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mrmoo
Contributor I
Apr 7, 2025 2:22 AM UTC

What has happened to the Sonos' software quality?

I realize I’m screaming into the void here, but what has happened to Sonos’ software quality? I know the launch of the new app was a disaster, but that was -- what? -- more than a year ago? And things only seem to have gotten worse.

  • I’ve just spent the better part of an hour trying, and failing, to group some of my speakers together, using both the Mac desktop app and the iPhone app. The Sonos status page says everything is peachy.
  • The connection from my Port to my Era 300 and Move has become spotty, frequently cutting out entirely and even when it is working, it continuously drops ½ a second out of every 3.
  • Even the signup page for this community is a complete disaster. “Choose a unique username” it says, but doesn’t tell you if the username you chose is unique until you submit … and then clears the entire rest of the form when it isn’t.

Does no-one working at Sonos actually use their products? It’s quite frankly embarrassing.

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    mrmooAuthor
    Contributor I
    Apr 14, 2025 3:05 AM UTC

    I didn’t end up doing a diagnostic because I don’t actually have a case open with support.

    I did move the Port out of the cabinet to on top … which made no difference. For my next trick I will be:

    1. Hardwiring the Port to the ROG
    2. Moving one of my mesh routers closer to the Era 300

    I did a bit more reading this weekend and it seems the Move doesn’t have SonosNet either. I don’t recall using the Move with the Port last year, so I’ll need to experiment with that some more too.

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    AjTrek1
    AjTrek1
    Apr 14, 2025 11:11 AM UTC

    I didn’t end up doing a diagnostic because I don’t actually have a case open with support.

     

    Running a diagnostic is the recommended first step to setup a case and later call Sonos Tech Support to discuss the results.

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    Together Everyone Achieves More = T.E.A.M.
      mrmooAuthor
      Contributor I
      Apr 21, 2025 1:36 AM UTC

      I didn’t end up doing a diagnostic because I don’t actually have a case open with support.

       

      Running a diagnostic is the recommended first step to setup a case and later call Sonos Tech Support to discuss the results.

      I’m not saying you’re wrong, but that’s not what the app says:

       

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      mrmooAuthor
      Contributor I
      Apr 21, 2025 1:47 AM UTC

      Anyway, I connected the Port to the ROG with a CAT8 Ethernet cable this weekend, and it did indeed improve the situation. There were still some occasional very short dropouts, but not so bad as to make me hate my life choices. I also did not have issues adding the Era 300 back to the group with the Ones afterwards.

      It still frustrates me that I had to change the setup in this way after replacing the Play:1 with a substantially newer, more expensive and theoretically more capable device. And the app still sucks.

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      mrmooAuthor
      Contributor I
      May 10, 2025 3:21 AM UTC

      The latest hell is that: 

      1. The volume on all of my speakers seems to be very low. Like 25-30 used to be a good volume, now I need to set the speakers 50+ to get the same level
      2. Random speakers that have never before had an issue are randomly dropping for a few seconds at a time. 
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      nik9669a
      Senior Virtuoso
      May 10, 2025 7:57 AM UTC

      Does your mesh wifi system “channel hop” or is it locked to a single channel?

      Have you spoken to Sonos support and submitted a diagnostics report yet? What did they say? 

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        Dajmitton94
        Contributor I
        May 10, 2025 6:59 PM UTC

        Well Sonos continues to do a stellar job...at f'ing up.  Forced update today and of course it wasn't successful.   Amateur hour smh

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        mrmooAuthor
        Contributor I
        May 11, 2025 2:12 AM UTC

        Tonight one of my Sonot One speakers just … disappeared. It’s not visible in the desktop or mobile app. It was the leader of the group and so all the other speakers stopped playing, BUT it’s still playing music from Spotify. Fantastic. 

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        nik9669a
        Senior Virtuoso
        May 11, 2025 6:55 AM UTC

        Tonight one of my Sonot One speakers just … disappeared. It’s not visible in the desktop or mobile app. It was the leader of the group and so all the other speakers stopped playing, BUT it’s still playing music from Spotify. Fantastic. 



        What has Sonos support advised?

         

         

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          nik9669a
          Senior Virtuoso
          May 11, 2025 7:01 AM UTC

          Also: is are you running the latest version of the app? A number of post on these forums report more reliable performance with groups, less dropouts, faster response time. 

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