I sent my Playbar away to Poland 2 week ago and received notification that it was delivered on the 15th April from UPS, however, I have had 0 communication from Sonos to say that they have received the unit. I have also chased via email and have heard nothing back. From the start of the RMA process until now has been over 3 weeks. Initially I had to chase a few times to get the label to ship the Playbar too. Why is this process so dragged out?
Hi
Welcome to the Sonos Community!
Sorry to hear of this delay in getting your replacement speaker. Thank you for bringing this to our attention. I have found your support case and asked a colleague to look into the situation - your Playbar has been marked as received and we will ship a replacement by tomorrow evening at the latest (European time).
Apologies for the delay - we do aim to do better.
I hope this helps.
Edit: you will likely receive a related email soon.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.