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antipodeansam
Avid Contributor I
January 23, 2020
Answered

why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed 

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      shhbrownAnswer
      Lyricist I
      January 28, 2020

      I’m with you both. I have had messages from the CEO and Support team which have been of little use given the invalidity of TradeUp here in NZ. I have emailed them again and will let you know if I hear anything.

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      brad9999
      Lyricist II
      January 31, 2020

      Thanks Airgetlam, I just emailed the NZ contact to find out what they are offering.....

        dutyfree
        Lyricist III
        February 5, 2020

        @brad9999  any response?

        I think we could have a go at them under the Fair Trading Act for a non-disclosed change in terms

        brad9999
        Lyricist II
        February 5, 2020

        @dutyfree  yes i recieved a reply from the sales@thesoundstore.nz, they are able to offer the same 30% off trade up deal. so at least that part is “good news”.

        dutyfree
        Lyricist III
        February 5, 2020

        @brad9999 yes, “good news”, but I wont be parting with any more money for Sonos.  I think I will watch the tech develop and when the Sonos dies or two features I use, Spotify and Tunein dont work I will look at what is best at the time.  I'm not up for a 5 or so year reinvestment cycle.

        Stanley_4
        Stanley_4
        Grand Maestro
        February 6, 2020

        Where are you getting the five year reinvestment cycle?

        The minimum full support period is five years from when Sonos quits selling a device. Historically it has been far longer and there are no indications of any reason for Sonos to need to do another Legacy split off. Legacy gear will still work, it just won’t get new features.

          brad9999
          Lyricist II
          February 6, 2020

          Yes I am not 100% sure about more Sonos $ either, but I am thinking if of trading in my old Port for a playbar or beam as no longer have the need for the port...

          docjohn
          Lyricist II
          February 7, 2020

          Team,

          Just Traded up at Sound Store in Newmarket, Auckland. Easy as. If you can, just take your trade pieces in, they take them off your hands and replace with shiny new ones (After providing a few more dollars!)

          All very easy. Why didn’t Sonos let us Kiwi users know of this avenue directly????

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