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JustDoIt
Contributor I
June 13, 2024

Why Sonos? Patrick, what are you doing?!

I had this show up on YouTube feed today, I think this is finally the straw that broke the camel’s back. 

I dealt with the terrible “new” app. I dealt with previous features being removed and having to be reintroduced. I dealt my system dropping off the network. I dealt with it all. Now you're telling me that aside from almost making my entire hardware paperweights , I now have to deal with the fact that you're going to sell my data, and not only that, I can’t opt out of it, you're forcing me into these terms, after spending thousands on your hardware. 

 

DO BETTER SONOS. DO BETTER. 

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    24 replies

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    Rhonny
    Prodigy III
    June 14, 2024

    Money?

    Bumper
    Bumper
    June 14, 2024

    I didn’t get that pop up (maybe due to location or the dns I use). With these popups IME you can decline and read the content or not. Or was this not the case with this one?

    Nope. Accept or Manage Options. If you click Manage Options, the choice is Accept All or Confirm Choices. If you only want to Confirm Choices, you first need to scroll down all the various toggles (turning on or off), and then you have to go into Vendor Choices and individually toggle off all their hundreds of partners…

    Perhaps you have previously pressed Accept, as if you do that, usually you don’t ever get the window again. 

    Maybe. But I don’t get it in a private window either  (Firefox version of incognito) and nextdns off, so maybe it’s location. Oh well the privacy focused people can choose to accept or not I guess. 

      Mike H
      Mike H
      Retired Sonos Staff
      June 17, 2024

      Hey everyone.


      Keith posted an official statement from Sonos that addresses the talks on Terms of Service we have seen the last two weeks on the community:

      I hope this helps shed some light on it all.

      How we survive is what makes us who we are - Rise Against
        Bart12314
        Lyricist III
        June 18, 2024

        Hey everyone.


        Keith posted an official statement from Sonos that addresses the talks on Terms of Service we have seen the last two weeks on the community:

        I hope this helps shed some light on it all.

        I found the response bad, why an opt out by only by sending emails. Why no opt in? 
         

        It has nothing to do with transparency, it is all marketing. The decisions Sonos makes at the moment are unbelievable.

         

        1) The app is overwhelmingly failing. The amount of complains is huge, bugs, slow etc.
        2) The new privacy agreement is a step back for the privacy of customers. 

        3) The safety, it is unbelievable that Sonos systems of all customers are world wide accessible by a web browser, whiteout prober security (no 2fa). And there is no opt out and this is a huge risk. 

        4) Sonos removed complete local acces and runs everything true there cloud. 

        I have for a long time advised Sonos to many of my friends. The comfort and easy of use music system was great. I always found Sonos a premium brand. At the moment however I lost al trust in Sonos and instead of making things better it is getting worse and worse. 

        I am truly looking around for alternative speakers and even a classic setup with receiver and speakers because I am done with company’s that play and fool around with customers.  
         

        Sonos you broke something that did not need to be fixed. A beautiful product, app and brand is completely destroyed in the matter of weeks. 

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