Contributor I

Update on S2 fixes

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There’s been no communication from Sonos since the email was sent with this article: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates. This timeline is nearly up and I can’t tell that anything has improved. What’s going on and what is the new timeline for any of these fixes? I just spent nearly 3 hours getting one of my speakers added back to my system because it just disappeared. I also had to hard-wire it to my network so I currently have cables strewn about on the floor. There are still issues with speakers dropping out, not being able to easily adopt speakers, struggles playing music from many sources (including local SMB), often unable to browse streaming sources, many features we used to have still gone, sources such as “Line In” and “TV” disappearing. Surely, I’m not the only person still having all these issues. Is this just the Sonos experience moving forward?

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Ken_Griffiths

There’s this Sonos support page …

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I’ve not encountered the issue you mention. I’ve seen a lot of improvements in the App since it was launched back in May.

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Gaham

Headliner I

Communications from Sonos are poor. Unless of course they are launching a new product.

Apparently there was an update to the Android app this week but I cannot access it via the app or Play Store.

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wallymonsterAuthor

Contributor I

It’s baffling. They’re adding “support” for new products into a platform that simply isn’t usable at the moment. The speaker I just got “added back into my system” won’t group with any other speakers. So it’s basically just a speaker now. I won’t call it a paper-weight, but useless unless I have a device plugged directly in. Honestly, my experience is that things have gotten worse. I’m finding it very difficult to listen to music with Sonos right now. I would be a tiny bit less frustrated and a bit more patient if the line-in on these speakers would continue to work when they just disappear from your system, but they do not so they become completely unusable. Unfortunately, any actual fixes might be too late for me.

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Ken_Griffiths

Communications from Sonos are poor. Unless of course they are launching a new product.

Apparently there was an update to the Android app this week but I cannot access it via the app or Play Store.

There is always the official Sonos download site for each of the Sonos Apps here…

https://support.sonos.com/en-us/downloads

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Gaham

Headliner I

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Ken_Griffiths

It’s baffling. They’re adding “support” for new products into a platform that simply isn’t usable at the moment. The speaker I just got “added back into my system” won’t group with any other speakers. So it’s basically just a speaker now. I won’t call it a paper-weight, but useless unless I have a device plugged directly in. Honestly, my experience is that things have gotten worse. I’m finding it very difficult to listen to music with Sonos right now. I would be a tiny bit less frustrated and a bit more patient if the line-in on these speakers would continue to work when they just disappear from your system, but they do not so they become completely unusable. Unfortunately, any actual fixes might be too late for me.

Strange, I’m not seeing any issues adding devices, or grouping Sonos rooms together for playback. See attached which I quickly recorded a few moments ago from my Home Sonos System (iPad App) for you to see.

Have you spoken to Sonos Customer Support about the issues you’re encountering? If not, here is the link to contact them…

https://support.sonos.com/s/contact

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Gaham

Headliner I

I see they have now updated the release notes to say we will get the update when it is available to us.

Sonos are beyond a joke when it comes to communicating.

I trust them less and less every day.

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Ken_Griffiths

I see they have now updated the release notes to say we will get the update when it is available to us.

Sonos are beyond a joke when it comes to communicating.

I trust them less and less every day.

If you look back through the release notes, Sonos did mentioned the same thing in August & September, that the distribution of the software updates would be rolled out over several days. Meanwhile there’s nothing preventing users getting the App update from the official download page and then simply schedule device firmware updates to take place automatically, via the App itself.

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BMZ

Collaborator II

I see they have now updated the release notes to say we will get the update when it is available to us.

Sonos are beyond a joke when it comes to communicating.

I trust them less and less every day.

If you look back through the release notes, Sonos did mentioned the same thing in August & September, that the distribution of the software updates would be rolled out over several days. Meanwhile there’s nothing preventing users getting the App update from the official download page and then simply schedule device firmware updates to take place automatically, via the App itself.

The app links from the official download page just link to the respective app stores. If they haven’t released it for you it won’t be available.
Turning auto updates on is terrible advice IMO. Bad idea to trust any updates from Sonos, way better to delay a day or two.

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sjw

Local Superstar

What are you expecting users to see or be able to do from the ‘official download’ link you mention Ken?

You say ‘there’s nothing preventing users getting the App update from the official download page’ but that just links users to the store where it's not available to them.

The communication is astonishingly bad, in fact I don't think there's even an official position on the capabilities of the Arc Ultra is there - and still much conflicting information, even in the official Sonos site. Are extra speakers required to get 9.1.4? Depends where you read it seems…..

Promised and prompt release notes don't happen either - although, for many, they can't get the update anyway so it's academic somewhat, albeit unintentional I think.

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