Contributor I

Why do I need to log in to my account to change room settings?

17 replies
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My bass was a bit too deep for how late at night it was and the song I was listening to, and I wanted to just go quick change the volume on my bass in that room. I was told it'd been a while since I'd logged in and that I needed to log in again before I could go into settings.

What user-friendly advantage does requiring me to log in before I can go and change local settings like volume do for me?

I bought Sonos because I was very excited about having wireless sound throughout the house years ago. I've since been told that I not only need an account ( I don't remember when I registered for one, but I did ) and then that I need to log into that account again, randomly, to change some settings like bass volume in a room? Why? This is not user friendly. I didn't want an account in the first place, I don't know what sort of information, telemetry or otherwise, you want from me. I never have any intention of buying any Alexa-integrated products from you; and, I'm really not a fan of being a product by you collecting and using my information for other things; but, all of that aside and all of that I tolerated.

But why do I need to log in to my account to change bass and other room settings? Why? What's the advantage? Come on guys, Sonos before this username stuff really was the best "plug it in and it works" wireless stereo solution 😞

complaint

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J

John B

This is essentially password protection for your settings, requested by many users. It is to stop, for example, kids getting in and removing volume limitation. Sonos have stated that they do not gather information through the account. Your fears, and rant, are not in any way justified.

S

Some UserAuthor

Contributor I

How do I opt out?

My rant was two-fold: 1) I don't like my data being taken; but, two, and WAAAY bigger right now, as I said I tolerated the first part was:

Why do I need to log in to change my room settings? I have a different password for every service I use and I have absolutely no idea what the password was for this thing, and so what was supposed to be a couple seconds of work turned into me:
* going into settings
* finding out I had to log in
* not knowing my password
* requesting a password reset
* changing the password
* entering the password on my phone

and then I was in settings.

How do I opt out? That's just a pain.

R

Ralpfocus

Prodigy III

Having logged on you will now not need your password to change this like the EQ on a day to day basis. No idea how long it will last until have to type you password again though. You cannot opt out - this is the new world of Sonos.

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John B

I think Sonos has resisted full password protection every time you go in precisely because it is a hassle. This is a compromise designed to deal with a few specific scenarios.

I have already said there are no data implications. I believe it is correct to say that you could set up a new webmail address and use it only for account purposes (someone please correct me if that is wrong)

Smilja

Having logged on you will now not need your password to change this like the EQ on a day to day basis. No idea how long it will last until have to type you password again though. You cannot opt out - this is the new world of Sonos.

Reinstalling/Updating of the app will prompt you afterwards to re-enter email address and password again, one time, when you are going to perform an administrative task.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

BCM

Sonos have stated that they do not gather information through the account. Your fears, and rant, are not in any way justified.

Yes they do. How else would they be able to state they removed features from the desktop app 'because a majority of users weren't using them'? There is no other way to know that.

pwt

Virtuoso

What data Sonos collect, and for what purposes, is clearly laid out at [1]. The section headed 'Functional Data' is the most relevant to this thread. Sonos does indeed collect information about how you use your devices and controllers, and you cannot opt out.

Personally, I consider this data collection benign, and that its use is legitimate for product usage insights and product improvement. However, I also think it's legitimate to take an opposing view, in which case Sonos is not the system for you.

[1] https://www.sonos.com/en-gb/legal/privacy#types-information

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

jgatie

The thing is, Sonos was collecting the data in the link above for a long, long time. It's pretty silly to start complaining now just because the volume limiter requires a one-time login on each controller now. If you weren't angry about data collection before, why now?

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Some UserAuthor

Contributor I

It wasn't connected to an account, in the past, so that's one part; but, honestly, the bigger thing is that I don't want the inconvenience of having to sign in, usually at a really bad time, to change room audio settings.

E

edmountain

Prodigy I

It would be nice if the equalizer control wasn't so deeply buried in the interface. Personally I'd like to see it accessible from the volume control panel.

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