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Hello Everyone,

The internal power card on my Sonos Sub 3 went KO 3 months after warranty expired.

I called the Sonos support and found that there was no way to get it fixed.

In return, I sent the Sonos sub 3 back to Sonos and they sent me a 30% discount code for the purchase of a new Sonos sub 4.

I then wanted to place an order via sonos.com and three times, I received a cancellation message of my order vaguely indicating 3 reasons without further explanation.

I then called each time the sales team, and no explanation was given to me in return.

Given the premium price charged by Sonos, where is the value of its sales and after-sales service?
 

Stephane B

 

Moderator Edit - Removed and recorded order numbers.

Hi ​@Stephane B 

Welcome to the Sonos Community!

I am sorry to hear of the troubles you've had with your Sub, and with trying to purchase a replacement.

I have found your existing cases and can see what has happened so far.

I come from technical support background rather than from a sales background, however, so I do not know how to assist (nor do I have access to Sales Department tools to do so). I can see that the latest of your cases is escalated, and will receive a reply soon - it looks like you have already followed the best steps to get a resolution to this issue. I can only recommend that you wait for a reply, though if you do not receive one in the next couple of days, please feel free to let me know here and I will see what I can do to get things moving for you.

I hope this helps.

 

 

Thank you Cory P,

 

I will wait a few days and come back to the subject if I have no return.

It is surprising to have so little detail on what prevents ordering.
 

Regards

 

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