Contributor I

Why do I need to log in to my account to change room settings?

17 replies
1669 views

My bass was a bit too deep for how late at night it was and the song I was listening to, and I wanted to just go quick change the volume on my bass in that room. I was told it'd been a while since I'd logged in and that I needed to log in again before I could go into settings.

What user-friendly advantage does requiring me to log in before I can go and change local settings like volume do for me?

I bought Sonos because I was very excited about having wireless sound throughout the house years ago. I've since been told that I not only need an account ( I don't remember when I registered for one, but I did ) and then that I need to log into that account again, randomly, to change some settings like bass volume in a room? Why? This is not user friendly. I didn't want an account in the first place, I don't know what sort of information, telemetry or otherwise, you want from me. I never have any intention of buying any Alexa-integrated products from you; and, I'm really not a fan of being a product by you collecting and using my information for other things; but, all of that aside and all of that I tolerated.

But why do I need to log in to my account to change bass and other room settings? Why? What's the advantage? Come on guys, Sonos before this username stuff really was the best "plug it in and it works" wireless stereo solution 😞

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pwt

Virtuoso

It wasn't connected to an account, in the past, so that's one part; but, honestly, the bigger thing is that I don't want the inconvenience of having to sign in, usually at a really bad time, to change room audio settings.

I imagine that the data collection has always been connected to an account. Also, as stated above, the requirement for a password to change settings appears to be a one-off request per controller. You won't be prompted next time you change settings using the same controller.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

S

Some UserAuthor

Contributor I

I'm pretty sure this is inaccurate. I've entered the password before and then, months later, I had to enter it again. Maaaaybe I uninstalled the app at some point because it was acting up; but, I'm very much not sure there.

pwt

Virtuoso

I'm pretty sure this is inaccurate. I've entered the password before and then, months later, I had to enter it again. Maaaaybe I uninstalled the app at some point because it was acting up; but, I'm very much not sure there.

Well, I'm certain it's accurate, so far.

The requirement for a password to access certain settings via the controller is a relatively recent change. I've only had to enter a password once per controller, to access these settings. It's quite possible there will be a recurrence, but it's hardly a frequent issue.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

jgatie

If you uninstall the app, you will have to reenter the password. A brutal task to have to undertake, but I'm sure one can power through. :8

jgatie

It wasn't connected to an account, in the past, so that's one part; but, honestly, the bigger thing is that I don't want the inconvenience of having to sign in, usually at a really bad time, to change room audio settings.

You always needed to enter an email in order to setup Sonos. This has been confirmed numerous times by Sonos reps

M

MML

Avid Contributor I

One option would be that Sonos could make it an option to use password "every time" or "not required" this would make it a little more efficient for the tweakers...

Home theatre Arc, Amp and 2 Subs - Gym, Beam - Distributed Audio 10 Amps

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lateapex911

Lyricist III

YEa, as a dealer/integrator I am in clients house often setting up their stuff, and it's pretty annoying to have to deal with this, especially as my ci]clients usually have long forgotten the email they used and the password. (I try and keep track)...but I can see how it's a good practice, it keeps other devices on your network from changing the system on you. An opt out like "Never ask me again for this to change settings" would be appreciated.

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