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mrmoo
Contributor I
Apr 7, 2025 2:22 AM UTC

What has happened to the Sonos' software quality?

I realize I’m screaming into the void here, but what has happened to Sonos’ software quality? I know the launch of the new app was a disaster, but that was -- what? -- more than a year ago? And things only seem to have gotten worse.

  • I’ve just spent the better part of an hour trying, and failing, to group some of my speakers together, using both the Mac desktop app and the iPhone app. The Sonos status page says everything is peachy.
  • The connection from my Port to my Era 300 and Move has become spotty, frequently cutting out entirely and even when it is working, it continuously drops ½ a second out of every 3.
  • Even the signup page for this community is a complete disaster. “Choose a unique username” it says, but doesn’t tell you if the username you chose is unique until you submit … and then clears the entire rest of the form when it isn’t.

Does no-one working at Sonos actually use their products? It’s quite frankly embarrassing.

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    Whatnow
    Contributor I
    May 22, 2025 1:18 PM UTC

    I'll whine. Per Sonos, I updated my software this morning.  6 of of my 13 zones now appear in the  app.  Done the reboot (why do I need to reboot my system on a Sonos suggested upgrade).  Reloaded the S2 app - which is still a bit wonky.  I know after some period of time the other zones will start to appear.  Or at least have in the past,  but I purchased 13 zones (amps, beams, play 1s,  move 2 because Sonos used to be plug and play - and just work.

    ive not yet submitted a diagnostic for this last issue because:  

    I don't have time to play Sonos 101 with Sonos support.

    I've found that Sonos support is generally an oxymoron.

    very frustrating. 


     

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    Rhonny
    Prodigy III
    May 22, 2025 1:21 PM UTC

    Do you mean speakers, rather than Zones? 13 zones would be quite complicated.

    “Done the reboot (why do I need to reboot my system on a Sonos suggested upgrade).”

    You don’t. Where does it tell you that you need to do that?

    (Do you have both the app and the system updated. One without the other will cause issues.)

     

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    Stanley_4
    Stanley_4
    Grand Maestro
    May 22, 2025 3:28 PM UTC

    (why do I need to reboot my system on a Sonos suggested upgrade).  

    very frustrating. 
     

    You might try something that used to be suggested a lot more often in the past but seems to be impacting folks less with the new App and firmware.

    Assign all Sonos a static/reserved IP Address using your router's DHCP settings page. Power down all Sonos. Reboot router and Controller, then power up your Sonos.

    My system like yours was about unusable after updates or power failures, setting the addresses ended that and the full set is now available without the wait for the addressing to sort out. So far nobody has been able to find and post just what is going wrong, just that this avoids it.

    Most frustrating to an old retired IT guy who hates mystery cures.

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