar via an optical cable.When I installed the new Denon AVR I intended to use the same projector and Sonos system so connected to the two, via the same splitter box, to the Denon output as I had it previously. The picture quality is fine but I cannot get the sound to work at all.I have spoken to both Denon and Sonos technical support but neither are able to help or suggest what I might try. Can anyone in this community help please?Thanks

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R
1 year ago
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LbcpalContributor I
asked in Speakers
ceiling speakers and amp

Hi. Need help. I want to have 2 ceiling speakers in kitchen/dinning room (for music) and 2 ceiling in living room . I have bought 2 pairs of speakers and 1 amp. is this possible to have living room speakers working with tv and music in kitchen? thanks

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1 year ago
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WpartridgeContributor I
asked in Controllers and Music services
Sonos duplicated rooms

Hi, I have recently moved house and had to reconfigure my system. For some reason, Sonos has duplicated my 'Dining Room' so now I have three 'Dining Rooms', each with a separate component (see image). Is there a simple way to remove the duplicates and just have one Dining room with all the components in? Thanks  

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controlav
1 year ago
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jlockwoodContributor I
asked in Controllers and Music services
Apple Music Classical

Apple acquired Primephonic in 2021 with the intention of using that service as the basic of creating their own music solution aimed specifically at the Classical music genre.I did not pay much attention at the time but I thought this was more for dealing with the enhanced meta data/tag information needed for the Classical music genre. For example the same music title composed by the same original composer may have multiple recordings from many different orchestras over time and with sometimes different conductors, soloists or singers any of which might be specifically looked for by classical music enthusiasts.Well Apple are this month finally launching their new Apple Music Classical app which is the dedicated app for classical music and will be backed up by the current Apple Music streaming service. It will be free to existing Apple Music subscribers.See - https://apps.apple.com/app/id1598433714Initially at least it is only available as an iPhone app and not an iPad or Mac app.The rel

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B
1 year ago
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henrisContributor I
asked in Portable speakers
Roam & UNPNP/SMB

Hello to all. My SonosRoam can't find unpnp or smb shares. This happened after changing the ac router to ax. But my denon ceol finds unpnp and nvidia shield tv finds unpnp/smb. Sonos connects to the router and the ssd connected to it, but it says that there are no media shares... Since my denon and nvidia find all shares, I don't want such advice that: you need to disconnect ax or something similar. If my old devices work with the new router, then I think that the problems are not in it. Thank you in advance for your suggestions.

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Ken_Griffiths
1 year ago
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