We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
General feedback (not relating specifically to those below):
Queue management:
Alarms:
Playlists:
Music Library:
Sleep Timers:
Please note that there is an official statement that can be read here.
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I’ll ask…have you, after getting this skipping, submitted a diagnostic and called Sonos support? They should, I would think, be able to tell you why there was skipping, but not necessarily where it was from, if it was externally produced. I’d imagine there is a lot of data that shows in that diagnostic, unfortunately we’re not exposed to it, only Sonos employees have access to it.
While I’ve never needed to do it with Sonos, I wouldn’t be afraid to call back until you get a more knowledgeable rep. Training and understanding likely varies, although hopefully not much. I’ve needed to do this with other companies before. The challenge is, in my experience, that CS is usually a gateway job, and gets a lot of minimum wage folks, whose focus may be elsewhere.
I totally agree, Bruce. I was just telling my wife that I need to do just that. I also reacquainted myself with the location of the Submit Diagnostics tab in preparation for the call. Thanks, again, Bruce. Brad
I called Sonos Support this morning and was lucky enough to get help from Hugo in Costa Rica. What a nice guy. I told him about the stuttering music and was able to replicate it over the phone so he could hear it. Long story short, after a couple of diagnostics, he could tell that the WiFi signal to my Play 1s was weaker than it should be - even with one of those new pods right outside the door. He asked me to take the Play 1s down near the router to test his discovery. So, I took ‘em down into the office the router is located in, waited for them to boot up and then played the same song that had previously skipped. This time… no skipping/stuttering.
As a solution, he suggested that I run an ethernet cable from the pod outside of the office door to one of the Play 1s. I took the speakers back up to my office and, as a test, I relocated the speaker furthest from the door so that, now, it’s right next to the door with that miserable pod on the other side of the wall. The speakers are now both behind me instead of both being off to my right side. I probably should have done that long ago. This seems to have done the trick although, I’m not getting comfortable too quickly. If this doesn’t work, I’ll grab a 25’ ethernet cable to link the pod and the nearest Play 1.
One last thing that we did and, honestly, I feel like a dolt. We updated the desktop controller (S2) on my old iMac that runs on the old operating system. I was totally wrong in thinking that my OS was no longer supported. My Mac OS is 10.14.6 and, Hugo told me that Sonos supports back to OS 10.12. I installed it, and… it worked. I was hesitant to try it and assumed that it wouldn’t. Instead, I was settling instead of solving.
Thanks to all associated with this most recent thread in helping me end the skipfest when playing music to my geriatric office set-up: Airgetiam, TeeDoubleuDee, SirDigitalKnight and, melvimbe. I’m hoping that I can give everyone a break for a while as I know I get quite verbose/wordy in here.
Brad
Glad you have had some success.
If you don’t mind can I ask if I am right in thinking your system worked fine before the App was upgraded May last year, and that your wifi network is the same now as then?
And if so this means SONOS now needs a stronger wifi connection than it did before the App upgrade?
And all to give us less functionality than we had before apart from the unwanted ability to have the App plastered with adverts.
I’ll ask…have you, after getting this skipping, submitted a diagnostic and called Sonos support? They should, I would think, be able to tell you why there was skipping, but not necessarily where it was from, if it was externally produced. I’d imagine there is a lot of data that shows in that diagnostic, unfortunately we’re not exposed to it, only Sonos employees have access to it.
While I’ve never needed to do it with Sonos, I wouldn’t be afraid to call back until you get a more knowledgeable rep. Training and understanding likely varies, although hopefully not much. I’ve needed to do this with other companies before. The challenge is, in my experience, that CS is usually a gateway job, and gets a lot of minimum wage folks, whose focus may be elsewhere.
I totally agree, Bruce. I was just telling my wife that I need to do just that. I also reacquainted myself with the location of the Submit Diagnostics tab in preparation for the call. Thanks, again, Bruce. Brad
I called Sonos Support this morning and was lucky enough to get help from Hugo in Costa Rica. What a nice guy. I told him about the stuttering music and was able to replicate it over the phone so he could hear it. Long story short, after a couple of diagnostics, he could tell that the WiFi signal to my Play 1s was weaker than it should be - even with one of those new pods right outside the door. He asked me to take the Play 1s down near the router to test his discovery. So, I took ‘em down into the office the router is located in, waited for them to boot up and then played the same song that had previously skipped. This time… no skipping/stuttering.
As a solution, he suggested that I run an ethernet cable from the pod outside of the office door to one of the Play 1s. I took the speakers back up to my office and, as a test, I relocated the speaker furthest from the door so that, now, it’s right next to the door with that miserable pod on the other side of the wall. The speakers are now both behind me instead of both being off to my right side. I probably should have done that long ago. This seems to have done the trick although, I’m not getting comfortable too quickly. If this doesn’t work, I’ll grab a 25’ ethernet cable to link the pod and the nearest Play 1.
One last thing that we did and, honestly, I feel like a dolt. We updated the desktop controller (S2) on my old iMac that runs on the old operating system. I was totally wrong in thinking that my OS was no longer supported. My Mac OS is 10.14.6 and, Hugo told me that Sonos supports back to OS 10.12. I installed it, and… it worked. I was hesitant to try it and assumed that it wouldn’t. Instead, I was settling instead of solving.
Thanks to all associated with this most recent thread in helping me end the skipfest when playing music to my geriatric office set-up: Airgetiam, TeeDoubleuDee, SirDigitalKnight and, melvimbe. I’m hoping that I can give everyone a break for a while as I know I get quite verbose/wordy in here.
Brad
Glad you have had some success.
If you don’t mind can I ask if I am right in thinking your system worked fine before the App was upgraded May last year, and that your wifi network is the same now as then?
And if so this means SONOS now needs a stronger wifi connection than it did before the App upgrade?
And all to give us less functionality than we had before apart from the unwanted ability to have the App plastered with adverts.
Sonos as you would phrase it does not need a stronger WiFi connection. If you read the response it was a Play 1 placed too far away from the WiFi signal. Ethernet connection has always been a solution even before the app refresh. Environment factors such as interference may be the cause or any number of reasons.
@Sherlock31
Don‘t get me wrong, but you asked if there wasn’t any change on the network, didn’t get an answer yet, but blaim Sonos for something as like the answer already has been given. Seems just a little bit as you are happy, if it would be like that.
I’ll ask…have you, after getting this skipping, submitted a diagnostic and called Sonos support? They should, I would think, be able to tell you why there was skipping, but not necessarily where it was from, if it was externally produced. I’d imagine there is a lot of data that shows in that diagnostic, unfortunately we’re not exposed to it, only Sonos employees have access to it.
While I’ve never needed to do it with Sonos, I wouldn’t be afraid to call back until you get a more knowledgeable rep. Training and understanding likely varies, although hopefully not much. I’ve needed to do this with other companies before. The challenge is, in my experience, that CS is usually a gateway job, and gets a lot of minimum wage folks, whose focus may be elsewhere.
I totally agree, Bruce. I was just telling my wife that I need to do just that. I also reacquainted myself with the location of the Submit Diagnostics tab in preparation for the call. Thanks, again, Bruce. Brad
I called Sonos Support this morning and was lucky enough to get help from Hugo in Costa Rica. What a nice guy. I told him about the stuttering music and was able to replicate it over the phone so he could hear it. Long story short, after a couple of diagnostics, he could tell that the WiFi signal to my Play 1s was weaker than it should be - even with one of those new pods right outside the door. He asked me to take the Play 1s down near the router to test his discovery. So, I took ‘em down into the office the router is located in, waited for them to boot up and then played the same song that had previously skipped. This time… no skipping/stuttering.
As a solution, he suggested that I run an ethernet cable from the pod outside of the office door to one of the Play 1s. I took the speakers back up to my office and, as a test, I relocated the speaker furthest from the door so that, now, it’s right next to the door with that miserable pod on the other side of the wall. The speakers are now both behind me instead of both being off to my right side. I probably should have done that long ago. This seems to have done the trick although, I’m not getting comfortable too quickly. If this doesn’t work, I’ll grab a 25’ ethernet cable to link the pod and the nearest Play 1.
One last thing that we did and, honestly, I feel like a dolt. We updated the desktop controller (S2) on my old iMac that runs on the old operating system. I was totally wrong in thinking that my OS was no longer supported. My Mac OS is 10.14.6 and, Hugo told me that Sonos supports back to OS 10.12. I installed it, and… it worked. I was hesitant to try it and assumed that it wouldn’t. Instead, I was settling instead of solving.
Thanks to all associated with this most recent thread in helping me end the skipfest when playing music to my geriatric office set-up: Airgetiam, TeeDoubleuDee, SirDigitalKnight and, melvimbe. I’m hoping that I can give everyone a break for a while as I know I get quite verbose/wordy in here.
Brad
Glad you have had some success.
If you don’t mind can I ask if I am right in thinking your system worked fine before the App was upgraded May last year, and that your wifi network is the same now as then?
And if so this means SONOS now needs a stronger wifi connection than it did before the App upgrade?
And all to give us less functionality than we had before apart from the unwanted ability to have the App plastered with adverts.
Sonos as you would phrase it does not need a stronger WiFi connection. If you read the response it was a Play 1 placed too far away from the WiFi signal. Ethernet connection has always been a solution even before the app refresh. Environment factors such as interference may be the cause or any number of reasons.
Well this is a thread on feedback on the new App, so if it’s just the case that the poster moved his speakers out of wifi range I wouldn’t expect him to be posting here about his issues.
Well this is a thread on feedback on the new App, so if it’s just the case that the poster moved his speakers out of wifi range I wouldn’t expect him to be posting here about his issues.
Yeah, because nobody ever posts off-topic stuff in here.
I’ll ask…have you, after getting this skipping, submitted a diagnostic and called Sonos support? They should, I would think, be able to tell you why there was skipping, but not necessarily where it was from, if it was externally produced. I’d imagine there is a lot of data that shows in that diagnostic, unfortunately we’re not exposed to it, only Sonos employees have access to it.
While I’ve never needed to do it with Sonos, I wouldn’t be afraid to call back until you get a more knowledgeable rep. Training and understanding likely varies, although hopefully not much. I’ve needed to do this with other companies before. The challenge is, in my experience, that CS is usually a gateway job, and gets a lot of minimum wage folks, whose focus may be elsewhere.
I totally agree, Bruce. I was just telling my wife that I need to do just that. I also reacquainted myself with the location of the Submit Diagnostics tab in preparation for the call. Thanks, again, Bruce. Brad
I called Sonos Support this morning and was lucky enough to get help from Hugo in Costa Rica. What a nice guy. I told him about the stuttering music and was able to replicate it over the phone so he could hear it. Long story short, after a couple of diagnostics, he could tell that the WiFi signal to my Play 1s was weaker than it should be - even with one of those new pods right outside the door. He asked me to take the Play 1s down near the router to test his discovery. So, I took ‘em down into the office the router is located in, waited for them to boot up and then played the same song that had previously skipped. This time… no skipping/stuttering.
As a solution, he suggested that I run an ethernet cable from the pod outside of the office door to one of the Play 1s. I took the speakers back up to my office and, as a test, I relocated the speaker furthest from the door so that, now, it’s right next to the door with that miserable pod on the other side of the wall. The speakers are now both behind me instead of both being off to my right side. I probably should have done that long ago. This seems to have done the trick although, I’m not getting comfortable too quickly. If this doesn’t work, I’ll grab a 25’ ethernet cable to link the pod and the nearest Play 1.
One last thing that we did and, honestly, I feel like a dolt. We updated the desktop controller (S2) on my old iMac that runs on the old operating system. I was totally wrong in thinking that my OS was no longer supported. My Mac OS is 10.14.6 and, Hugo told me that Sonos supports back to OS 10.12. I installed it, and… it worked. I was hesitant to try it and assumed that it wouldn’t. Instead, I was settling instead of solving.
Thanks to all associated with this most recent thread in helping me end the skipfest when playing music to my geriatric office set-up: Airgetiam, TeeDoubleuDee, SirDigitalKnight and, melvimbe. I’m hoping that I can give everyone a break for a while as I know I get quite verbose/wordy in here.
Brad
Glad you have had some success.
If you don’t mind can I ask if I am right in thinking your system worked fine before the App was upgraded May last year, and that your wifi network is the same now as then? is means SONOS now needs a stronger wifi connection than it did before the App upgrade?
And all to give us less functionality than we had before apart from the unwanted ability to have the App plastered with adverts.
Sonos as you would phrase it does not need a stronger WiFi connection. If you read the response it was a Play 1 placed too far away from the WiFi signal. Ethernet connection has always been a solution even before the app refresh. Environment factors such as interference may be the cause or any number of reasons.
“Ethernet connection has always been a solution even before the app refresh. Environment factors such as interference may be the cause or any number of reasons“ - I didn’t say it wasn’t and they weren’t. I think you missed the point, oh and I did read the response, thanks very much.
Well this is a thread on feedback on the new App, so if it’s just the case that the poster moved his speakers out of wifi range I wouldn’t expect him to be posting here about his issues.
Yeah, because nobody ever posts off-topic stuff in here.
Yeah, and nobody else has reported problems with songs skipping since the new App last year...
Yeah, and nobody else has reported problems with songs skipping since the new App last year...
Not what I said at all. I’m simply remarking that relying on the title of a thread as a indicator of what people are posting about at any given time is rather silly. Especially when the thread is 160+ pages long.
@Sherlock31
Don‘t get me wrong, but you asked if there wasn’t any change on the network, didn’t get an answer yet, but blaim Sonos for something as of the answer already has been given. Seems just a little bit as you are happy, if it would be so.
“Happy” is not a word I associate with the SONOS experience since May last year.
“Happy” is what I’ve been since replacing 5 of my 6 Sonos zones with Bluesound equivalents. They’re great!
My one remaining zone (not counting my Roam) is my TV room, and those guys don’t really need the dreadful Sonos app.
@Flattliner I am happy you are happy with your new devices, but this is the fourth topic you’ve mentioned that in.
@Flattliner I am happy you are happy with your new devices, but this is the fourth topic you’ve mentioned that in.
Sometimes people have to repeat themselves to believe everything is fine.
“Happy” is what I’ve been since replacing 5 of my 6 Sonos zones with Bluesound equivalents. They’re great!
My one remaining zone (not counting my Roam) is my TV room, and those guys don’t really need the dreadful Sonos app.
Yeah Bluesound have a good rep it seems.
Re the latest App update:
80.18.24 (Android)
80.18.27 (iOS)
Release date: 3/31/2025
In this update:
Ability to create and edit Sonos playlists
Gradual rollout: This feature will be available to all users over time
Has anyone got this playlist functionality yet?
I’m on Android and updated to 80.18.24 but no sign of playlist for me yet.
@Sherlock31, You also need to be on the latest firmware build. You’ll find the Sonos playlists under “Favorites”.
@Sherlock31, You also need to be on the latest firmware build. You’ll find the Sonos playlists under “Favorites”.
Ah thank you very much. I am on the latest firmware and thought I had looked everywhere for my existing playlists but there they are under ‘Favorites’.
I can’t see how to create a new playlist though? Is this possible yet?
@Sherlock31, You also need to be on the latest firmware build. You’ll find the Sonos playlists under “Favorites”.
Sherlock31 (and others)… My apology for not getting back to you sooner but, I’m didn’t receive email notices that a reply/comment has been made to this thread.
I decided to check back in today as I’m still experiencing intermittent skipping/stuttering up in my office with the Play 1s. I feel that problem lies with the local service provider and the new router/modem with the pods. I’m not a fan. The issues cleared up for a couple of days but, reoccurred. I was also noticing the spinning ball on my web browser (Firefox) so, I’m leaning WAY more towards our ISP than Sonos. This wasn’t an issue before the May ‘24 update but, like jgatie and others have mentioned, this is a separate issue.
UPDATE: Ironically, the miserable thing is skipping as I type this. I did a Get Info on the song in question and, it showed VLC as the chosen application to Open it. Why, I haven’t a clue. I decided to switch that to Sonos and am retesting. (side note: they’re FLAC files and, possibly, ones that I converted from AIFF. Why? Because those suffered far worse from the skipping issue than currently.)
Here’s the result: The skipping/stuttering starts at the same location on the same song. My thought is that there’s an issue with the music file; could be corrupted and, one of the albums I converted to FLAC months ago). I’m trying other, random songs to test this further. Always something.
Brad
Sherlock31 (and others)… My apology for not getting back to you sooner but, I’m didn’t receive email notices that a reply/comment has been made to this thread.
I decided to check back in today as I’m still experiencing intermittent skipping/stuttering up in my office with the Play 1s. I feel that problem lies with the local service provider and the new router/modem with the pods. I’m not a fan. The issues cleared up for a couple of days but, reoccurred. I was also noticing the spinning ball on my web browser (Firefox) so, I’m leaning WAY more towards our ISP than Sonos. This wasn’t an issue before the May ‘24 update but, like jgatie and others have mentioned, this is a separate issue.
UPDATE: Ironically, the miserable thing is skipping as I type this. I did a Get Info on the song in question and, it showed VLC as the chosen application to Open it. Why, I haven’t a clue. I decided to switch that to Sonos and am retesting. (side note: they’re FLAC files and, possibly, ones that I converted from AIFF. Why? Because those suffered far worse from the skipping issue than currently.)
Here’s the result: The skipping/stuttering starts at the same location on the same song. My thought is that there’s an issue with the music file; could be corrupted and, one of the albums I converted to FLAC months ago). I’m trying other, random songs to test this further. Always something.
Brad
The second test song was an MP3 and had no issues whatsoever. I’m feeling that the FLAC got damaged converting it from the AIFF (Mac specific) format. I tossed the whole folder, am re-importing that album, updating the Library via the S2 desktop controller and see where it leaves me. I’ll leave it as an AIFF as these “used” to work. Kind of off-topic but… if anyone has further suggestions for this, as usual, I’m open to learning. Thanks all. Brad
Update #2: I re-imported the album and did not convert the AIFF files. They would play with anything resembling music. So, I converted them to FLAC again but… instead of the previous setting of Stereo 44100 Hz, I chose Stereo 32000 Hz. So far no problems.
My thoughts are that after one of the firmware upgrades, Sonos would no longer play my AIFF formatted music and, the recent skipping/stuttering was due to choosing too large of a Hz rate for my system. Since this album was a remastered Hendrix Smash Hits album - and most of the songs are mono conversions - I’m not too upset as there’s no audio quality to lose.
Hello!
I know with the latest update, we have gotten the following:
80.18.24 (Android)
80.18.27 (iOS)
Release date: 3/31/2025
In this update:
Ability to create and edit Sonos playlists
Gradual rollout: This feature will be available to all users over time
I’m not sure if I missed this already posted or previously asked, but has there been any mention of getting sorting of playlists/favourites alphabetically instead of chronologically like they are at the moment?
Also, has there been any mention of creating a new playlist from the queue? I can’t see any way to create a playist from the queue. Sometimes, I will add a bunch of songs/albums to the queue and I used to be able to save that to a playlist, but with the new app, that feature hasn’t been added back, and I haven’t seen any mention of that coming back.
Thanks!
@Sherlock31, You're welcome! A queue cannot be saved as Sonos playlist.
Is this true in the new App? Really, you can't save a queue as a Sonos Playlist? That's pretty fundamental functionality isn't it? Has it gone (even ‘temporarily’)?
(apologies if I've misunderstood the point as queues and playlist terms are often used interchangeably here)
How can an app have no Save button?
How can an app have no Save button?
Excuse me...according to your profile you’ve been a Sonos user since 2015 well; before the App refresh. Now you make a vague statement regarding a “Save Button” . What’s your point and where is a “save” button needed?
How can an app have no Save button?
What’s your point and where is a “save” button needed?
. What’s your point and where is a “save” button needed? 
