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antipodeansam
Avid Contributor I
Jan 23, 2020 11:31 AM UTC
Answered

why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed 

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      shhbrownAnswer
      Lyricist I
      Jan 28, 2020 4:03 AM UTC

      I’m with you both. I have had messages from the CEO and Support team which have been of little use given the invalidity of TradeUp here in NZ. I have emailed them again and will let you know if I hear anything.

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      17 replies

      Doddsy0
      Lyricist III
      Jan 25, 2020 5:10 AM UTC

      Yeah I’m the same. Its bad enough having a legacy program, its another to not value NZ customers. I was in with Sonos from the early days - and this is what you get. Just give us a 35% coupon and a place to drop the old stuff.

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        antipodeansamAuthor
        Avid Contributor I
        Jan 27, 2020 10:01 AM UTC

        Any reply or explanation for this Sonos? 
         

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        shhbrownAnswer
        Lyricist I
        Jan 28, 2020 4:03 AM UTC

        I’m with you both. I have had messages from the CEO and Support team which have been of little use given the invalidity of TradeUp here in NZ. I have emailed them again and will let you know if I hear anything.

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        antipodeansamAuthor
        Avid Contributor I
        Jan 29, 2020 12:53 AM UTC

        Would be keen to know what you hear back, gutted having been a loyal customer for so long to have to dump all my gear and start over, but then again I guess this is some exciting new ideas from other companies 

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        controlav
        controlav
        Lead Maestro
        Jan 29, 2020 1:38 PM UTC

        Do Sonos have an actual presence in NZ? sonos.nz is not a live domain. Sonos is not in every country, for example while sonos.com.mx exists you can’t buy anything from them in Mexico, you have to use 3rd party sellers. There are also no doubt legal and logistical issues effecting this program in different countries.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        antipodeansamAuthor
        Avid Contributor I
        Jan 29, 2020 6:05 PM UTC

        Course they don’t, very few companies do, I don’t however see what difference that makes? I’m still a loyal customer, I still buy their products that they choose to sell here and they are still fully capable of putting our devices in recycle mode and providing a 30% discount through their chosen retailers. They are just choosing not to because they obviously feel their customer base in NZ and other “smaller” countries isn’t large enough to worry about losing. 

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        Airgetlam
        Airgetlam
        Jan 30, 2020 8:32 PM UTC

        I do note there is information on the Trade up countries page. 

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        Bruce
          docjohn
          Lyricist II
          Jan 31, 2020 10:14 PM UTC

          HI team. I have just spent a fruitless hour trying to see how to upgrade my legacy Sonos products only to read in the terms and conditions that, unlike our Aussie cobbers, New Zealand is not on the list of accredited countries. 

          I have been a loyal Sonos devotee for over 10 years and love the product. I am feeling significantly peed off to say the least that we are being neglected and prevented from doing the one thing that Sonos is actually asking us to do! You get an email saying Trade Up and all will be fine only to find for us as New Zealanders this is not available. Poor form Sonos. What is your response????

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          Airgetlam
          Airgetlam
          Jan 31, 2020 10:19 PM UTC

          Did you read the link I provided?

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          Bruce
          docjohn
          Lyricist II
          Jan 31, 2020 11:37 PM UTC

          Yep, on to it

          Cheers

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