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vpasq
Contributor I
March 7, 2018
Answered

Why Can’t I see post replies?

Every time after I log into the community forum, and I select a posting (which shows replies) I can never see the replies to the posted message, I can only see the original posted message. What am a I missing and how can I fix this? The replies are so important IMHO.
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      vpasqAnswer
      Contributor I
      March 7, 2018
      I found the problem - I use a content blocker called 1Blocker on my iPad and it was blocking the display of the posts. As soon as I turned it off, bingo, all the replies are now showing. Thanks to all who replied, now that I got to read them.
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      8 replies

      Ken_Griffiths
      Ken_Griffiths
      March 7, 2018
      There appears to be an issue with the community site spam filters and also the Sonos Staff Moderators checking the posts. I think those are the main reasons.

      I have seen many of my posts disappear and occasionally reappear much later, occasionally out of sequence. Hopefully the matter will be fixed soon... fingers-x'd.

      The Sonos Staff are aware of the situation from what I can gather.
      Ryan S
      Ryan S
      Retired Sonos Staff
      March 7, 2018
      As Ken suggested, this might be a case where the reply you were looking for was caught temporarily in the spam filter. It shouldn't be that common, but we're working on improving things so less false positives show up.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      vpasqAuthor
      Contributor I
      March 7, 2018
      I just got notified a reply was posted to my message, but even using the link in the message I don’t see any reply showing, just my original post. This is so frustrating.
      MikeV
      MikeV
      March 7, 2018
      Unless you're visiting the site on a cell phone (or possibly a tablet), in which case replies to a post never show up. I can reply to a topic from my phone, but no replies will show up on my iPhone when I access this site. I see the main post, then go right to the Reply box.
      The S in IOT stands for Security.
      vpasqAuthorAnswer
      Contributor I
      March 7, 2018
      I found the problem - I use a content blocker called 1Blocker on my iPad and it was blocking the display of the posts. As soon as I turned it off, bingo, all the replies are now showing. Thanks to all who replied, now that I got to read them.
      MikeV
      MikeV
      March 7, 2018
      AHH... I use 1Blocker too... never realized that could be the cause! Time to whitelist the Sonos community site in it...
      The S in IOT stands for Security.
      Stuart_W
      Stuart_W
      World-Class Superstar
      March 8, 2018
      One really would have though InSided could/should have advised this.
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      Stanley_4
      Stanley_4
      Grand Maestro
      March 8, 2018
      It is frustrating to sort this kind of thing out, my browser's blocker is showing a dozen active sources just for this page!
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