Contributor I

Answered

Why is the new app such a disaster?

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Hi.

so.. I’ve been a long time customer of Sonos and have been very satisfied with both hardware and software. The speakers sounds great and the app (old one) was okej, not great but ok.

But now.. What is going on really? Did you not test the app before releasing it? Where you in such a hurry that you did not care if it would hurt your trademark? Because it just did.

I’ve followed all your guidelines to make the app work.

Reinstalled hardware + updates too all products
checked the router (even placed all my products next too the router)
Reinstalled the app.
Tried with ethernet cabel (Cat 6)

Almost nothing works anymore. I have problems connecting too my system, my speakers and my connection with spotify and apple music. And I haven’t even mentioned how difficult the app is too navigate around. It’s totally messy..

Did you use a cheap consulting agency?

And I’m absolutely not alone complaining about this as you might have seen. All my friends who uses Sonos are having the same problems and my mother who also uses sonos are losing her mind over this.

I have spent hundreds of dollar (or in my case, thousands of kr, swe). I am considering changing all of my speakers if this doesn’t get any better soon. Please take this criticism seriously and don’t come and say I haven’t tried everything. I have done everything in the right order and everything SHOULD work, but it doesn’t.

And let’s, just for the fun of it, I did anything wrong with my installation. Why make it so difficult installing it correctly? Shouldn’t this system be a easy and user friendly system?

best, and angry, regards
Patrik

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BumperAnswer

I would if I didn’t just lost trust in the Sonos system. I also use Boss for headphones and it have worked great for me.

I suppose there is never only one factor, but the major one seems to be that they didn’t care about yours and mine issues created by releasing a half backed bug riddled app because of the Ace. Literally you have issues because Ace.

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jgatie

Just a note: Soliciting sales on here is against the TOS.

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EricBr

Contributor I

Can you propose alternatives than sonos ( need NAS access and online service sucj as Spotify Tidal) Multiroom nice too

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jkornit

Lyricist III

Just a note: Soliciting sales on here is against the TOS.

if so, i will deal with the consequences. Are they really going to sue a customer over being upset about their product. Think of the news coverage. It would ruin them.

Besides, i see TOSs all the time and they are a blur.

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jgatie

if so, i will deal with the consequences. Are they really going to sue a customer over being upset about their product. Think of the news coverage. It would ruin them.

Besides, i see TOSs all the time and they are a blur.

Sue? Who said anything about suing you? I meant that any posts soliciting sales will be removed.

It’s dumbfounding how many people immediately think “lawsuit” around this place.

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jkornit

Lyricist III

let them remove it. what do i care. by then, i will have sold the stuff.

btw, lawsuit is the language corporations understand and want to avoid at all costs. They are never inexpensive

I work for a firm that will do anything, anything, before going to court

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jgatie

let them remove it. what do i care. by then, i will have sold the stuff.

btw, lawsuit is the language corporations understand and want to avoid at all costs. They are never inexpensive

I work for a firm that will do anything, anything, before going to court

In the decade and a half I’ve been posting here, there have been at least a thousand threats of a class action lawsuit for one slight or another.

Guess how many were actually filed?

One, and it was a “class” of (you guessed it) one (he lost). So I’m quite sure those other 999 or so idle threats didn’t/don’t have Sonos shaking in its boots.

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rohang

Contributor I

Can you propose alternatives than sonos ( need NAS access and online service sucj as Spotify Tidal) Multiroom nice too

Long time Sonos devotee here. I’m exploring Bluesound.

(jgatie - let’s see how long this takes to be removed ...).

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jgatie

Can you propose alternatives than sonos ( need NAS access and online service sucj as Spotify Tidal) Multiroom nice too

Long time Sonos devotee here. I’m exploring Bluesound.

(jgatie - let’s see how long this takes to be removed ...).

It won't be. Sonos doesn't care if competitors are discussed.

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jkornit

Lyricist III

OK, it’s been more than 10 days because the app ‘worked’ but now, it cannot even get the rooms straight and i am tired of the poor quality of the app. As a developer i am hoping that Sonos Developers are ashamed of themselves for letting this through to production. As soon as i have it posted on an auction site, i will lyk.

Goodbye Sonos. You were great and then messed up.

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MichaelGR23894

Contributor I

More weirdness.. I kept having the music pausing or stopping when using the Sonos App.

But that’s why Apple Music.

Just to try (because at this point who knows what will make a difference) I switched to Spotify.

So far playback has been fine.

So there seems to be a problem with how the Sonos app interacts with Apple Music..? Has this been looked into? Anyone knows a fix?

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