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I have absolutely had it with trying to use a system that is so unreliable I now find myself sitting in silence rather than go through the frustration of trying to get it to play. If I do muster the energy, and have a spare couple of hours to wait for support, I talk to someone who clearly has no clue and is just reading from the same material I can access. Not like the old days when they had excellent folk in support. But who would want Sonos on their CV now? 

This article says it all really https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/. 

I have spent thousands on my products, and all ruined through the ego and poor leadership of one person. Having worked in IT I have rarely seen such an appalling distruction of a brand. 

I’ve just had friends over for Easter, and we ended up getting my little Bose speaker down to play. They were shopping for a system. Guess what is no longer on their list!  

So what do I do? 

Sonos speakers are still achieving good prices in the pre-owned marketplaces. 
 

And, whilst I have sympathy for your situation, I must say my system is working fine. I recently added to my setup too. 
 

You’ve not indicated what versions you’re running, or what problems you’ve encountered. So, “what do I do” is give more detail of the problems you’re encountering, network details etc. 

Hi ​@Andoman1234. After a year of issues users have with the new app. I can only imagine how frustrated it is to not be able to use your Sonos speakers.

But this begs the question as to why it works for many, and not for some? I have zero connectivity issues, and would NOT have waited a year to solve any issues or move onto another manufacturer.

Here is the main thing that comes to mind, when I see posts like yours: Every Sonos speaker is the same. There is no difference between my Arc than any other users, between my Amp than any others, or my Play 1. The only difference IS our networks… and there are MANY different setups around the world.

Sonos works different an other IoT devices that simply reach out to a cloud service. Speakers MUST speak to each other on your network. That is a lot of traffic going back and forth. Add a number of bodies to that, like having a party, and your network suffers. When that happens, Sonos may be the first devices to have issues.

That being said, if you want help from the community, can you answer a few questions?

  1. can you describe your network? Please include ISP devices
  2. Can you list your Sonos devices?
  3. What device do you use for control? iOS or Android
  4. Is your system connected wirelessly or hardwired?

I have most of my speakers hardwired because I am old school and even though wireless has come a long way, I believe a wired connection is simply better.

If you have not done so, have a look at this Sonos support page on system requirements. Pay attention to the “Unsupported network setups and devices” section:

https://support.sonos.com/en-us/article/sonos-system-requirements

​@Andoman1234 

What was the outcome of this, following the advice you received from the Sonos forum moderator? Have you actively worked to resolve this over the last five months?

https://en.community.sonos.com/speakers-229128/app-shows-speakers-on-different-networks-when-they-aren-t-6921171

 

Hi ​@Andoman1234. After a year of issues users have with the new app. I can only imagine how frustrated it is to not be able to use your Sonos speakers.

But this begs the question as to why it works for many, and not for some? I have zero connectivity issues, and would NOT have waited a year to solve any issues or move onto another manufacturer.

Here is the main thing that comes to mind, when I see posts like yours: Every Sonos speaker is the same. There is no difference between my Arc than any other users, between my Amp than any others, or my Play 1. The only difference IS our networks… and there are MANY different setups around the world.

Sonos works different an other IoT devices that simply reach out to a cloud service. Speakers MUST speak to each other on your network. That is a lot of traffic going back and forth. Add a number of bodies to that, like having a party, and your network suffers. When that happens, Sonos may be the first devices to have issues.

That being said, if you want help from the community, can you answer a few questions?

  1. can you describe your network? Please include ISP devices
  2. Can you list your Sonos devices?
  3. What device do you use for control? iOS or Android
  4. Is your system connected wirelessly or hardwired?

I have most of my speakers hardwired because I am old school and even though wireless has come a long way, I believe a wired connection is simply better.

If you have not done so, have a look at this Sonos support page on system requirements. Pay attention to the “Unsupported network setups and devices” section:

https://support.sonos.com/en-us/article/sonos-system-requirements

Explain how you have most of your speakers hardwired for me.. 

Hi ​@Andoman1234. After a year of issues users have with the new app. I can only imagine how frustrated it is to not be able to use your Sonos speakers.

But this begs the question as to why it works for many, and not for some? I have zero connectivity issues, and would NOT have waited a year to solve any issues or move onto another manufacturer.

Here is the main thing that comes to mind, when I see posts like yours: Every Sonos speaker is the same. There is no difference between my Arc than any other users, between my Amp than any others, or my Play 1. The only difference IS our networks… and there are MANY different setups around the world.

Sonos works different an other IoT devices that simply reach out to a cloud service. Speakers MUST speak to each other on your network. That is a lot of traffic going back and forth. Add a number of bodies to that, like having a party, and your network suffers. When that happens, Sonos may be the first devices to have issues.

That being said, if you want help from the community, can you answer a few questions?

  1. can you describe your network? Please include ISP devices
  2. Can you list your Sonos devices?
  3. What device do you use for control? iOS or Android
  4. Is your system connected wirelessly or hardwired?

I have most of my speakers hardwired because I am old school and even though wireless has come a long way, I believe a wired connection is simply better.

If you have not done so, have a look at this Sonos support page on system requirements. Pay attention to the “Unsupported network setups and devices” section:

https://support.sonos.com/en-us/article/sonos-system-requirements

Explain how you have most of your speakers hardwired for me.. 

 

Gladly. 

Arc + Sub + Era 100 x2 -  Arc hardwired with the Sub and 100s wirelessly connected to the Arc

Amp - hardwired

Play 1 - hardwired

Five - hardwired

Five - wireless

Connect S15 - wireless

My network is Unifi with RSTP enabled along with other settings Sonos and other network audio manufacturers need.

While the Five and Connect are using Sonosnet, ( I have WIFI enabled on all wired devices) my system has only had a momentary volume lag since updating to the new app, that I use extensively.

 

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