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Hi Everyone

We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.

First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.

Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.

Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.

We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:

  • Alarms management
  • Sleep timers
  • Queue management
  • Playlist editing

In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.

We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!

Thanks for listening - take care of yourselves, and each other.

 

Combined threads:

General feedback (not relating specifically to those below):

Queue management: 

Alarms:

Playlists: 

Music Library:

Sleep Timers:

 

Please note that there is an official statement that can be read here.

 

Hmmm….🤔 

So much dissatisfaction and yet you still purchased an Arc Ultra and Sub 4…Care to explain your reasoning???

Your post beat me to it ​@AjTrek1 but exactly the point, I noticed this too.

Why would anyone do this, if they were already dissatisfied with their Sonos system to an extent where it caused them to call into Sonos Support repeatedly and change ISP’s too? - it seems a strange thing to then purchase Sonos’ two newest and most expensive products when they’ve had all the past issues with their system.

In the past folks that had Sonos issues at power failure or rebooting after updates have been able to gain a bit of stability by setting static/reserved IP addresses for all Sonos.

Only takes a couple minutes and your router’s DHCP page should tell you how.

For what it’s worth, related to my anecdote, none of my “permanent” devices have dynamic allocations.

I've always been a big fan of Sonos and have always loved the app for its ease of use and seamless functionality. However, since the most recent refresh a few months ago, I've encountered some challenges that have made the experience less enjoyable. Whether I'm using my iPad, iPhone, or Windows device, the app occasionally struggles to respond and feels less intuitive than before.

It seems that the redesign hasn't fully addressed the needs of loyal users like me. I believe that consulting users and thoroughly testing updates before releasing them could really help maintain the high standards we've come to expect from Sonos.

While I'm currently frustrated with the app, I know how amazing Sonos products can be when everything works flawlessly. I'd like to see a renewed focus on creating an app experience that matches the premium quality of the speakers. A more gradual approach to updates based on user feedback and iterative improvements could work wonders.

Sonos has always been a brand I've passionately recommended, and I really hope they take this opportunity to refine the app and bring back the user-friendly experience that made so many of us fans in the first place. With the right tweaks, I'm confident they can turn this around and make the Sonos ecosystem shine again!

Since a new update, I lost all control over my volume. Sliders are just gone and no way to get them back. How do I fix this?

 

 

​@Oleander, 

Thats odd, I don’t see those type of issues with the Sonos App here, the volume slider appears when the room is selected (see attached). I’m just wondering if it  might perhaps be the case you have only updated the App and not yet updated the device firmware? Perhaps check via the App settings for any device firmware updates.

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