updates

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Ok, had enough. I have a Sonos set up in three rooms which I only ever use when I have company and only for low background music. Because I use it rarely, when I do start it up I am told to get updates and I can not use the system until I get them. Just when I just want to start it and go away (I have guests remember). Finally today I sat down and clicked the Get Updates link and, of course, there was an error and I was told to try again, and again, and again. So I just went over to my Stereo and pushed one button and I had music, instantly, mind you I did have to turn down the volume but that took about 1.5 seconds. I spent a fair amount on money thinking that I was buying quality and convenience. The quality is not that great and there seems to be no convenience at all with the Sonos system. So, the question is, is there any way to set it so that it will ignore updates? After all, it works well enough the way it is and does not need updates.

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nik9669aAnswer

Senior Virtuoso

The Windows version of the app has had limited functionality for many years. You’ll need to use an Android or IOS app - like when you set up your system originally.

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nik9669a

Senior Virtuoso

So, the question is, is there any way to set it so that it will ignore updates?

Yes. Turn off Auto updates.

Settings/General Settings/System Updates and toggle to Off.

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Avgas999Author

Contributor I

Thanks but when I click on Settings my only options are EQ Settings, Music Library and Services

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DonkeySong

Enthusiast I

So, the question is, is there any way to set it so that it will ignore updates?

Yes. Turn off Auto updates.

Settings/General Settings/System Updates and toggle to Off.

I think they should also turn off app updates for every device with the Sonos app installed. Or has Sonos changed the matching app/firmware requirement?

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nik9669a

Senior Virtuoso

Thanks but when I click on Settings my only options are EQ Settings, Music Library and Services

What version of the app are you running, and what platform?

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Avgas999Author

Contributor I

Version 16.7, Build 84163110 on a Windows 10 Desktop.

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nik9669aAnswer

Senior Virtuoso

The Windows version of the app has had limited functionality for many years. You’ll need to use an Android or IOS app - like when you set up your system originally.

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Avgas999Author

Contributor I

Unfortunately I do not use my phones online or for controlling devices. I guess there does not seem to be a resolution using a PC. I have a Tablet. If I download the app to my tablet and set the auto-update there, will it carry over to my desktop app? I.e. is it specific to my account or the device I am using? If it is specific to the device that means I have to light up the tablet to use the Sonos system or go through the update cycle, which gives me an error on the PC, right?

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nik9669a

Senior Virtuoso

Unfortunately I do not use my phones online or for controlling devices. I guess there does not seem to be a resolution using a PC. I have a Tablet. If I download the app to my tablet and set the auto-update there, will it carry over to my desktop app? I.e. is it specific to my account or the device I am using? If it is specific to the device that means I have to light up the tablet to use the Sonos system or go through the update cycle, which gives me an error on the PC, right?

As I understand it, it’s a system-wide setting - so go for it.

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Avgas999Author

Contributor I

Thank you for your help and patience nik9669a. I will give that a try.