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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26401 Topics
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K6mrnContributor I
asked in Home theater
Sub is connected but is not working

Sub is connected but is not working. Trueplay doesnt complete - cant find one speaker - even though i can see all speakers connected but doesnt work.Sound does cut in and out. 966315147 is the diagnostics number.

2
K
1 year ago
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Andrew FloundersContributor I
posted in Controllers and Music services
Unopenable audio files on Mac after deleting Sonos app

I bought a Sonos Era 100 to use in conjunction with a 2019 Macbook Air running Venture 13.3.1. It became clear that the Sonos speaker was not suitable for me and I took it back. But now after I deleted the Sonos app almost all of my audio files cannot be opened by any of the applications I use for audio (Quicktime Player, VLC, the Amazing Slow Downer, or the infuriating Music). I thought it might be something to do with permissions as it seemed for a while that if I copied a file to the desktop and deleted the “SonosDM” from the permission list on the Info panel it would open. But then that seemed to stop working. I tried various things: disk first aid in recovery mode, deleting some Sonos folders that were still in ~/Library, abundant restarts. Oh how weird. I seem to have fixed the problem (at least for now!): I attempted to change the default open-with of one mp3 file from Quicktime player to VLC. It wouldn’t take but now it seems that file and every one I’ve tried opens as expected

6
J
1 year ago
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edjsContributor I
asked in Speakers
beam Gen 2 vs era 300

As part of house renovations I’m updating the whole music system, we’ve now got an exposed RSJ that separates the kitchen and dining room, its open plan but still distinct enough to be 2 different rooms. The RSJ would make a beautiful location for a beam gen 2 facing into the kitchen, then on the back on the RSJ facing into the dining room a pair of era 100’s. Does anyone have experience of the beam gen 2 vs the era 300? The era 300 wouldn’t be a natural fit anywhere in the room but if the sound is significantly better we may have to find somewhere. 2 pairs of era 100 was also a consideration but with the speakers being placed relatively high in the room the dolby atmos feature would most likely be beneficial.

5
UKMedia
1 year ago
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AtfantContributor I
asked in Advanced setups
Connecting Vinyl Player to Sonos Beam with Sonos Port

Hi,I’m looking to connect a record player (which has a built-in preamp) to my Sonos Beam and One SL’s. I heard that I could purchase a Sonos Port and connect the Port to my Beam via Wi-Fi to be able to play records over my sound system. Would this work?

1
Airgetlam
1 year ago
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PinobassContributor I
posted in Home theater
help

I have 4 symfonisk gen 2 plus play 3 should I add sub mini?

1
Airgetlam
1 year ago
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DUKERDOGContributor II
posted in Home theater
hdmi earc connection

Sonos app tells me that I need to hook up sonos amp t earc. But my arc is connected to the earc on my TV 

2
G
1 year ago
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JmorgsContributor I
asked in Home theater
volume Control

I’ve set up a Beam to our TV and we have 2 moves that are connected through the Beam.  The TV remote can control the volume for the Beam but will not control the moves.  We are wanting them to sync together so the tv remote can control all volume.  We have grouped the beam and moves, but the remote still only controls the Beam volume.  How do we sync them so the remote will control all devices together?

2
AjTrek1
1 year ago
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Lazlo PhanzContributor I
asked in Speakers
Speakers unresponsive

Here’s what happens: I play music through one speaker in a room for a while then stop and go do something else. Later, I try to start music in a different room but it only plays in the room from earlier. The app allows me to change the speaker and room and shows that I’ve changed them...but the music keeps coming from the speaker from earlier. So I try to turn the music off entirely but it won’t turn off, just keeps playing from the speaker. So I close the app. Music keeps right on playing. It only stops when I go to the original room and unplug the speaker. 

5
buzz
1 year ago
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Smitty77Contributor I
asked in Home theater
Beam Gen 1 & Mini Sub - Adding SL1's as a L/R Front stereo to complement the Beam?

This is for an RV application. Which is certainly not ideal for sound reproduction.We’ve a 45’ Coach, and the front listening area is about 28’ x 12’ (Four slide in the coach, and when opened, the two front slides provide up to 12’ width for sitting and galley area.). The 50” TV and Beam are in the front of the cab, above the dash area. And due to side cabinets and no slides in that area, has about a 7’ wide area. Thus my comment about non ideal sound reproduction spacing to work with:)! Our primary purpose for the Beam, was to improve the Voice Audio, as the TV’s speakers are enclosed in the mounting cabinet. To say the lease, the TV speakers are severely muffled. And the Beam + Sub Mini, after Trueplay, really does a nice job for TV audio, and casual music reproduction. We’re not too concerned with Surround Sound, and the Beam/Sub Mini is more then sufficient for our TV and Movie watching.I’d like to improve the HiFi sound reproduction, primarily simple Stereo… That’s the background

2
S
1 year ago
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LorrenContributor I
asked in Speakers
new router help

Hello! I have just received a new router and set it up. I cannot access the part of the Sonos app that is settings > WiFi, in order to connect my beam and Sonos one, it’s greyed out. Does anyone know a fix for this please? I have used the Ethernet for now but this is not ideal for me. 

3
P
1 year ago
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elangsruContributor II
asked in Controllers and Music services
Using buttons to control favourites

Is it possible to use the ERA speakers (or other speakers for that matter) as radio without using the app. Meaning you can turn on a favorite radio station from the top of the speaker and not have to start it from your phone. 

1
G
1 year ago
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ViktorgrindbergContributor I
asked in Home theater
lg oled c2 + arc

Hi Got an sonos arc connected to an lg oled c2 83” and sound works fine.But when trying to set it Up with the app it fails and disconnects. Its when i get to the tv installation part it wants to Connect to earc hdmi port and it goes ”testing” and then the tv speakers gets changed to internal speakers and the soundbar reconnects or something because ”hdmi2 is avalible” pops Up on the tv the like i just connected the soundbar. and after that the app says ”not connected to arc!”   Ive tired turning off simplelink and on diffrent hdmi Cables tried both sonos and tv uppdated to newest firmware 

2
M
1 year ago
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WorlrlContributor II
asked in Home theater
atmos not working with beam 2

Hi.today I bought the beam 2.i have lg tv with arc (not earc) which I connected the beam to.also using the newest Apple TV 4K.on Sonos website it says that atmos can work with arc with Dolby digital +.but when I stream content which suppose to be atmos, it says on the Sonos app it’s Dolby digital 5.1.if it’s dolby digital plus it should write that?or it suppose to write atmos?am I missing something?thanks

4
W
1 year ago
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DavidMorrisContributor I
asked in Home theater
Era 300

I currently have a Sonos Beam Gen 2 with a Sub Mini and a pair of One SL as my Home Theatre System. How/can I integrate a Sonos Era 300 into this system as an additional speaker in the same room?

2
Ken_Griffiths
1 year ago
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mgerbasioContributor I
asked in Controllers and Music services
Music Choice Service

I’d like to request that “Music Choice” be added as a service so I can listen with the Sonos devices.

1
Airgetlam
1 year ago
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CarlForbertContributor I
asked in Components and Architectural
App Connection

I have a Port, Sub, Beam and two One’s.  Port is connected via cable.  Everything else is WiFi.The Port gets “lost” on a regular basis and has to be found.  Quite annoying.When opening the app wouldn’t it be good if both devices (Beam, Port) showed up on the Home Screen for regulating volume, etc.The UI for selecting music is clunky.   I believe selecting the device then the source/device would be more intuitive rather then the opposite.Regards.

1
Airgetlam
1 year ago
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SpaddywaddyEnthusiast I
asked in Controllers and Music services
Amazon Lossless and Where is the shuffle function?

I’m using Apple Music and find using the service through Sonos App to be frustrating, as it doesn’t function as the Standalone Apple Music app would. I can’t add tracks to my library and I can’t even shuffle tracks, there’s just no function for it?  I ha just added Amazon music because I’m thinking of ditching Apple Music. However, after adding the Amazon app there’s no function to shuffle?  Also, can someone tell me if I can just use the standalone Amazon app to play Lossless and High resolution music? I hate the fact that I’m forced to use the Sonos/Apple app to play hi res and lossless audio.  I note I can add new tracks albums ect, but this is added to “my Sonos”. So, in effect it won’t be available in the my Apple Music account? This is all very confusing and very disjointed. 

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Ken_Griffiths
1 year ago
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GEPAContributor I
posted in Controllers and Music services
App S2 ne s'ouvre pas.

L'application S2 de contrôle ne s'ouvre plus. L'image disparait en une fraction de seconde. Le système est pourtant à jour.Merci pour votre assistance 

2
G
1 year ago
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capsulaContributor I
asked in Home theater
Home Theater with Era 300

Hello, I have a Home Theater system made up of Sonos Beam (2nd gen), two Play1s and a Sub Mini, I would like to add two Sonos Era 300s, I wanted to know if it is possible to add them to the system and with what configuration.  Thank you

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C
1 year ago
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Maddox H TomasContributor I
asked in Controllers and Music services
Error Message

Hi all. When I try to click on a recently played playlist from Spotify via the Sonos app, I get the following error message: Your request can’t be processed at this time. If the problem persists, please check our Service Status page. I have checked the page and there’s no issue there, so it must be at my end. Any ideas? Thanks in advance.

1
UKMedia
1 year ago
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Jim RockfordContributor I
asked in Controllers and Music services
Cannot play my playlist from Amazon Music using the Sonos app

Hi.In the 'My Sonos' screen in the app I would normally select one of my playlists that is linked to Amazon Music Unlimited. Now when I want to play a song from my list I get a message 'unable to add songs to the queue'.I have turned off the speakers for a about half a minute, uninstalled and reinstalled the app (it is up to date) and also rebooted my phone, but this hasn't worked. I can use the cast function in the Amazon Music app which does work, although it is not as quickly 'responsive' as using the Sonos app when changing songs or fast forwarding etc. However, for other playlists that are available on Amazon (but none of my own) they play OK. So not sure why my list doesn't play?(Is using Cast the same audio quality as streaming directly in the Sonos app? I have Amazon Music Unlimited so stream HD/Ultra HD).Any help appreciated!Thanks. 

2
Ken_Griffiths
1 year ago
T
Thijs BContributor I
asked in Speakers
Era 100 Stereo Pair on Ethernet

I have two Era 100 speakers in a stereo pair, I want to connect them via the ethernet. Do I buy one adapter and wire in one, or do I need to buy two adapters and wire in both? 

1
Ken_Griffiths
1 year ago
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DrewansmithContributor I
posted in Home theater
isolating dialogue to pkay bar

Hi,  I’ve recently added 2 of the sonos/ ikea speakers to my living room set up, having them as my rear speakers and a pair of ones as my front along with the play bar. Music sounds great but when playing films, the dialogue plays out of the bar and the two front one speakers. Any ideas con how to remedy? Cheers.  

2
106rallye
1 year ago
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terryalbertContributor I
asked in Home theater
What is the battery life of the Era 300 with the Beam 2 and Sub Mini attachments?

What is the battery life of the Era 300 with the Beam 2 and Sub Mini attachments?

1
M
1 year ago
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Leah KContributor I
posted in Components and Architectural
Delete equipment long gone?

My system still lists a Bridge. I am pretty sure that’s in a landfill somewhere. (We’ve moved houses since...it hasn’t been connected in more than a decade.) How do I delete it?

2
Airgetlam
1 year ago
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