Why is the new app such a disaster?

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Hi.

so.. I’ve been a long time customer of Sonos and have been very satisfied with both hardware and software. The speakers sounds great and the app (old one) was okej, not great but ok.

But now.. What is going on really? Did you not test the app before releasing it? Where you in such a hurry that you did not care if it would hurt your trademark? Because it just did.

I’ve followed all your guidelines to make the app work.

Reinstalled hardware + updates too all products
checked the router (even placed all my products next too the router)
Reinstalled the app.
Tried with ethernet cabel (Cat 6)

Almost nothing works anymore. I have problems connecting too my system, my speakers and my connection with spotify and apple music. And I haven’t even mentioned how difficult the app is too navigate around. It’s totally messy..

Did you use a cheap consulting agency?

And I’m absolutely not alone complaining about this as you might have seen. All my friends who uses Sonos are having the same problems and my mother who also uses sonos are losing her mind over this.

I have spent hundreds of dollar (or in my case, thousands of kr, swe). I am considering changing all of my speakers if this doesn’t get any better soon. Please take this criticism seriously and don’t come and say I haven’t tried everything. I have done everything in the right order and everything SHOULD work, but it doesn’t.

And let’s, just for the fun of it, I did anything wrong with my installation. Why make it so difficult installing it correctly? Shouldn’t this system be a easy and user friendly system?

best, and angry, regards
Patrik

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BumperAnswer

I would if I didn’t just lost trust in the Sonos system. I also use Boss for headphones and it have worked great for me.

I suppose there is never only one factor, but the major one seems to be that they didn’t care about yours and mine issues created by releasing a half backed bug riddled app because of the Ace. Literally you have issues because Ace.

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Airgetlam

No issues I’ve seen, it may be local to your system. At the least, I’d submit a system diagnostic within 10 minutes of experiencing this problem with Apple Music, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

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